What's the difference between reception at the front desk and welcoming guests?

1, different jobs

Greeter means to greet guests politely in the restaurant and guide them to the right seats. A staff member who helps pull chairs to seat guests. ?

Reception at the front desk is usually mainly responsible for customer's visit and registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant formalities with the reception desk, answering phones, and returning visits to common problems.

2. Different requirements

The usher is the "facade" of the restaurant. Generally speaking, only the overall manners and service ability of employees are required.

The receptionist should not only have good manners, but also have good business skills and communication skills.

3. Different responsibilities

The main duty of welcoming guests is to welcome or send off guests.

The main responsibility of the receptionist is to obey the work arrangement of the reception manager and director; Special circumstances must be reported to the superior. Accept any work assigned by the boss at any time; Do a good job of collecting and filing guest information, and check relevant information; Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

Extended data:

Responsibilities of the receptionist:

1, subject to the work arrangement of the reception manager and director.

2. Exceptionally special things must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4. Do a good job of collecting and filing guest information and check relevant information.

5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

6. Provide inquiry service, but remember not to tell others the guest information casually.

7. Print various business reports.

Pay attention to all kinds of publicity activities of the hotel.

Pet-name ruby promote guest rooms and hotel facilities and services.

10, attend the reception staff meeting, solve problems in time, and carry forward the sense of ownership and responsibility.

Baidu encyclopedia-front desk reception

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