Traditional Culture Encyclopedia - Hotel franchise - What should I do if the hotel is complained by guests?

What should I do if the hotel is complained by guests?

Well, it needs to be analyzed in detail. Any complaints? If it is a general problem, it is suggested that the personnel on duty come forward to solve it, such as hot water, internet, TV and so on. If it is a serious problem, report it to the manager and the store manager and let them solve it.