Traditional Culture Encyclopedia - Hotel franchise - How are hotels rated?

How are hotels rated?

Use the number and color of stars to indicate the level of the tourist hotel. Stars are divided into five levels, namely one star, two stars, three stars, four stars, and five stars. The higher the star rating, the higher the grade of the tourist hotel.

A one-star hotel must have heating and cooling equipment adapted to the local climate; provide hot water 16 hours a day; have at least 15 rooms (sets) available for rent; guest rooms and bathrooms must be fully tidied up once a day. Bedsheets, quilts and pillowcases will be changed every other day or at the guest's request, and must be changed for every guest; services can be provided in English.

In addition to the above (the same below), two-star hotels also need to have a wake-up service; supply hot water 18 hours a day; have at least 20 rooms (sets) available for rent; and have dial or Use prepaid telecommunications cards to make international and domestic long-distance calls; have color TVs; change bed sheets, quilts and pillowcases daily or upon guest's request; provide laundry service; provide room service upon guest's request; 4 floors (including 4 floors) The above buildings have guest elevators.

Three-star or above hotels must have full-time bellmen, dedicated luggage carts, and 18-hour luggage service for guests; small luggage storage; credit card settlement services; at least 30 rooms (suites) Rooms available for rent; no less than 16 TV channels; 24-hour hot water, drinking water, free tea or coffee, 70 rooms with small refrigerators; message and wake-up services; wet cleaning, dry cleaning and ironing of clothes Ironing service; shoe shining service; service staff have special locker rooms, public toilets, bathrooms, restaurants, dormitories and other facilities.

Four-star hotels need to have central air conditioning (except for villa-style resort hotels); have a background music system; provide foreign currency exchange services 18 hours a day; have at least 40 rooms (sets) available for rent; 70 guest rooms The area (excluding the bathroom) is not less than 20 square meters; international Internet access services are provided; the bathroom has a telephone auxiliary machine and a hair dryer; there is a mini bar in the guest room; the restaurant tableware is equipped in complete sets according to Chinese and Western food habits and is not damaged; the building is more than 3 floors We have a sufficient number of high-quality passenger elevators with elegant car decorations; we purchase tickets for transportation, movies, dramas, tours, etc.; we provide city sightseeing services; we can provide services in Mandarin and English, and we can provide services in a second foreign language when necessary. .

In addition to luxurious interior decoration, five-star hotels require 70 guest rooms (excluding bathrooms and corridors) with an area of ??not less than 20 square meters; at least 40 rooms (sets) available for rent; and full indoor floors. High-end carpets, or decorated with high-quality wooden floors or other high-end materials; each room is equipped with a mini safe; there is an emergency room. The national tourist hotel star rating agency shall be responsible for overall planning and responsibility for the star rating of tourist hotels. It shall formulate the implementation methods and inspection rules for the star rating work, authorize and supervise the tourist hotel star rating agencies below the provincial level to carry out the star rating work, and organize and implement the five Rating and review of star-rated hotels.

Tourist hotel star rating agencies in other cities or administrative regions shall implement star rating of tourist hotels in their region in accordance with the authorization of the national tourist hotel star rating agency and the supervision of the provincial tourist hotel star rating agency in the region. and review work. Cherishing each other's encounter is the best reward for the encounter. Official account: "Let the past pass with the wind"