Vienna Hotel Pre-departure Process

Generally, before noon on 12:30 to 14:00, confirm whether the room is expected to check out.

Go on living. If there is a big meeting or a certain room is nervous, it will urge the pre-departure work.

/kloc-check the guest registration information, account information and room situation in the last three days before 0: 00.

Calling room number: hello, Mr./Ms. X, this is the front desk. Sorry to bother you.

Excuse me, are you at the gate today? According to the guest reply, there are the following treatment methods:

1, guests in the room

1) Continue to stay: remind the guest to brush it again, and remind the guest to pay the deposit if the deposit is insufficient.

2) Don't renew your stay: ask about the specific check-out time, and you can postpone the guest to 14 at the latest. The computer red prompts to mark it.

If the guest is not in the room, please inform the room service department to check the luggage and room card in the room first.

1) If you have the contact information of the guest, you can call an outside line to confirm with the guest.

2) If you don't have contact information, you can contact the reception department, the conference group or the class teacher.

3) If the conference group can't contact the reception department, you can check the luggage and room according to the room service.

Ask the team leader to decide to return the card. If you are not sure, please ask the front office manager for assistance.