Summary and Plan of Hotel Work in 2022

Inadvertently, the work has come to an end. After this period of hard work, we have made greater progress in our continuous growth. It's time to write a work summary and analyze the past work. The following is my work summary and plan for the 2022 hotel, I hope it will help you!

2022 Hotel Work Summary and Plan 1

In order to achieve the goal of the hotel's work plan for more than 20 years, the hotel emphasizes four aspects:

First, emphasize that 20__ is the year for Siyuan Hotel to display its brand image.

1, bright card background

If the year of 20__ is the stage for hotels to create and establish their brands, then the year of 20__ is the stage for hotels to truly display their brand image in all directions. 200610.5, the second anniversary of the hotel's opening. According to the original idea of "loss in one year, flat in two years, and profit in three years", 2006 will be a big year for hotels. The overall management idea of Siyuan Hotel has always been to drive room management through catering consumption, but the hotel's current catering is facing the impact of restaurants such as Yanloudong, Hesheng and Judas Restaurant. Based on the increasingly fierce competition in the catering industry in Lukou Town, Siyuan Hotel can only gain a foothold in the market by constantly tapping its internal potential, building its brand image, showing its unique charm and building its core competitiveness.

2. How to display cards

(1) Strengthen training, improve the comprehensive quality of employees, enhance hotel reception capacity, improve hotel customer satisfaction, and enhance the credibility of the hotel in the industry market.

(2) Do a good job in hotel marketing planning and put it into practice, and strive for more market share.

(3) Duplicate problems are not allowed. Hotels should formulate a mechanism to deal with repeated problems, rectify the problems quickly, adhere to the "three-no-pass principle" and follow the "closed-loop principle" to form a habit. The principle of "three don't let go" means letting go of problems without looking for reasons; Don't let go if you don't find the responsible person; Don't let go without corrective measures. This is for everyone to learn and find a solution to the problem. The principle of "closed loop" is to adhere to the complete chain of "planning-execution-inspection-improvement" and truly realize the efficiency of problem solving.

(4) Managers take the lead in setting an example and implement the elimination system of the last place in work performance, that is, "those who are able will be promoted, those who are flat will be allowed, and those who are mediocre will be reduced". If the last person in personal performance appraisal is dismissed or demoted for three consecutive months, the first person in personal performance for three consecutive months will be rewarded. Hotels should constantly build a strong team of middle managers, build team strength and improve the execution of hotel decisions.

(5) Continue to build excellent departments (teams). Departments and employees should promote and compete with each other, and advocate the role of advanced models.

Secondly, it is emphasized that 20__ years is the output year of hotel's perfect mechanism and process.

In the past 20__ years, Siyuan Hotel has been operating entirely by experience and inertia, and has been constantly establishing and improving the hotel management mechanism. The hotel mechanism in 20__ will be more scientific, standardized and reasonable, and it will be a year in which the mechanism of continuous optimization and accumulation will really play a role.

The concept of 1. mechanism: The market mechanism, competition mechanism and employment mechanism we often talk about can be understood as system and system or system plus method. In addition, the mechanism can also be understood as a feasible strategy to solve practical problems, to ensure the implementation of effective programs, to mobilize the enthusiasm of all employees, and to create creative incentives and rewards and punishments.

2. The concept of process: process is the process from the beginning to the end of a job, and all the standards in this process, including time, place, quality, requirements, inspection and other elements. The implementation process is actually a process of standardization of work steps. The existing business process of the hotel should be continuously optimized, scientific and perfect. Hotel business processes should be reorganized and integrated according to customer satisfaction. Integrating and improving business processes has the following four advantages:

(1) can greatly arouse the enthusiasm of employees.

(2) It can make rational use of information technology, accelerate the transmission of internal information and the integration of external information, promote the horizontal exchange of information, share information resources, and better serve hotel management.

(3) Realize people-oriented team management.

(4) Carry out a process-centered, customer-oriented and market-based competition pattern within the hotel.

In short, all departments of the hotel should improve the standardization of management within 20__ years, and all departments should cooperate with the administrative personnel department and the hotel quality inspection team to complete the organization chart, staffing, departmental culture, departmental characteristics, departmental responsibilities and workflow, departmental system, control points, inspection standards, reward and punishment standards, training assessment, salary and benefits, etc. As the basis for performance appraisal and year-end rewards and punishments of departments and employees.

Third, emphasize that 20__ is a year to build a strong team in the hotel.

1. What is a team? A team is the same body composed of two or more people. * * The community has a set goal, which is to make rational use of the knowledge and skills of each member and work together to solve problems, and finally achieve this goal.

2. Reasonable selection of team leaders and members.

3. Form the culture, system and working method of team identity, and standardize team behavior.

4. Pay attention to the establishment of team performance.

5. Create a harmonious and uplifting attitude among team members.

6, do a good job of emotional input between team leaders and employees, and between employees to form cohesion.

7. Strive to build a professional and international management team.

Fourthly, it is emphasized that 20__ is a year of hotel development around innovation.

1. Strengthen the construction of hotel sales team, enrich the hotel marketing force and create a brand-new marketing team.

2. Reasonably change the hotel marketing mode, construct the hotel marketing specialization mechanism, and realize the computer management function of customer information.

3. To establish an innovation mechanism, we should not only adhere to the result-oriented principle to improve work efficiency, but also encourage the innovation of new ideas, new systems and new methods.

4. We should innovate the mechanism of hotel selection and employment.

5. We should innovate the catering business model and constantly improve the competitiveness of the hotel market.

6. We should constantly develop new dishes, learn from others' strengths, be eclectic, dare to be the first, improve the innovative ability of dishes, improve the quality of dishes, innovatively design the structure of dishes, and innovate product positioning.

7. We should innovate the order management mechanism, realize the perfect combination of planning and sales, and accomplish the hotel management goal efficiently.

8. Innovating and introducing the "eight dangers" business philosophy, that is, "complaining, task, talking, groping, saving lives, peace of mind, manual work and debt", can be a crisis, which will lead to the backwardness of teams and individuals and affect performance. In the new year, hotel employees should be prepared for danger in times of peace and actively prevent caries.

We believe that Siyuan Hotel will surely create a good situation of Siyuan's harmonious development in the new year as long as it is United as one, determined to reform, proactive, people-oriented, pragmatic, pioneering and innovative, and constantly striving for self-improvement.

Summary and Plan II of Hotel Work in 2022

_ _ year is coming quietly, and the bell of the New Year is about to ring. Looking back suddenly, _ _ was busy and full. The cause of sowing, cultivating and harvesting inspires us to forge ahead. In the burning winter, we enthusiastically follow the new blueprint and raise the sails of the century, and tomorrow awaits us to harvest. Over the past year, with the concern of the company leaders and the support and cooperation of the relevant leaders of each branch, the quality inspection department has played a positive role in improving the service quality of the hotel through supervision and inspection with the strong cooperation of all departments of the hotel. In, under the leadership of the company's administrative office, the quality inspection department actively explored new working methods, which made the quality inspection work go to a new level. The work of the quality inspection department in _ _ _ is summarized as follows.

First, intensify the inspection and deepen the inspection content.

On the basis of 12 years' work, the quality inspection department has further explored the working methods, deepened the scope of work and intensified the inspection of various departments.

Strength. take for example

(1) By organizing chefs, proofing staff, heads of seafood workshops and buyers of each store to exchange and learn about the sample dish making of each branch, and then checking the sample dish making and seafood sales of each store according to the requirements of the company, the sample dish making of each store has been greatly improved through hard work.

(2) The price labels of medium and small portions of dishes shall be implemented in the branch, and the quantitative labels of cut-and-match dishes with changed weight shall be re-made and hung on the cut-and-match table, so that the cut-and-match personnel can see at a glance.

(3) Carry out special inspection on the work items such as grease trap, garbage room, sample dish, cold dish room, food stamp and kitchen tray of the branch. ④ At the beginning of March, Zhenhai Store was taken as the pilot unit, and the activity of "Five Vitalities" was carried out in the branch, which effectively strengthened the consciousness of "cleaning at will".

(1) Organize night check;

(2) Carry out CD inspection of staff canteen;

(3) unify the quality inspection formats of the company and its branches;

(4) Conduct quality inspection in the same place and at the same time through the monitoring center and the site;

(5) 1.5 days for kitchen material preparation management;

(6) Assist the operation of the branch during the peak period;

(7) Organize the joint working meeting of quality inspectors of the branch.

Second, be strict with self-discipline and always set an example.

As the service quality supervision department, the quality inspection department should strengthen its own requirements and always operate according to the hotel's various specifications. On the basis of strengthening inspection, I also have stricter requirements for my professional quality. Take advantage of various opportunities to learn business skills, go deep into various positions in the hotel and learn from the positions (for example, the first special training for quality inspectors was held in June+10, 5438, and the daily supervision ability was improved through training, so as to ensure that the work of "five drills and five separations" of the five permanent members continued and achieved substantial results); Read all kinds of professional books on hotel management and skill training in my spare time. Constantly master hotel professional knowledge (at present, our department has 1 professional manager certificate, 1 senior waiter skill certificate, 3 intermediate waiter skill certificate, 1 intermediate chef); In daily work, always do not forget to operate according to the requirements of the specification. Through the strict self-requirements of the quality inspection department, it has played a demonstration role in the hotel to a certain extent.

Three, strengthen daily communication and coordination, change the quality inspection work style.

12, quality inspection work and guiding ideology focus on inspection. At the end of 12, we realized the limitations of this style, and put forward the idea and scheme of changing 14 from inspection-oriented to rectification-oriented (for example, assisting Zhuangyuanlou Guild Hall to participate in the standardization of safety production of Wuye Green Hotel and Baizhang Store, and the evaluation of Wanda Store Mayor's Quality Award, etc.). )./kloc-At the beginning of 0/4, our work was carried out in strict accordance with this idea. When problems are found, communicate with all departments as soon as possible, and feedback major problems to hotel leaders in time to try to solve them as soon as possible. This improves the efficiency of quality inspection and promotes the spiral improvement of service quality. In terms of specific working methods, we should try to grasp the surface as little as possible, dig more roots, actively cooperate with various departments, and find the best solution to the problem. The problems existing in post specifications are mainly rectified within a time limit; Individual problems and problems discovered for the first time are mainly verbal reminders; Give priority to suggestions for problems that are not clearly defined and we think are unreasonable; Of course, we will directly fine or report to the hotel leaders for acts that obviously violate labor discipline and cause adverse effects, and we will never tolerate them.

Under the wise leadership of the management office, the quality inspection department of _ _ _ has made some achievements, but there is still a lot of work to be done, which is still far from our expectations. Hotel quality inspection has a long way to go, it can't be done overnight, and we must persevere. Only in this way can quality inspection really play its due role. Therefore, in _ _ _ _, we will stick to the vision of building a century-old Shipu, fully focus on the corporate mission of "inheriting intangible cultural heritage, innovating and developing green benefits", establish the core values of "transcendence, harmony, preciseness and high quality", continue to carry forward the style of not being afraid of difficulties, actively explore and go deep into practical work, and make our own contribution to the improvement of hotel service quality.

Combined with the actual work in _ _ _ _ _, the quality inspection department plans to focus on the following work in _ _ _ _.

First, strengthen communication with various departments and change the quality inspection function.

On the basis of _ _ _ _ work, we will continue to strengthen communication with various departments in the new year. This quality inspection work will focus on rectification, supplemented by notification, supplemented by training and education, supplemented by punishment, effectively change our work functions, actively cooperate with various departments, promote the daily management of various departments, and continuously improve the quality of hotel services.

Second, strengthen self-study and improve their professional quality.

Quality inspection requires employees to have comprehensive professional quality and good personal accomplishment. At the same time, in response to the call of hotel leaders, the quality inspection department will also actively change to specialization and strive to continuously improve the quality inspection level.

Third, explore new working methods to improve quality inspection efficiency.

As a functional department of supervision and inspection, the work of quality inspection department is challenging and arduous. Without good working methods, it is difficult to ensure the effective development of the work. In _ _ _ _, we will continue to explore new working methods to improve the efficiency of quality inspection.

Summary and Plan of Hotel Work in 2022 3

The establishment of the marketing department in 20 years is of great significance to the whole hotel; We are very lucky; We have a new starting point, a new direction, new ideas and new changes, which will make the hotel move towards a new development trend. The marketing department was established in April of 10. During this period, we have been studying, exploring and rectifying. While studying, groping and rectifying, I continued my marketing work and received a large number of meetings and banquets. At the same time, we also reflect the size problems in all aspects, which are deeply rooted in hardware and software and exposed step by step. Here, I summarize the work of the marketing department in the second half of 20__ as follows;

First, the marketing department has completed various work indicators since its establishment.

1, establishment and establishment of marketing personnel, office software equipment and procurement.

2. Drafting of hotel publicity materials, price system and various agreements.

3, sales management system, rules and regulations, workflow, job responsibilities.

4. Archive and save the original customer data, make statistical analysis of the suspense units, and make statistics and collection of accounts receivable.

5. The classification and statistics of hotel product knowledge make hotel products digital and clear.

6. Establish and count the fixed assets of the marketing department.

Hotel promotion work

1, sort out hotel graphic information, make hotel promotion plan, and improve hotel visibility.

2, through the network search, __4 telephone navigation, E Long, major network platforms, travel companies, enterprises and institutions, channel customers, etc. ; Carry out all-round promotion of the hotel to enhance the hotel's popularity and customer resources.

3. The promotion of the hotel has achieved the expected effect in the expected time. Through various network search queries, you can find the detailed information and products of the hotel, so that customers can know the specific situation, consumption standards and geographical location of Qingdao Shenjianlou Hotel for the first time.

4. Hotel catering, guest rooms and conference resources have opened online booking and consulting services; Customers can book all kinds of products provided by the hotel directly through the internet and telephone.

Two. The completion of the marketing department since its establishment in 10.

1. In the case of matching supply and demand, develop 8 online promotion customers, 4 free promotion customers and 4 benefit promotion customers.

2. Visited more than 100 customers by telephone and family, more than 20 companies signed effective agreements, 6 conference companies and more than 100 travel agencies.

3. The marketing department has overcome many difficulties such as insufficient staff, heavy workload and limited conference resources. The amount of completed business indicators is about 370,000 yuan; /kloc-65,438+008 in October, around 550 yuan, 65,438+000,000 yuan in _ _ _, 92,283 yuan in _ _ _, and 80,000-90,000 yuan in _ _ _ _.

Up to now, the marketing department has received large, medium and small meetings and banquets for more than 30 times, and has not received any complaints, which has met the customer's satisfaction requirements. The mutual introduction and publicity of customers have brought tangible and intangible benefits to the hotel, greatly improving the credibility and popularity of the hotel.

Third, the shortcomings of the marketing department

1, the progress of marketing work has failed to keep up with the pace and ideas of superiors, and it is necessary to strengthen understanding and learning.

2. In the case that the hotel is a special system, the publicity and promotion of the hotel is not enough.

3. Not enough to develop the number of customers and maintain the customer relationship network.

4. The professional knowledge, business ability, personal accomplishment, comprehensive strength, sense of responsibility and commitment of marketers need to be strengthened.

Marketing Department's 20__ Year Work Plan

In order to better improve the hotel efficiency indicators, business indicators, service indicators and other indicators, I have the following plans for the next year's work:

I. Publicity and promotion

1. With the constant updating, innovation and promotion of the hotel's indicators, we will always update new promotion information and new promotion contents, so that every customer can keep abreast of the innovation and improvement information of the hotel, so that customers will always feel that the hotel has something worth exploring and enhance their consumption potential.

2. Expand the publicity and promotion of the hotel as a whole within the scope of the hotel's special physique; We will continue to use various marketing methods such as network information industry, telephone communication industry, channel customer resources, enterprise and company resources. And pass the information of hotel products to every promotion platform and every enterprise company, and strive to let every customer know the details of Qingdao Shenjianlou Hotel.

3. Tourism market promotion; In the coming year, we will choose a travel company suitable for our hotel to cooperate, and send the detailed product information of the hotel and the new quotation system to travel companies all over the country in large quantities, so as to improve the share and popularity of the hotel in the tourism market and increase the occupancy rate of the hotel.

Second, development focuses on the market.

Due to the special circumstances and limitations of the hotel, we will focus on the development model of the sales market; Take the travel company as the bottom resource customer of the hotel; Focus on developing conference market, wedding banquet market, individual market, network customer resources and various catering markets, control the hotel-related customer structure, make customer resources high-end, commercialized and stable, and establish long-term fixed customer consumption groups.

Third, strengthen sales and guide consumption.

Guiding consumers to spend is the result of competition. Improving consumers' spending power and guiding them into the store are the core and basic knowledge for hotels to guide consumers' consumption.

1. Guide consumers to shop through publicity.

2. Strengthen consumer consumption by strengthening services.

3. Enhance consumer consumption through consumer perception.

Fourth, establish a mature marketing team.

A qualified marketing personnel, comprehensive strength, high quality, high standards and high efficiency!

1. Establish a complete sales management system and sales workflow.

2. Improve the professional knowledge, business skills, personal accomplishment, self-discipline awareness and professional ethics of marketers.

3. Exercise every marketer's spirit of taking responsibility, not shirking responsibility, going forward bravely and being willing to contribute, and a good working mentality of not haggling over every ounce and intrigue.

4. Improve the comprehensive image of every marketer and strictly abide by the hotel rules and regulations; Diligent in thinking and good at communication.

5. Marketers should be strict with gfd, be polite, use polite language and treat customers politely.

6. Every marketer must be familiar with the knowledge of hotel products, surrounding environment and resources enjoyed by the hotel, answer all questions raised by customers and skillfully answer every question about hotel business raised by customers.

7. Strengthen the assessment system and training of marketing personnel; Improve the work style of marketers.

8. Don't recognize those who are perfunctory, those who are irresponsible, muddle along, have an incorrect style of work, violate principles, have no moral bottom line, harm others and benefit themselves, and make much ado about nothing.

9. Exercise the positive and optimistic working mentality of marketing personnel. Implement the correct and scientific marketing concept.

Fifth, improve the marketing concept

Market-oriented, establishing market concept requires marketers to understand the market, face the market and develop the market. Understanding the market means understanding the management level and service level of the same industry in Qingdao, the situation of competitors and the market demand. Facing the market is to pay close attention to the development and changes of the market and strive to make the sales of hotel products meet the market demand as much as possible in order to obtain the greatest economic benefits. To open up the market, we should strive to open up new levels and fields of market demand and guide consumption.

Sixth, improve the vigilance against market competition.

Competition among service industries is inevitable. As the competition among service industries, hotels are essentially the competition of service quality, product quality, skill level, information level, management level and talents. The competition of peer hotels leads to the difference in market share and other aspects, thus producing different economic benefits.

Seven. Benefit maximization

As a profit-making enterprise, hotels must attach importance to economic benefits in management. Hotel marketers must base themselves on the economic benefits of the hotel and compare the economic benefits with the operating costs when formulating and implementing hotel sales targets. Only scientific and correct sales objectives and methods are feasible. However, the significance of benefits is not only economic benefits. Hotel marketing managers should not only consider the economic benefits of the hotel, but also consider the social benefits of the hotel to meet the growing material and cultural needs of consumers.

Eight, the legal and effective use of the network information industry.

Today's era is the information age; Hotel marketing managers are required to have the concept of information, attach importance to the role of information, and constantly improve their ability to obtain, process and use information. The value of products provided by hotels not only increases with the increase of labor force, but also increases with the increase of information. Reliable and timely information can bring greater profits to the hotel; Distorted and outdated information will bring great losses to hotels.

Nine. Objectives and tasks

Under the correct leadership of the superior leaders, all the staff in the marketing department went all out to accomplish this year's objectives and tasks. In 2000, the total annual target of the marketing department is 2 million yuan, and the base target is _ _ _ _.

The department plans to complete the above indicators in three quarters: off-season, flat season and peak season; Then it is subdivided into monthly plans in proportion to achieve a correct and scientific distribution ratio.

Summary and Plan of Hotel Work in 2022 4

Looking back on my work in the past six months, with the support and help of my leaders and colleagues, I was strict with myself and completed my work well according to the requirements of the hotel. Through half a year's study and exploration, my work style has changed greatly and my work quality has also improved. The work in the past six months is summarized as follows:

First, strengthen self-study and improve professional level.

Although my post is only a foreman, there is still a certain distance from Excellence, so I have never dared to take it lightly and learn from books, leaders and colleagues. So I think I have made some progress in the past six months, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work on the floor.

Second, daily management work

The floor foreman is no stranger to me, but Jiahai is a brand-new working environment for me. As the floor foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial daily work every day. In the new working environment, almost all work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation. The conference reception task in our hotel is rather heavy. In the first half of the year, we received many important guests from the customs. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.

Third, the existing problems

Over the past six months, I have been able to carry out my work seriously, but there are still some problems and deficiencies, mainly as follows: first. After all, I have only been working in Jiahai for more than half a year, and a lot of work is done while groping, so I can't do it with ease, and my work efficiency needs to be further improved. Second, some work is not detailed enough, such as ward round, facilities and equipment, health inspection and so on. Third. My theoretical level is not too high.

Four. Work plan for the second half of the year

1. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexibly use your own practical work, and optimize work quality.

2. Strengthen the inspection and maintenance of facilities and equipment, so that guests can have a harmonious and comfortable feeling during use.

3. Actively and seriously cooperate with the supervisor to do the daily management of the floor.

4. Give hands-on guidance to some new employees and waiters who are not standardized in operation, so as to improve the professional level of employees.

5. Strengthen energy-saving inspection, tell the waiter more about energy-saving awareness at ordinary times, and strive for a second inspection into the room.

6. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.

In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.

Summary and Plan of Hotel Work in 2022 5

Since I was promoted to duty manager in February, my work and responsibilities have further strengthened my sense of responsibility and mission. Since the meeting in January, the chairman has always emphasized that 20_ is the year of corporate culture. We keep in mind the contents of every chairman's meeting, apply every item of corporate culture to our work, and pay attention to our actions.

Over the past six months, we have successfully held a skills competition, and we feel intimate with the guests in the simple words "Chairman, good family".

The profit of an enterprise is the first goal, and the work of a department should also focus on the central work of the enterprise. At work, we should cooperate with the store manager to manage the front desk, receive warmly, make clear accounts, supervise the cashier's work, constantly strengthen our study and improve our working ability.

First, the front desk reception:

The front desk is the image window of the hotel. Gfd is strict, which is not only respect for guests, but also the image of the hotel. Reception service is the focus of our work, so make a careful reservation. Through reasonable room arrangement, high occupancy rate and warm and satisfactory service, every guest and every team will be well received and retained. And can feel our service tenet, stay at home and enjoy the feeling of being at home.

The reception team is a major feature of Wenhua Road Store. Poor team reception will have a great impact, so we are serious and responsible for team reception. Every time, we will control the room status in advance according to the team reception notice issued by the manager, inform the reservation center of the recent room status in time, and arrange the room reasonably. Satisfy the team guests.

The manager on duty is the link between the past and the future, and cooperates with and carries out other tasks assigned by the manager.

Second, team management.

Strengthen business study and improve the reception ability at the front desk, especially the training of new employees. In our daily work, we have noticed that the standardized services of new employees can still cope, but the flexible services are relatively lacking. This year, our department carried out training in strict accordance with the annual training plan, assessed new employees in stages, and strengthened on-the-job practical training to make the front desk apply what they have learned to meet large reception tasks. We try our best to check in for our guests in the shortest time, including the whole effective reporting process and cooperation with the conference group. All the staff in the front office know that only by constantly enriching themselves can we accomplish all reception tasks in a down-to-earth manner, give feedback in time when problems are found, and make timely adjustments through consultation to achieve the best service standards.

Third, strengthen self-study.

As a manager on duty at the front desk, I first devote myself to the improvement and study of my own quality, the most important of which is my character. There is an Indian proverb: "Sow personality and reap success", that is to say, a person's personality is related to the success or failure of his career. Therefore, I am always strict with myself, being honest and fair, being strict with myself and being lenient with others. At the same time, we should pay attention to cultivating our own ability to observe and polish, because in my opinion, as a receptionist, we must have a flexible mind and keen insight, and we can draw inferences from one case to another in our work. On the other hand, in order to enrich my business knowledge, I often use my break time to find information about hotel management and keep charging. I actively participate in various activities carried out by hotels and departments. By strengthening their study, improve their comprehensive ability. The service lacks flexibility and initiative; Insufficient marketing efforts and lack of marketing awareness; Energy saving and consumption reduction need to be strengthened.

The work in the second half of the year mainly includes the following plans:

1, continue to strengthen training, improve the overall quality of employees and improve service quality.

2. Stabilize the workforce and reduce employee mobility.

3. The deficiency of "hardware" to "software" can be compensated by improving service quality.

4. Strengthen marketing promotion.

5, increase energy conservation, fire prevention and safety work.

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