How do five-star hotel employees complain to the director?

How to complain to the director of a five-star hotel has the following operations:

1. In general, employees who are dissatisfied with their jobs should directly complain to their immediate superiors; If you are still not satisfied with the direct supervisor's reply to the complaint, or employees are unwilling to let the direct supervisor handle their complaints, you can complain to the hotel human resources manager in person. Complaints can be made in person or in writing. In order to facilitate the investigation, employees' written complaints are required to indicate their names and departments to show their sincerity.

2. When accepting the complaint, we should try our best to solve the problem at the lowest level and try our best to make the complainant satisfied with the result.

3. The management who accepts the complaint should communicate directly with the complaining employee alone to discuss how to solve the problem, not through a third party, so as not to complicate the situation.