What happened when the bride sent an invitation to the hotel and forgot to hold a wedding reception?

The thing is, Ms. Wang of Guiyang is going to have a wedding during the National Day. After booking the hotel, she sent invitations to relatives and friends, but it was not until a few days before the wedding that the hotel told her that the venue on the wedding day had been booked by others and there was no place to hold a wedding reception for Ms. Wang. This will be a big trouble. The invitation has been sent out, and it will be too late to take it back.

In fact, no one wants this to happen, but it has something to do with the hotel's dereliction of duty. If a wedding venue is repeatedly booked by two families, one family will not be able to hold the wedding normally, which will have a great influence on the party who has no venue to get married. Since an appointment has been made for Ms. Wang that day and the contract has been signed, why is the venue still occupied? Marriage is an important event in everyone's life. If it is delayed by the hotel, it will cause great regret to the bride and groom.

The hotel said that as early as last year, Ms. Wang signed a contract with them, but due to the epidemic, the wedding date was postponed. In the meantime, this happened because the hotel changed its salesman and did not make a good handover. But in any case, the responsibility lies with the hotel, and things should be properly resolved when they happen. Finally, the hotel changed hotels for Ms. Wang. However, due to different reasons, differences still arise. Ms. Wang asked for a refund of the deposit and partial compensation, but the hotel refused. Fortunately, after consultation, it was finally settled and the wedding was held as scheduled.

In fact, it is very unlucky to encounter such a thing. My own wedding day is almost impossible to be held as scheduled because of the negligence of the hotel, and the invitation to the guests has been sent out, so it is difficult to clean it up again. I hope the hotel can take this as a warning, improve management and provide better service for customers in the future.