Why is check-in service important?

Check-in service is very important, because only when the service satisfies the customer can the customer choose again. Only by serving them well can they fundamentally retain customers.

Step 1: Greeting and welcoming.

The lobby is the key place for the hotel to leave guests with the first impression and the last memory. A pattern, a touch of color and a wisp of fragrance will make guests feel a warm welcome and the warmth of returning home. Guide all front desk staff from the counter to the lobby area, and provide guests with luggage, guidance, inquiry, guidance, escalator and taxi services enthusiastically.

Mobilize the front desk staff to use local materials and use seasonal natural plant elements to create ideas to enhance the taste of the lobby; In order to provide free services to foreign business travelers, a treasure chest is equipped with hand cream, lotion, moisturizing gel, toilet water, eye drops, cotton swabs, nail clippers, hair bands and other daily necessities; Prepare intimate navigation, and interpret the main tourist attractions, food information, traffic conditions and shopping information around the hotel and the city in detail, so as to facilitate all staying customers to arrange their planned trips conveniently and reasonably.

Step 2: Serve tea humbly.

Customize and add a self-service welcome coffee table in the public area of the hotel lobby to present the warm welcome ceremony of the hotel, and customize and add a simple coffee table at the front desk to facilitate the staff to deliver tea to the guests when they check in. The standard is that guests who stay at the front desk for more than one minute must serve tea 100%. According to the weather and season, they can be equipped with beauty tea, sour plum soup or mung bean paste to quench their thirst, brown sugar ginger tea to drive away the cold and warm their stomachs, and freshly ground coffee to make guests feel warm.

Step 3: Ask for opinions.

At the time of registration, we should consult the guests' occupancy habits in detail and make recommendations according to key factors such as room type, orientation, floor, room number, smoke-free facilities and equipment, so as to show the warm and hospitable service status of the front desk staff and let every customer enjoy a suitable accommodation experience. At the same time, the system of calling back to the hotel within ten minutes of the customer's check-in is implemented to ask the customer's overall feelings after the check-in, understand the service demand, and make up for the inconvenience caused by the room service facilities, such as whether the window position is satisfactory, the shading effect of curtains, the smell of the room, etc. , and promptly answer questions for customers' accommodation needs.

The fourth step, enthusiastic recommendation

It is suggested that the front desk staff should introduce emotional care when registering, such as "giving warm tips according to the local weather conditions in recent days", "introducing the variety, opening hours and dining place of the hotel buffet breakfast", "recommending the use of the hotel's free service facilities", "introducing the traffic geography around the hotel and recommending travel" and so on. , so that the check-in link becomes a beautiful scenery for customers to enter the store, thus increasing their overall goodwill towards the hotel.

Farewell wishes

Express check-out service is the last stop for hotel consumption. Generally speaking, customers are in a hurry to leave, so it is generally hoped that the front desk can quickly go through the formalities of check-out, check-out refund, invoicing, water bill and so on. Many hotels in the industry have launched the service of "free of deposit and room charge", so that customers can truly experience low-carbon consumption and fast and convenient credit services.