2022 hotel security year-end work summary 1500 words general

Hotel Security Year-end Work Summary 1

Looking back on the past year, with the care of hotel leaders and the cooperation of various departments, our department has strengthened the hotel’s safety management. We have improved the category system, done some work on safety patrol inspections, created service brands, organized learning, etc. The following is a summary of the annual work of hotel security.

Further improve and improve the safety prevention system

1. Organization and implementation

Since taking over the security department on May 10, according to the needs of hotel security and fire protection, A Fire Prevention Committee was established. There have been changes in personnel and the Fire Prevention Committee has been readjusted. The general manager serves as the director of the fire prevention committee, the deputy general manager serves as the deputy director, and the managers of each department serve as members. In accordance with the principle of "whoever is in charge is responsible", a three-level safety management target responsibility letter was implemented.

2. System Implementation

In order to ensure the safety of the hotel, we have established a set of safety precautions based on the actual situation of the hotel to ensure that public security and fire safety work is truly achieved. There are rules to follow and evidence to rely on. To this end, we have established a fire response plan, a responsibility system for key positions, gate post responsibilities, patrol post responsibilities, parking lot post responsibilities, emergency security work procedures, fire protection key position files, etc.

3. Implementation of publicity and education

In order to make fire protection and safety work deeply rooted in the hearts of the people and enhance employees’ fire safety awareness, we adopt planned and various forms of fire safety promotion and Education and training. Since this year, our department has trained 150 employees on how to use fire extinguishers, taken fire safety knowledge exams for 170 people, and watched fire safety video materials for 140 people. At the same time, fire safety knowledge has been distributed to various departments and leasing units for publicity. . Let employees understand the basic measures to prevent fires and the basic methods of putting out fires, and increase their vigilance in preventing fires. Hotel Security Year-end Work Summary 2

Time flies, and in the blink of an eye it is the Year of the Dog. I have been working in the company for nearly five months, and I have experienced a lot and gained a lot.

A student who has just left school has gone from being a novice with almost no work experience to being able to basically complete a job independently. The new environment, new leadership, new colleagues, and new position are a good development opportunity for me, as well as a good opportunity to exercise and improve my abilities in all aspects. "Standardized management, orderly operations, everyone performing their duties, conscientiousness, happy work, and being like a family" are my personal feelings in the past six months. Here, first of all, I would like to express my special thanks to the company leaders and colleagues for their strong support, care and help, which enabled me to quickly adapt to the company's management and operating procedures and strive to do my job well.

Since I joined the company, I have carefully understood the company’s development profile, learned the company’s rules and regulations, and become familiar with the company’s business processes and some basic knowledge of the IT industry. I review and summarize the work of the past six months and mainly summarize the report. The following aspects:

In the past few months, I have worked seriously and responsibly, diligently, and completed the tasks assigned by the leadership on time and well.

In terms of housekeeping, it has gone from being scattered and messy to being neat and orderly now. Can easily and quickly find the required documents and information; in terms of government procurement, I worked closely with Xiaoli to carefully prepare the bid documents in a timely manner and ensure them to be correct. During the bidding process, I answered the questions raised by the judges accurately and flexibly. , and maintained good relationships with the bidding companies and various bidding units. Do your best to promote your company, maintain the image of our company, and strive for the greatest benefits. Hotel Security Year-end Work Summary 3

XX is the most critical year for Oriental Hotel to achieve the "three-step" strategic goal. Our department is based on the chairman's proposal of "based on the market, strengthening operations, and laying a solid foundation." The overall idea of ??"standardizing management", combined with the actual situation of our department, strives to achieve the overall management goal of "promoting quality with service, creating brand with quality, and seeking development with brand". We should conscientiously do a good job in security and fire safety work, strengthen safety training for hotel employees, actively coordinate the work of various units, and make our due contributions to the long-term and stable development of the hotel.

Generally speaking, our work over the past year has many good aspects, but also many shortcomings. In order to leverage our strengths and weaknesses in future work, this year’s security work is summarized as follows:

1. All assessment indicators have been fully completed.

In XX, under the guidance of leaders at all levels of the hotel and with the joint efforts of all employees, our security department successfully completed the security tasks throughout the year. No major accidents occurred during the year, and the integrity rate of fire protection facilities and equipment reached 100% throughout the year. Conduct fire safety training for various hotel departments. It really plays a role in escorting.

2. Establish and improve the performance appraisal system, implement incentive mechanisms, and maximize employees' work enthusiasm and creativity.

The implementation of performance appraisal is the need for our hotel to strictly manage the enterprise and strengthen management, and is a strong basis for implementing the target responsibility system. Combining its own characteristics, our department directly links employees' wages and bonuses with their individual work performance, and maximizes employees' work enthusiasm and creativity through continuously improving incentive mechanisms. Many touching examples emerged.

At the beginning of this year, our city encountered an ice and snow disaster that had never happened in a century. The lowest temperature was minus 12 degrees, setting a historical low temperature record. The staff of our department are all on the front line. The cold weather has brought certain difficulties to our work. However, the staff of our department, without any complaints, still stick to the front line and ensure the personal and property safety of our guests. .

While employees regard the hotel as their home, the department also insists on being close to and caring about employees, caring about their needs and thinking about their needs.

3. Strengthen management, continue learning and training, and strive for high-quality services.

Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only with excellent personnel can the hotel business prosper. While retaining outstanding personnel, the department has strengthened training for all employees. Two relatively intensive theoretical and practical trainings were conducted. On average, 10 hours of training are provided in spare time every month. After every morning shift, no one left, but took the initiative to stay and participate in the training. Through the training and retraining of employees, the hotel awareness, etiquette, public security and fire protection knowledge of each employee has been strengthened. Post operations have been further standardized, and standards have been unified to address irregularities in the operations of individual personnel in providing services such as commanding vehicles and opening and closing doors. The idea of ??serving guests has been significantly strengthened, such as taking the initiative to help guests carry their luggage, helping guests take care of handbags left in the parking lot, etc. Guests have always praised my security staff for their noble style, which has won honors for our hotel and department.

Due to the particularity of work in the hotel industry, the needs of guests often conflict with our work requirements. Some guests do not understand and often insult security guards and even engage in some extreme behaviors. The security guards of our department adhere to the tenet of "customers are the object of service", do their work patiently and carefully, never talk back to the insults of the guests, but try to make the guests have a happy consumption.

While we provide good customer service, we also provide good internal services. Since October this year, the labor union of the head office has carried out a number of cultural, sports and entertainment activities, such as mountain climbing activities and fire safety drills in Dongbao Mountain. In order to make these activities proceed smoothly, the staff of our department worked hard and gave up their rest time for more than 10 hours to provide security for various activities and successfully completed the tasks assigned by the head office.

4. Efforts should be made to improve public security and fire protection in the hotel, and strengthen the maintenance of fire protection facilities and equipment.

Safety work is the basis for the survival of an enterprise. Under the guidance of the head office and the general manager of the hotel, our department adheres to the policy of "safety first, prevention first", and does every task seriously and solidly. Safety precautions.

In order to implement the fire safety work, we implement the instructions of the general manager of the hotel and our department to emphasize safety precautions at each regular meeting every Monday and Friday, arrange the content of safety precautions, and strengthen safety inspections. Regarding the construction sites for the renovation of the restaurant on the third floor and the north building, which took a long time and were heavy tasks, we implemented key prevention measures and strengthened the number of patrol inspections. During the several months of renovation, we sent security personnel to monitor the site, and at the same time implemented the fire approval system. It is necessary to ensure that no fire is allowed without approval, no fire is allowed without an operation certificate, and safety work is truly implemented.

My department frequently conducts inspections and inspections of key parts and departments of the hotel. For dangerous points that are prone to accidents, we carefully eliminate hidden dangers in key areas. Insist on safety inspections in restaurants, kitchens, etc., eliminate wire short circuits 5 times, and find unsafe factors about 40 times. Any safety hazards discovered will be dealt with in a timely manner. If they cannot be dealt with, they will be reported truthfully. This year, many salesmen, thieves, and illegal sex workers have used our hotel as a venue for illegal activities. They ring doorbells and make phone calls at will, harassing guests, and causing trouble for our security work. Our security department personnel use monitoring equipment to work closely with patrol personnel to stop and drive away people to ensure the safety of the floor.

Over the past year, we have strengthened the regular testing, maintenance and upkeep of the hotel’s fire protection facilities and equipment. Fire extinguishers were updated and maintained, fire-fighting equipment that lacked spare parts was promptly replenished, fire-fighting facilities and equipment in key locations were maintained, and faults were repaired, ensuring normal use without fail.

Our department has also welcomed local fire protection police inspections many times and actively participated in fire protection meetings of urban fire departments, playing a role in supervision and mutual learning.

5. Actively participate in various activities held by the head office and win many honors for the hotel.

In xx, with the purpose of enhancing the vitality and cohesion of the enterprise, the labor union of the head office vigorously promoted and developed various cultural and sports activities and actively carried out various cultural and sports activities. Our department responded to the call of the hotel trade union and actively participated in the head office trade union activities. In the competition, our department employees Lin Yufeng and Cai Jie won the first place in mountain climbing and the second place in double promotion respectively. Yuan Yonglin won the second place in the group in the "Trade Union Law" knowledge competition held by the head office. Won honor for the hotel.

Although our department has achieved gratifying results in all aspects in the past year and its management level has been greatly improved, we must also face up to the difficulties and challenges we face in our work. First, employees are not yet able to fully exercise self-discipline in accordance with standards, and their quality is uneven and needs to be improved in the next step. Second, the level of our management personnel needs to be improved. Third, our equipment still has flaws and cannot perform a good monitoring role and needs to be improved. All these problems and shortcomings need to be carefully considered and summarized for improvement in the future.

Looking back on the work over the past XX years, I have truly felt the more severe work situation. However, our Security Department firmly believes that under the guidance of leaders at all levels of the hotel, we will closely focus on the hotel's year-round central work and make new contributions to the development and stability of the hotel with a down-to-earth work style!

In the new year, the Security Department will closely focus on the idea of ??"new changes in the image", highlight the word "change", and establish a new image of the Security Department.

The overall idea of ????the work throughout the year:

1. Sign the xx annual fire safety responsibility letter with each department; make everyone have a burden on their shoulders and pretend to be safe in their hearts to ensure that the hotel is safe and foolproof .

2. Improve various rules and regulations to ensure the safety of the hotel. It is necessary to ensure the safe operation of the hotel's fire protection, ensure the hotel's fire safety, and ensure that it is foolproof, insisting on giving priority to prevention and combining prevention and firefighting. We constantly improve and abide by various rules and regulations at work, appoint system managers, and set up a safety inspection team to conduct regular inspections of the hotel and various surrounding places to discover safety hazards and coordinate with other departments to make rectifications in a timely manner to prevent the occurrence of any safety accidents.

3. Cooperate with the Human Resources Department to conduct pre-job fire safety training and assessment for new employees. Those who fail the assessment will not be allowed to work. And organize fire safety training for all employees every quarter.

4. Carry out learning and reading activities and build a learning organization. For department employees who usually do not pay much attention to theoretical learning, formulate detailed study plans to change this habit of not studying, send more hotel information, or write learning experiences in the form of supervising and encouraging department employees to learn, especially hotel business knowledge. study. Make sure that there are monthly, quarterly, and yearly inspections to achieve results and improvements. Comprehensively improve the quality of department employees.

5. Positions adopt a rotation system. Each position in the department will be rotated every two months to change the fixed position model in the past, so that everyone is familiar with and qualified for the work of each position, has one specialty and multiple abilities, and develops in an all-round way.

6. Strengthen internal assessment and adopt an elimination system for the last place.

Establish a good image, unify uniforms (complete with belts, epaulettes, cap badges, etc.), all department employees must dress for work, and present a new look. Based on the assessment standards set by the Human Resources Department, each department employee is assessed and the last one is eliminated. If the employee has the lowest assessment score for three consecutive months, he will be laid off. Replenishment of personnel will be through the recruitment of highly qualified veterans.

7. Reorganize the security dormitory. Learn from military dormitory management, learn good dormitory management experience, make it neatly arranged and organized, and drive the management of the entire hotel dormitory to a higher level.

8. Pay more attention to employees’ thoughts, communicate frequently, and care for and care for employees. Conduct individual heart-to-heart talks with individual poor employees to help them identify existing problems and encourage them to make a leap in service quality in the new year. Hotel security year-end work summary 4

1. Further improve and improve the safety prevention system

In order to ensure the safety of the hotel, we have established a set of safety precautions based on the actual situation of the hotel. The system makes public security and fire safety work truly rule-based and evidence-based. To this end, we have established a fire response plan, a post responsibility system for key locations, gate post responsibilities, patrol post responsibilities, parking lot post responsibilities, emergency security work procedures, key fire protection location files, etc.

In order to make fire protection and safety work deeply rooted in the hearts of the people and enhance employees’ fire safety awareness, we have adopted planned and various forms of fire safety publicity, education, and training for employees, and distributed fire safety knowledge to various departments. , leasing units for publicity. Let employees understand the basic measures to prevent fires and the basic methods of putting out fires, and increase their vigilance in preventing fires.

2. Implement safety inspections to ensure hotel safety

In order to implement fire safety work, we have implemented key precautions and strengthened the number of patrol inspections. During the x months of renovation, we Special security personnel are assigned to monitor on-site, and at the same time, the fire approval system is implemented to ensure that no fire is allowed without approval, and no fire is allowed without an operation certificate, so as to truly implement safety work. In response to the identified problems, we have issued rectification notices and ordered them to rectify within a time limit. Except for some fire extinguishers that have not been inspected annually, the rest have been rectified.

3. Establish a service brand and focus on learning and management

As a hotel security personnel, to focus on service quality, the first thing is to focus on people. We must focus on self-construction and improve the thinking and quality of employees. . Only in this way can employees truly understand the purpose of service. We make full use of meetings to communicate with employees, analyze positive and negative cases, and instill the purpose of our hotel in serving guests. At the same time, during meetings, employees who perform well should be praised in a timely manner, and employees who perform poorly should be severely criticized. At the same time, employees must be strengthened in discipline education, especially our employees at the gate, who have contact with many people, so they must do more to this point.

Strengthening the management of employees is what our department often does. How to strengthen the management of employees is what our department should pay more attention to. Only in this way can we use humanized management of employees to bring out better enthusiasm of employees, and in future work they can repay the company with their dedication.

IV. Service Quality

The door guard is at the forefront of our hotel’s service to guests. The quality of his service is related to the first feeling of the guests. To ensure our Regarding service quality, we regularly organize employee meetings to learn and cultivate employees' professionalism towards the company. Only in this way can service quality be achieved. When guest vehicles come and go, direct vehicle services and provide route guidance. Especially in cold weather, sun and rain, they are always at the forefront of service to serve guests.

In the new year, the Security Department will closely focus on the idea of ??"new changes in the image", highlight the word "change", and establish a new image of the Security Department. Improve various rules and regulations to ensure hotel safety. It is necessary to ensure the safe operation of the hotel's fire protection, ensure the hotel's fire safety, and ensure that it is foolproof, insisting on giving priority to prevention and combining prevention and firefighting. We constantly improve and abide by various rules and regulations at work, appoint system managers, and set up a safety inspection team to conduct regular inspections of the hotel and various surrounding places to discover safety hazards and coordinate with other departments to make rectifications in a timely manner to prevent the occurrence of any safety accidents.

Hotel security year-end work summary 5

The year 20XX is coming to an end. The security department has successfully completed the work under the leadership of the manager as the core. Our three foremans worked together and worked together to protect the safety of the hotel and all aspects of the hotel. The team has done a lot of work in its own management to ensure that there is no safety incident in the hotel this year and the hotel decoration period is successfully completed. Now we will summarize the work in 20XX:

1. Daily work

At the beginning of this year, we still completed the management of this class in accordance with the work flow of the Security Department. Arrive at the control center 20 minutes before work every day for a pre-shift meeting. First, check the appearance of the personnel on duty and correct the unqualified employees face to face. Summarize the shortcomings of the previous day's work, arrange the personnel on duty for the day, and then lead the team to take over and complete the day safely. work. Inspect the work status of each position every hour, correct problems face to face and point out solutions, so that position personnel can master business knowledge in practical work and better complete on-the-job work. Continuously educate employees on safety awareness, strengthen safety education, and teach employees how to deal with problems decisively and rationally when encountering problems.

After class, summarize the problems encountered by the class in the day's work, explain and digest them in person, and never bring the problems to the next day's work. Strengthen communication and exchanges with other classes, use strengths and avoid weaknesses, and lay a solid foundation for better management of this class. Complete all tasks assigned by the manager on time, provide timely feedback on the completion status, and have a beginning and an end. If the assigned task is not completed in this class, it will be promptly communicated to the next class to complete. The first duty of the foreman is to be responsible to the manager. Therefore, we must do our job well and stay ahead. Looking at the overall work of this year, we have focused on discipline internally and safety externally. There are no major problems in discipline. All employees can complete the work assigned by the foreman on time. However, a few employees are relatively loose in discipline, are not very motivated, and do whatever they want. At work, especially when working the night shift, you are not very vigilant, have no awareness of safety hazards, and are unable to detect problems in time.

In terms of safety: Strengthen inspections of the hotel, especially the auxiliary rooms, decoration areas, locker rooms, business bars, etc., conduct careful, careful, and repeated inspections. During the inspection of the auxiliary rooms, food staff were found Stealing things shows that our work has improved significantly. Safety work is a long-term and arduous task that requires unremitting efforts. The renovation of the hotel started in May this year and has basically ended now. During the renovation period, each class, with the foreman as the center, worked closely with each other to prevent the outflow of hotel property, strengthen safety construction and fire prevention work in the renovation area, and prohibit unrelated personnel from entering the renovation area. Overall, the construction went smoothly and no major safety accidents occurred. This enabled us to gain valuable experience in decoration safety and laid a good foundation for another decoration next year.

2. Training summary

Each year, job knowledge training is generally held during hotter months. Usually, training subjects are job knowledge, and training is basically conducted indoors, while on-the-job practical training is ignored. I went to xx for a five-day study in June this year. After visiting the training methods in other places, I formulated a relatively comprehensive training plan, including theoretical knowledge and practical on-the-job training, with a total of 14 subjects, which is generally divided into training content, Training purpose and effectiveness evaluation. This year's training only included 10 subjects, lasting 20 hours, and each subject was trained twice. From the overall effect, the purpose of the training was basically achieved, and the training instructors gave a relatively comprehensive lecture. The trainees were highly motivated, and only a few employees Even if they ask for temporary leave due to work, all trained employees can basically apply the training content to their work. The shortcoming is that employees cannot adhere to the details of the training content and will forget it over time, making the training effect not sustainable.

Next year’s training plan: The training time is arranged in July, August and September. A comprehensive training plan will be developed to train all 14 subjects to fully reflect the training effect. Repeated explanations and repeated supervision will make it possible. Each employee can give full play to their skills in their positions and compete in business capabilities, especially to strengthen the learning and training of new employees. As the hotel's conference area and KTV are open for business, we are preparing to strengthen training on the 'confidentiality system' and 'contingency plans for emergencies' next year so that our entire team can fully and comprehensively protect the safety of the hotel.

3. Training Summary

This year, military quality training started on x, month x, and so far there have been a total of ***30 training days.

During the training, several people asked for leave. Chang Xiaofei and I worked closely together to strictly follow the leave system formulated by the manager and take notes on leave requests. The two of us divided the team into two columns. The veteran team members were led by me, and we conducted new subjects to consolidate the content we had learned before, and raised the military quality of our veteran team members to another level.

Chang Xiaofei leads the training of new comrades, starting from scratch and catching up with old comrades as quickly as possible. During the training, we must first fully reflect the spirit, energy and spirit of the soldiers and mobilize the enthusiasm for training. , and finally achieve the expected training subjects. Starting from this year, the training time will be changed to Tuesday and Friday, which is one day less than the original training time. This is because the manager has adjusted the training time from the perspective of humane management. In the following training time, the two of us will unite, communicate and learn from each other, and strengthen training so that the overall quality of our security team can have a new look. The two of us divided the team into two columns, and the veteran team members were led by me. We consolidated the content we had learned before and took up new subjects to improve the military quality of our veteran team members to a higher level. Hotel security year-end work summary 6

20XX is coming to an end. The security department successfully completed the work of 2009 under the leadership of the manager. Our three foremans worked together and worked together to protect the safety and security of the hotel. Each class has done a lot of work in terms of their own management to ensure that there is no safety incident in the hotel this year and that the hotel decoration period is successfully completed. Now we will summarize the work in 20XX:

1. Daily work

At the beginning of this year, we still completed the management of this class in accordance with the work flow of the Security Department. Arrive at the control center 20 minutes before work every day for a pre-shift meeting. First, check the appearance of the personnel on duty and correct the unqualified employees face to face. Summarize the shortcomings of the previous day's work, arrange the personnel on duty for the day, and then lead the team to take over and complete the day safely. work. Inspect the work status of each position every hour, correct problems in person and point out solutions, so that employees can master business knowledge in practical work and better complete on-the-job work. Continuously educate employees on safety awareness, strengthen safety education, and teach employees how to deal with problems decisively and rationally when encountering problems.

After class, we will summarize the problems encountered by the class in the day's work, explain and digest them in person, and never bring the problems to the next day's work. Strengthen communication and exchanges with other classes, use strengths and avoid weaknesses, and lay a solid foundation for better management of this class. Complete all tasks assigned by the manager on time, provide timely feedback on the completion status, and have a beginning and an end. If the assigned task is not completed in this class, it will be promptly communicated to the next class to complete. The first duty of the foreman is to be responsible to the manager. Therefore, we must do our job well and stay ahead. Looking at the overall work of this year, we have focused on discipline internally and safety externally. There are no major problems in discipline. All employees can complete the work assigned by the foreman on time. However, a few employees are relatively loose in discipline, are not very motivated, and do whatever they want. At work, especially when working the night shift, you are not very vigilant, have no awareness of safety hazards, and are unable to detect problems in time.

Of course, I also have shortcomings in my work. I lack communication with employees born in the 1990s and fail to grasp their ideological trends in a timely manner, so I do not give full play to their work abilities; my own ideological consciousness and The sense of responsibility is not strong enough, and the work in terms of system and discipline is not very solid. Work experience and job skills still need to be further learned and improved. In the following work, communicate more with new employees and understand them through exchanges and communication, so that employees can perform better in their positions.

2. Training summary

Every year, job knowledge training is usually held during hotter months. Usually, the training subjects are job knowledge, and training is basically conducted indoors, while on-the-job practical training is ignored. I went to Xi'an for five days of study in October this year. After visiting the training methods in other places, I formulated a relatively comprehensive training plan, including theoretical knowledge and practical on-the-job training, with a total of 14 subjects, which is generally divided into training content, Training purpose and effectiveness evaluation. This year's training only included 10 subjects, lasting 20 hours, and each subject was trained twice. From the overall effect, the purpose of the training was basically achieved, and the training instructors gave a relatively comprehensive lecture. The trainees were highly motivated, and only a few employees Even if they ask for temporary leave due to work, all trained employees can basically apply the training content to their work.

The shortcoming is that employees cannot adhere to the details of the training content and will forget it over time, making the training effect not sustainable.

Next year’s training plan: The training time is arranged in July, August and September. A comprehensive training plan will be developed to train all 14 subjects to fully reflect the training effect. Repeated explanations and repeated supervision will make it possible. Each employee can give full play to their skills in their positions and compete in business capabilities, especially to strengthen the learning and training of new employees. As the hotel's conference area and KTV open for business, we will prepare to strengthen training on the 'confidentiality system' and 'contingency plans for emergencies' next year so that our entire team can fully and comprehensively protect the safety of the hotel.

3. Training Summary

This year, military quality training started on x, month x, and so far there have been a total of ***30 training days. During the training, several people asked for leave. Chang Xiaofei and I worked closely together to strictly follow the leave system formulated by the manager and take notes on leave requests. The two of us divided the team into two columns. The veteran team members were led by me, and we conducted new subjects to consolidate the content we had learned before, and raised the military quality of our veteran team members to another level.

Chang Xiaofei leads the training of new comrades, starting from scratch and catching up with old comrades as quickly as possible. During the training, we must first fully reflect the spirit, energy and spirit of the soldiers and mobilize the enthusiasm for training. , and finally achieve the expected training subjects. Starting from this year, the training time will be changed to Tuesday and Friday, which is one day less than the original training time. This is because the manager has adjusted the training time from the perspective of humane management. In the following training time, the two of us will unite together, communicate and learn from each other, and strengthen training so that the overall quality of our security team can have a new look. The two of us divided the team into two columns, and the veteran team members were led by me. We consolidated the content we had learned before and took up new subjects to improve the military quality of our veteran team members to a higher level.