What is hotel room sales?

Responsibilities of the manager of the hotel housekeeping department: 1. With a positive attitude, when the hotel enters the trial operation stage, many problems will emerge. Some room managers will be impatient and accuse too many subordinates. As a hotel manager, we should adopt a positive attitude, that is, less complaining about subordinates, more encouraging subordinates and helping them find solutions to problems. In communication with other departments, we should not focus on who should be held accountable, but should study how to solve the problem. Second, pay attention to the control of workflow 1, prepare shift schedules for foreman and waiter, take charge of the area, make monthly (weekly) work plans, and evaluate employees' work every month. 2. Check and supervise the standardization of subordinate employees' work and keep it in good condition. 3. Spot check the cleaned room to ensure the cleanliness of the room and the quality standard of service to the guests. Housekeeping department's cleaning workload is heavy and time is tight, so it emphasizes the matters needing attention in cleaning, so that the waiter can fully understand it, prevent the occurrence of "shortcuts" and check it in time after assigning tasks. 4. Regularly check the room hygiene of long-term guests and solicit their opinions, and provide record service. 5. Master the arrival and departure of guests. Check all VIP rooms before check-in to see if they are ready for reception as required. 6. Deal with the emergencies on the floor and solve the difficult problems of the guests at any time. 7, supervise the maintenance of equipment failure, to ensure that the computer room is in a normal state. Third, strengthen the protection of finished products In order to strengthen the protection of finished products in hotels, the following measures can be taken: 1, strengthen communication and coordination with decoration construction units. Supervise the management personnel of the construction unit to strengthen the management of the construction personnel and the inspection of the floors that have not been taken over. 2, strengthen the control of the floor, the housekeeping department needs to make specific and clear provisions on how to protect facilities and equipment. After the floor is carpeted, the housekeeping department needs to control the people who enter the floor more strictly. At this time, it is necessary to arrange the waiter to be on duty on the floor, put some discarded carpet heads at the exit of the floor, and put discarded sheets when it rains, so as to ensure that the carpet will not be polluted. 3. Start carpet tracking. Emphasizing maintenance as soon as the carpet is laid can not only keep the carpet clean, but also help to cultivate employees' awareness of protecting the hotel's finished products from the beginning, which has a very positive impact on the future room work. Fourth, strengthen key management. The work of the customer department is complicated, and the waiter easily ignores the management of keys. The use of universal keys is confusing, and the loss of keys is a frequent problem. This may have very serious consequences. Housekeeping department should first number all keys and equip them with key chains; Secondly, a strict system has been established for the collection of keys. For example, in the daily check-in and check-out process, you can sign the floor key together with the collection and return. Users are not allowed to lend their keys to others at will, nor are they allowed to leave their bodies (using the master key as the key to get electricity). V. Make the department work normally 1. According to the specific contents of the specification manual, employees are required to be polite, courteous and handsome. Remind employees to speak softly, go into battle lightly and serve customers with a smile. Cultivating employees' good habits is the key to do a good job in guest rooms, which has a great influence on future work. 2. Establish a formal communication system. Departments should start to establish internal meeting system and succession system, and start to use forms; So that the communication between departments and within departments is gradually on the right track. 3. Pay attention to the cleaning of backstage tables and the maintenance of equipment and furniture. Gradually implement various cleaning and maintenance plans. Strengthen the training of guest room facilities and equipment and keep close contact with the engineering department. 6. Ensure to provide enough qualified rooms, actively keep close contact with the front office manager, and actively prepare the required rooms according to the requirements of the front office and the status quo of hotel rooms. Generally, hotels are always in a hurry when they open their doors, and most of the robbed rooms have some problems. The common problem is that the required room number is discharged from the front office, but the housekeeping manager found that some problems could not be solved for a while, and it was not allowed to change rooms at the time, which affected the room quality and guest satisfaction. After full consultation in advance, this problem is not difficult to solve. Seven, strengthen the training of safety awareness, to prevent the occurrence of various accidents by the engineering department personnel to organize the training of electrical appliances and fire equipment for computer room management personnel, at ordinary times require all managers to pay attention to prevent unnecessary loss of water resources, pay special attention to fire hazards, and report in time when the construction unit uses open flames on the floor. In addition, it is necessary to enhance the awareness of anti-theft, and should call in advance to ask if the guests can see the guests, so as to avoid the situation that the service personnel are too enthusiastic and open the door for others casually. Keep records of suspicious personnel and strengthen contact with the security department. The hotel marketing plan (outline) and the ultimate goal of the hotel entertainment industry are as simple as this: to create, increase and retain tourists. Many companies always want to do everything, but they don't. In particular, the tourism and hotel industry in Guangzhou is now in a fierce situation of oversupply (except during the Canton Fair).