Work plan after the opening of hotel housekeeping department

After opening, the main work is to continuously improve the service items, improve the service quality, improve the guest satisfaction, and thus improve the room occupancy rate; Control operating costs to maximize room revenue.

First, do a good job in departmental management.

1. At the beginning of the hotel's opening, employees' self-discipline and service awareness were poor, and paternalistic management was the main way to improve employees' self-discipline and service awareness in a short time;

2. With the improvement of employees' self-discipline awareness and service awareness and the maturity of departmental operation mechanism, we will implement humanized management, respect employees' opinions, give full play to employees' enthusiasm, encourage employees to express themselves and cultivate talents.

Second, do a good job in departmental services.

1, do a good job in reception service to make guests feel at home;

2. Do a good job of cleaning and sanitation to provide guests with a comfortable living environment;

3. Continuously train employees to improve service quality.

Personalized service, non-interference service

Third, do a good job in the sales of hotel products such as guest rooms.

1, collect market information, put forward reasonable suggestions on room management, and improve room business income;

2. Cultivate employees' sales awareness, improve sales skills and actively sell hotel products.

Fourth, collect the opinions of the guests and constantly improve their satisfaction.

Collecting guests' opinions is an important way to improve hotel management and service level and service quality.

Fifth, strengthen communication with guests and establish a good guest relationship.

Six, visit and learn from the advanced experience of other hotels, and constantly innovate services.

Seven, do a good job in fixed assets management and equipment management.

Do a good job in the maintenance of equipment and facilities, avoid the loss of fixed assets and reduce the damage of equipment and facilities, and improve the use efficiency of equipment and facilities.

1, establish equipment and facilities files;

2. Establish the daily management system of equipment and facilities;

First, do a good job in training

B, formulate maintenance system

C, make relevant records.

D, formulate loss reporting and compensation system

E, regular inventory

3, do a good job in the maintenance of equipment and facilities.

I. Daily maintenance of equipment

B, step by step inspection of equipment

C, equipment maintenance and processing

4, do a good job in equipment renovation.

I. Daily maintenance

B, partial update

C, comprehensive transformation

Eight, do a good job in the management and control of guest supplies, reduce operating costs.

On the premise of meeting customers' requirements, reasonably formulate the consumption of guest goods and wealth-generating goods, control the consumption of goods, reduce waste and loss, and reduce operating costs.

1, room supplies quota management

Determine the guest supplies. Number of quota strengthens planning management.

A, disposable consumables consumption quota

B, a variety of consumables consumption quota

C, determine the reserve quota of room supplies

2, the daily management of room supplies

I. Regular distribution

B, correct storage

Control loss

Establish guest supplies management responsibility system, floor foreman's control over waiters, and housekeeping department's control over guest supplies.

Three-level control: guest goods control of central warehouse, guest goods control of floor supervisor and anti-theft.

D, implementing the "4r" method

Reduction, reuse, recovery (reuse) and substitution

E, do a good job of statistical analysis.

Nine, do a good job in safety management

1, guest information is confidential;

2, anti-theft work;

3. Fire prevention work;

4, accident prevention work;

5. Accident handling.

X cooperate with all departments of the hotel to improve the service level of the hotel.

Pay attention to inter-ministerial relations, maintain good communication with other departments, have overall awareness and service awareness, and strive for the support and assistance of other departments to make the room work go smoothly, thus improving the service quality of the hotel.