Can I learn hotel management by myself?

Yes. The most important thing in hotel management is professional knowledge, practical ability and quality, and these can be improved through personal efforts at work.

Language ability. Being able to master multiple languages ??is an essential quality for a hotel business. At least in China you should be able to use at least Mandarin, Cantonese, English and Japanese. Only with strong language skills can we better respond to the needs of guests.

Service spirit. It can also be said to be a kind of etiquette, but it has higher requirements than etiquette. Etiquette can make you presentable in every aspect. But a spirit of service can make you more willing to trust you and seek your help. Specifically, as a professional in the service industry, you should feel the realization of your self-worth by satisfying the needs of others through your own efforts.

Of course it is not as simple as it sounds. But only with such a spirit can we have a peaceful mind during the service process, and can we constantly explore how to better serve others. And the service objects referred to here are not only guests, but also colleagues around them.

Good communication and coordination skills. I think there is no need to say more about this. Because this industry is based on people, both in terms of management objects and the value created. And this ability can only be improved through continuous practice.

Ability to resolve emergencies. Same as above in this regard, slowly learn at work. I believe there should be many examples around you worth learning from.

Expert knowledge. For example, if you are working as a front desk person, you should always find out what GDS is all about. There are also software applications, etc. If it is an international hotel chain in this regard, it should have a complete training plan. If not, you need to read more books in this area and study hard.

Good interpersonal relationships. The hotel industry seems very big, but the more you work, you will find that this circle is actually very small. It is possible that one of your subordinates back then may become your superior now. Or maybe a marginal figure before will now affect your promotion. Therefore, whether you are a superior, a peer, or a subordinate, you should at least not want others to dislike you. Of course, circles are also very important in this industry. Only if you have very good interpersonal relationships can your promotion path be smoothed.