Traditional Culture Encyclopedia - Hotel franchise - In order to save labor costs, how to deal with the welcome fruit in the small hotel?
In order to save labor costs, how to deal with the welcome fruit in the small hotel?
Hotels, also known as guest houses and hotels, are commercial organizations that provide security and comfort and allow users to have a short rest or sleep space. The earliest hotels existed in the post system established by the ancient government. Nowadays, hotels not only provide accommodation services for tourists, but also provide daily services and facilities (bedtime services), such as catering, games, entertainment, banquets, conferences and so on. Some hotels also provide value-added services, such as free use of mobile phones and limousines. The hotel industry belongs to the service industry, which mainly sells intangible services rather than tangible products.
As a labor-intensive industry, the hotel industry is destined to make great efforts to control labor costs. Especially after the promulgation and implementation of the new labor contract law. However, as the characteristics of hotel industry in China, personalized service, family service and humanized service set obstacles for hotels to control the number of employees. Hotel industry often can't have both, or because of controlling labor costs, it loses family service and humanized service; Either because of family service and humanized service, the labor cost (especially the training cost) has increased. At present, under the background of macro-economic situation, hotels, as enterprises seeking to maximize profits, lose customers and profits because of controlling labor costs when the global economic situation enters "winter", which leads to a vicious circle: that is, controlling labor costs leads to the decline of service quality, which leads to the loss of customers and employees, which in turn leads to enterprises controlling labor costs more. How to control the labor cost while maintaining the continuous improvement of service quality has become the key for hotels to obtain benefits.
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