English commonly used in company reception.

company front desk clerks often use spoken English

1. You should not simply answer "Hello" when answering the phone, but report the name of your company or subordinate unit. For example,

"Hello, this is information desk."

This is the information desk.

"Information desk speaking. May I help you?"

information desk, may I help you?

2. Wrong number

If it is an outside line, you can answer:

I am afraid you have the wrong number.

Sorry, you have the wrong number.

This is the Lijia Hotel, 2234-1156.

This is the Ritz-Carlton. The telephone number is 2234-1156.

If the bus turns to the wrong extension, you can answer:

This is room reservations. I'll transfer your call to restaurant reservations.

This is the room reservation office. I'll transfer you to the restaurant reservation counter.

I am afraid this is a direct line. We can not transfer your call to the Chinese restaurant course you dial 2234-1156, please.

Sorry, this is a direct call. We can't transfer you to the Chinese restaurant. Would you please dial 2234-1156 instead?

3. When the staff in charge is away

1/14

I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m.

Sorry, Mr. Lin is out now. He should be back around 5 pm.

I am afraid Mr. Hao is on another line. Could you hold the line, please?

I'm sorry, Mr. Hao is on another line. Would you please hold the line?

I'll tell him to call you back when he returns.

I'll ask him to call back when he comes back.

May I have your name and phone number, please?

may I have your name and telephone number?

4. When the conversation ends

, you should not simply say "bye-bye", but better say:

Thank you for calling.

Thank you for calling.

You are welcome,sir.

, You're welcome.

We look forward to hearing from you.

We are waiting for your good news.

Please contact me if you have any further questions.

If you have any other questions, please contact me.

Simple English conversations commonly used at the front desk

Good morning/afternoon! Good morning/afternoon

2/14

Hi! Can I help you? /How can I help you? /Are you being helped?

what can I do for you?

Did you make an appointment with him/her?

have you made an appointment with him/her?

What's your name?

what's your name?

How to spell your name?

how do you spell your name?

May I see your ID,please?

do you have any identification?

Give me one second please./

Please wait a moment

One moment please, let me call him/her first.

Just a moment, I'll call him/her.

I'm sorry. He is busy right now. Would you like to call back later?

I'm sorry. He's busy. Could you call back later?

He was here just now. He just stepped out.

He was here just now. He just went out.

Would you like to leave a message?

would you like to leave a message?

I'm sorry. He is talking on the phone now. Please call back later.

Sorry, he is on the phone. Please call back later.

May I know who is calling?

who is calling, please?

Nobody answered the phone.

No one answered the phone.

Please sign your name here.

Please sign here.

Take care!

take care!

Have a good day!

happy

Have a nice weekend!

have a good weekend

Have a good one!