Traditional Culture Encyclopedia - Hotel franchise - How does Peninsula Hotel Shanghai try its best to meet customers' needs?

How does Peninsula Hotel Shanghai try its best to meet customers' needs?

The main measures are as follows:

1. First of all, Peninsula Hotel Shanghai adopts personalized service and provides tailor-made services according to customers' personal needs and preferences. For example, customers can book restaurants and spa services through the hotel's mobile app, and customize their own bedding and toiletries.

Secondly, the hotel has made great efforts in staff training to ensure that employees can provide professional, friendly and thoughtful services to customers. The hotel has also set up a customer service center to provide help and advice to customers at any time.

3. Thirdly, hotels improve service quality and provide new services through continuous improvement and innovation. For example, the hotel recently launched the world's first visual room control system, where customers can control the room temperature, lighting and music through electronic devices.