Traditional Culture Encyclopedia - Hotel franchise - Inspirational stories about service.
Inspirational stories about service.
Inspirational story about service: excellent service in Bangkok, Thailand. As soon as the hotel opened in the morning, a beautiful Thai lady greeted me with a smile: "Good morning, Mr. Yu." "How do you know my last name is Yu?" "Mr. Yu, the lady on duty on each floor should remember the names of the guests in each room." I was so happy that I took the elevator to the first floor. As soon as the door opened, another Thai lady stood there. "Good morning, Mr. Yu." "Ah, you know my family name is Yu, and you remember my name. How is this possible? " "Mr. Yu, the boss called and said you were coming down." It turns out that they have walkie-talkies around their waist.
So she took me to breakfast, and the waiter in the restaurant served me food, and everyone tried to call me Miss Yu. At this time, I looked at my heart, and the snack looked strange, so I asked her, "What's this red one in the middle?" At this time, I noticed a detail. The young lady looked at it and took a step back and said, "How about the red one?" She stepped forward and took another look, then stepped back and said what the black one was. Take a step back to prevent her saliva from splashing into the dish.
When I checked out, he returned my credit card to me after I swiped it, and then folded my receipt and put it in an envelope. When I returned it to him, he said, "Thank you, Mr. Yu. I really hope to see you again for the seventh time. " The seventh time I saw it, it turned out to be the sixth time I went.
Three years have passed and I have never been to Thailand again. One day, I received a card and found it was from their hotel. "Dear teacher Yu, we haven't seen you since you left on April 16 three years ago. The whole company misses you very much. Be sure to come and see us next time you pass through Thailand. Here is a happy birthday to you. It turns out that the day I wrote it was my birthday.
This kind of excellent service has undoubtedly won the heart of a customer.
Inspirational story about service: the best service These days, Li Zheng listened to friends around him to discuss how good the service of Xinxin Hotel is. He was curious and asked them why, but his friend refused to tell him. You'll know when you go. ?
Li is a person who likes to get to the bottom of things. After listening to his friends' boasting, he decided to experience their service for himself. In the evening, I invited my girlfriend Xiaoli to have dinner together and let her enjoy it. After work, the two met, and Li Zheng took Xiaoli straight to Xinxin Hotel.
As soon as they entered the hotel gate, a waiter bowed to them and said, welcome! ?
Li Zheng nodded politely, and then a waiter came and took them to an empty seat, arranged them to sit down, and then poured them a glass of water. So far, Li Zheng can only say that the service of the hotel is average, and other hotels can do it.
After a while, the waiter came over with two menus, one for Li Zheng and the other for Xiaoli. Xiaoli looked at the menu for a long time and asked, What do you want to eat?
Li Zheng said: Suit yourself and order whatever you want. ? In fact, when he said this, Li Zheng obviously lacked confidence. The food on the menu is more expensive than others, and he is only a working class. If it weren't for pursuing Xiaoli, he wouldn't be willing to come to this place for dinner.
Li Zheng suddenly remembered something he read in a book, saying that some restaurants divided the prices on the menu into two parts, giving the cheap ones to men and the expensive ones to women, in order to improve the visibility of the hotel. This can't be the service my friend said. Well, thinking of this, Li Zheng secretly glanced at the menu in front of Xiaoli. To his disappointment, the one in front of Xiaoli is exactly the same as her own.
After the meal was served, Li Zheng and Xiao Li chatted while eating. At the end, Li Zheng got up and went to the front desk to check out. He thought that after spending so much tonight, the hotel would give me a 20% discount to be worthy of the praise of my friends.
Li Zheng was completely disappointed when the account was settled. He felt that he didn't get any good service and spent more money. It seems that his friends made fun of him on purpose.
Li Zheng took Xiaoli by the hand and just walked out of the gate of Xinxin Hotel. A waiter came over, handed Li Zheng a black bag and respectfully said, Sir, you left your things behind. Please take them! ?
Li Zheng is confused. His face was full of joy when he opened the bag. The bags were full of food that they didn't eat much. They just talked and didn't eat much just now. When they left, Li Zheng took a distressed look at the leftovers on the table, just blaming something for not being packed. Now, these meals are enough for him to cope with for several days.
Li Zhengbian walked and muttered:? This service is the best! ?
Inspirational stories about service: remember the people who serve you. One day, a little boy walked into a coffee shop in a hotel and found a round table and sat down. A smiling waitress brought a glass of water in front of him.
? How much is the ice cream sundae? The little boy asked.
? Fifty cents, sir. ? The waitress replied.
So the little boy took out all the coins in his pocket and counted them carefully. It was exactly 50 cents.
? Then, how much is a plate of ordinary ice cream? He asked again.
It was rush hour, someone was waiting for the table at the door, and the waitress became a little impatient.
? 35 cents. ? She said rudely.
The little boy counted the coins again.
? I want regular ice cream. ? He said.
The waitress brought the ice cream, put the bill on the table and left. The boy finished his ice cream, paid the bill at the cashier and left.
When the waitress returned to the table again and began to clear the table, she was shocked by what she saw: two nickels and five nickels were neatly placed in an empty tray on the table, which was her tip.
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