Is it illegal for hotels to refuse customers to stay during the epidemic?

It is not illegal for hotels to refuse to stay during the epidemic, especially those hotels that have been controlled. It is also illegal to refuse to let guests stay in order to implement the decision of the local government. However, if the guest has paid the room rate, the hotel must refund the room rate in full. It is illegal to neither let the guest check in nor check out.

Is it illegal for hotels to refuse customers to stay during the epidemic?

It's not illegal. Hotels controlled by the epidemic can refuse to stay. According to the relevant orders and notices to deal with the novel coronavirus epidemic, the hotel should obey the government's administrative orders and refuse guests to stay.

According to the "Emergency Notice on Further Mobilizing Urban and Rural Community Organizations to Carry out Prevention and Control of Pneumonia Infection in novel coronavirus"

1, fully implement the closed management of urban communities. Urban areas are based on residential areas, and strict closed management and prevention and control are implemented. Only 1 service road is reserved in each community (to ensure the passage of special vehicles such as fire fighting and ambulance), and outsiders and vehicles are prohibited from entering. Streets and communities are responsible for setting up patrol points for prevention and control, and doing a good job in the registration and temperature measurement of people entering and leaving. In residential areas where closed management is not implemented, streets and communities should adopt necessary methods to implement closed management, and give full play to the role of the person in charge of the building and the person in charge of the unit, and strictly control the residents of the residential area.

2, the full implementation of rural villages closed management. Each village takes the village as a unit, and each township is responsible for setting up all checkpoints at the entrance and exit, taking care of them by special personnel, doing a good job of registration and temperature measurement, and strictly controlling the entry and exit of personnel. In the urban-rural fringe with strong accessibility or villages along the highway, it is necessary to strengthen control by setting up patrols and other forms.

3 to implement the main responsibility of rental housing management, the owners and tenants should report to the streets and communities in a timely manner, and strengthen the control of the tenants. If the rental house is not reported in time, the responsibility of the main unit or individual of the rental house will be investigated according to law.

4. Do not visit, gather or have dinner. Except for the necessary needs of work, life and medical treatment, try to reduce going out as much as possible, and be sure to wear a mask when going out.

5. Acts such as dissuasion by managers and gathering people to make trouble will be severely cracked down according to the Notice on Severely Cracking down on Epidemic-related Crimes issued by the municipal public security organs.

6. The masses should actively participate in epidemic prevention and control, strengthen social supervision, and reward residents and individuals who provide valuable clues to epidemic prevention and control during the period of strict control of epidemic prevention and control.

7 counties (cities), districts and development zones can refine the implementation measures and strictly organize their implementation according to this announcement. The lifting time of the above control measures will be notified separately according to the changes in the situation of epidemic prevention and control.

Hotels are profitable in nature. If it weren't for the epidemic, no hotel would refuse customers to stay for no reason. Moreover, at the critical stage of epidemic prevention and control, at present, all governments and street communities have basically implemented closed management, and hotels allow guests to stay at will, and hotels also have to bear legal responsibilities. That's all I made up.