I was hit by a nail in a hotel, how should I make a claim?

This can be negotiated with the hotel. If negotiations fail and the guest believes that the hotel is at fault, he or she can sue the hotel in court. Article 37 of the Tort Liability Law stipulates: Managers of hotels, shopping malls, entertainment venues, etc. who fail to fulfill their safety obligations and cause damage to others shall bear tort liability. If damage is caused by the actions of a third party, the third party shall bear tort liability; if the manager fails to fulfill its safety guarantee obligations, it shall bear corresponding supplementary liability.