Traditional Culture Encyclopedia - Hotel franchise - How long does it usually take a novice hotel receptionist to learn?

How long does it usually take a novice hotel receptionist to learn?

Novice hotel receptionists usually learn it in less than a week. The work of the front desk of the hotel is relatively simple, mainly including receiving guests, checking in and answering guests' questions. For people with relevant experience, it only takes a week to master it skillfully, and the rest is just to consolidate their familiarity. Hotel front desk is the birthplace of hotel service, the hub of hotel management and service, and the first line of defense for guests to contact the hotel. The front desk of the hotel can provide high-quality services for guests, and can also serve as an "organizer" to carry out management work and coordinate various departments. Therefore, the hotel front desk needs high service quality, skilled handling ability and good management concept in order to make the hotel better. The main work of the hotel front desk is to receive, register guests, consult and reserve rooms, arrange to leave cars, send and receive letters and handle various consulting services. At the same time, record the entry and exit of all personnel, coordinate the guest's itinerary, make the guest have a pleasant stay experience, and meet the guest's requirements and needs.