Where can I complain if the hotel deposit is not refundable?

The hotel deposit is non-refundable in several places, as follows:

1, call 123 15 to complain to the Consumers Association, which will help guide the specific functional departments to handle it.

2, to the industrial and commercial departments, industry management departments and related institutions to report complaints.

3. Bring a lawsuit to the local people's court.

To book a hotel refund online, you can try:

1. Contact the hotel directly to make a reservation. This method does not need to pay in advance, so it does not involve change of visa and refund. However, if you need to keep the room, you need to provide a deposit. If you don't check in on the same day, you will be deducted on the first night.

If you book hotels online, most of them are non-cancellable or non-refundable. If you don't check in at this time, you will generally deduct the first night's room rate and refund the rest; If you want to unsubscribe, you should consult which customer service you set up on which website, but this kind of unsubscribe also depends on the platform, because it is not recommended to set it in advance;

3. If the order does not support cancellation, you can only ask customer service for help, because the money is still on the online platform and has not arrived in the hotel account. If you agree to cancel the reservation, it means that the hotel has the ability to sell the returned room again. If you don't agree to cancel the reservation, the hotel is still uncertain.

If the hotel deposit is not refundable, you can bring the deposit slip to court for prosecution. The main prosecution process is as follows:

1. When writing a complaint, first write down the basic information of both parties of the original defendant, then list the claims, and finally describe the facts clearly;

2. Bring the complaint (copy submitted according to the number of defendants) and a copy of the evidence to the filing court of the local court for filing;

3. After filing the case, the court served the defendant with the complaint and the notice of proof, and served the prosecutor with the notice of proof and the defendant's reply;

4. After the trial date is determined, a summons will be served, and you will go to the court to attend the trial according to the date on the summons.

To sum up, if the hotel refuses to refund the deposit paid by the client, the client can sue the consumer association or the people's court for rights protection.

Legal basis:

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Ways to resolve disputes Where a dispute arises between a consumer and a business operator over the rights and interests of consumers, it can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.