Lingbao Zijin Palace Hotel is a national star-rated hotel.

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The following are the evaluation criteria for four-star hotels.

6.4. 1 The hotel has reasonable layout, reasonable functional zoning, convenient facilities and safe use.

6.4.2 The interior and exterior decorations are made of high-grade materials, with exquisite workmanship and outstanding style.

6.4.3 The indication signs are clear and practical, and the graphic symbols of public information conform to GB/T/KOOC-0/000/KOOC-0/./KOOC-0/and GB/T/KOOC-0/000/KOOC-0/.2.

6.4.4 There is central air conditioning (except villa resort hotel), and all areas are well ventilated.

6.4.5 A computer management system suitable for this star level is available.

6.4.6 There is a public audio relay system. The tune and volume of the background music are appropriate and the sound quality is good.

6.4.7 Facilities and equipment shall be well maintained, free from noise, clean, hygienic and effective.

6.4.8. The management system is sound, consistent with the hotel scale and star rating.

6.4.9 All instructions and service terms shall be in Chinese and English at least.

6.4. 10 can provide Mandarin and English services, and provide a second foreign language service when necessary.

6.4. 1 1 Front Office:

A) Spacious area suitable for reception capacity;

B) Luxurious atmosphere, unique style, elegant decoration, harmonious tone and sufficient light;

C) There is a general service desk suitable for the hotel scale and star rating;

D) Each section of the main service desk is marked in Chinese and English, and the receptionist provides reception, inquiry and checkout services 24 hours a day; ;

E) providing message service;

F) Provide one-time general bill settlement service (except commodities);

G) provide credit card settlement services;

H) 18h provides foreign currency exchange services;

I) Provide hotel service project propaganda crystal, room price list, local traffic map in Chinese and English, introduction of the location and major domestic tourist attractions, timetable of major means of transportation and corresponding newspapers and periodicals;

J) Accept the room reservation within 24 hours;

K) There is a safe for valuables opened by the hotel and guests at the same time. The safe location is safe and hidden, which can protect the privacy of guests;

1) Set up a doorman to welcome guests and use 18h to see them off;

M) Provide full-time baggage handlers, special baggage carts and 24-hour baggage service. There is a small luggage storage place;

N) Managers are on duty 24 hours a day;

O) Set up a lobby manager with on-the-job service at 18h;

P) Set a rest place for guests in the non-business area;

Q) Providing valet booking and arranging taxi service;

R) The foyer and main public areas are equipped with ramps for the disabled, wheelchairs and toilets or toilet seats for the disabled, which can provide necessary services for the disabled.

6.4. 12 Guest Room: \'

A) At least 40 rooms (sets) are available for rent;

B) The area of 70% guest rooms (excluding toilets) shall not be less than 20m2.

C) Luxury decoration, including high-grade upholstered beds, writing desks, wardrobes and hangers, coffee tables, chairs or sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-grade supporting furniture. The interior is covered with high-grade carpets, or high-quality wood floors or other high-grade flooring materials. Using regional lighting, the illumination of the target object is good;

D) The guest room door can be closed automatically, with door mirror, doorbell and anti-theft device. Post an emergency evacuation map and related instructions in a prominent position;

E) There is a toilet, equipped with a top-grade pumping bucket, a dressing table (equipped with a washbasin, a toilet mirror and necessary toiletries), a bathtub with a shower head (shower head is not needed if there is a separate shower room) and a shower curtain. The faucet is clearly marked hot and cold. Take effective anti-skid measures. The floor, wall and ceiling are decorated with high-grade building materials, with elegant and soft colors, zoning lighting and good destination lighting. There is a good low-noise exhaust system, and the temperature and humidity are suitable for guest rooms. There are 1 10V/220V uninterruptible power sockets and telephones. Equipped with a hair dryer. 24-hour hot and cold water supply;

F) There is a convenient telephone, which can be directly dialed or used to make international and domestic long-distance calls, and there is a telephone description and a local main telephone guide;

G) Providing Internet access service with instructions for use;

H) Color TV set with no less than 16 broadcast channels, with good picture and sound quality. With channel description; The broadcast content should comply with the provisions of the China municipal government;

I) Audio equipment with good sound quality, which can be controlled by tourists;

J) There are noise prevention and sound insulation measures with good results;

K) For the convenience of guests, there are at least two specifications of power sockets, and socket converters are provided;

1) has an inner curtain and an outer sunshade curtain;

M) there is a single room;

N) there are suites;

O) A luxury suite with at least three rooms;

P) Stationery suitable for this star. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions and tourist traffic maps, and newspapers suitable for hotel guests;

Q) Rooms and bathrooms shall be completely sorted once a day, and sheets, sheets and pillowcases shall be replaced daily or at the request of guests, and guest supplies and consumables shall be fully supplemented, and cleaned at any time at the request of guests.

R) Cotton fabrics for bed (sheets, pillow cores, pillowcases, quilts, quilts, etc.). ) and bathroom knitwear (bath towels, bathrobes, towels, etc.). ) good materials, exquisite workmanship, soft and comfortable;

S) Provide turndown service and extend good night greetings;

T) Provide hot and cold drinking water and ice cubes t)24 hours a day, and provide tea or coffee free of charge;

U) Mini-bar (including mini-refrigerator) is set up in the guest room, which provides a proper amount of wine and drinks, with drinking utensils and price list;

V) providing message and wake-up service;

W) When guests receive guests in the room, additional chairs and tea service can be provided as required;

X) Provide clothes dry cleaning, wet washing, ironing and mending services, and return them to the guests within 24 hours. 16 h provides urgent service;

Y) There is a food delivery menu and wine list, providing 24-hour Chinese and Western food delivery service. There are not less than eight kinds of food delivery dishes, not less than four kinds of drinks and not less than four kinds of sweets, and there are food delivery cards that can be hung outside the door;

Z) Provide shoe shine service.

6.4. 13 dining room and bar room:

A) Chinese restaurant with reasonable layout and luxurious decoration;

B) There is a unique, elegant and reasonably located coffee shop (or simple western restaurant) that can provide buffet breakfast and western-style dinner;

C) There is a banquet hall or a small banquet hall. Can provide banquet service;

D) There is a special bar or teahouse or other places for guests to rest and communicate, and crystal drinking service is provided;

E) Tableware shall be configured in complete sets according to Chinese and Western habits, without damage, and shall be sanitary and bright;

G) The menu and wine list shall be beautifully bound, complete and tidy, and the serving rate shall be no less than 90%.

6.4. 14 Kitchen:

A) The location is reasonable, the layout is scientific, and the food delivery route does not cross other public areas;

B) Tile the wall, spread anti-skid materials on the ground, and suspend the ceiling of the geosyncline;

C) Refrigeration room and pastry room shall be separated independently, with sufficient air conditioning equipment. There are air disinfection facilities in the cold dish room;

D) The roughing room is isolated from other operation rooms, and the temperature of each operation room is appropriate and the cold air supply is sufficient;

E) Necessary cold storage and freezing facilities, and raw and cooked food and semi-finished food shall be placed in separate cabinets. There is a dry goods warehouse to clean up expired food in time;

F) The location of the dishwashing room is reasonable;

G) There are special facilities for placing temporary garbage and keeping it closed, as well as sewage facilities (geosyncline, range hood, exhaust port, etc. ) keep clean and unobstructed;

H) There is an independent spring door between the kitchen and the dining room for sound insulation, heat insulation and odor isolation;

I) Take effective measures to kill mosquitoes, flies, cockroaches and other pests.

6.4. 15 conference and entertainment facilities: there are conference and entertainment facilities and equipment, and corresponding services are provided.

6.4. 16 public * * * area:

A) there are enough parking lots;

B) There are enough high-quality passenger elevators for buildings with more than three floors, and the car is elegantly decorated; There is also a service elevator;

C) There is a public telephone and a local telephone book;

D) All major areas have separate public toilets for men and women;

E) There are small shops selling daily necessities, souvenirs, handicrafts and other commodities;

F) There is a business center that sells stamps, sends letters and provides services such as telegraphy, fax, photocopying, typing, international long-distance telephone calls and computer rental.

G) purchase tickets for transportation, movies and visits;

H) Providing city sightseeing services;

I) There are closed-circuit television monitoring systems in major public areas;

J) Emergency power supply system and emergency lighting facilities;

K) The corridor floor should be carpeted or other high-grade materials, and the wall should be clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exit signs are clear and eye-catching, and the location is reasonable.

6.4. 17 There must be at least 26 selected projects.