How to write a yearly summary of work

The sample work summary is as follows:

In 20__, our hotel did not have the guidance of a management company, and the market competition became more intense. Despite the pressure, we faced the difficulties and achieved certain results. This is inseparable from the hard work of everyone in every department of the hotel, including the sales department.

As the sales department, it is not only a key department in hotel operation and management, but also the most important link between the hotel and customers. In any case, in 20__, our sales department performed its duties well.

1. Department team building and personnel management

In 20__, our traditional market sales staff were enriched to 3 people, and we also had 1 dedicated online sales staff. We have strengthened our own requirements and put a lot of energy into market development, customer return visits, reception tracking, etc. We also require department personnel to summarize more from their daily work.

Especially when communicating with other departments in the hotel, we must be aware of the situation, communicate effectively, and jointly provide good service to customers. Through good personnel management, everyone can perform their duties and help each other, which greatly improves the department's image and performance.

2. Sales market development and customer management

Several new hotels opened successively in 20__, which for us has intensified market competition. As a sales department, we, as always, dare to fight and rush. Through the investigation and understanding of competitors, the sales department timely adjusts its sales prices and promotion strategies, and also increases the frequency of customer visits. Throughout the year, while maintaining old customers, we also developed new customers.

On this basis, we have further broadened our sales scope, such as starting to pay attention to the Internet market, the tourism market, etc. From the data point of view, the outstanding sales throughout the year are: agreement customers and members, as well as various banquets, which basically support most of the annual sales.

3. Department horizontal communication and service management

In order to provide good customer service together, each reception will be smoother. Our sales department staff pay attention to confirming every detail from the beginning of business negotiations with customers. Then, through a series of tasks such as signing contracts and placing orders, we communicate clearly with the hotel's service departments so that they know what to do in each reception.

At the same time, during the reception process, follow up closely with customers and various departments to make connections in a timely manner. For more than a year, there have been basically no major complaints, and the satisfaction rate for customers we have received is relatively high.

We have entered 20__ and want to perform better in the new year. We should make our management more standardized, improve our services, make all employees more aware of marketing, establish a customer management system, do a good job in online platform marketing, and do a good job in after-sales service, etc.

We believe that no matter how the market environment changes, as long as we are more fully prepared and the more refined we are, the more opportunities we have to achieve operational progress and success.

The summary mainly includes the following four main aspects:

1. Basic situation

This is a brief introduction to one's own situation and situation background. The personal situation includes the name of the unit, nature of work, basic organization, number of personnel, main tasks, etc.; the situation background includes the domestic situation, relevant policies, guiding ideology, etc.

2. Achievements and practices

What main achievements have been achieved in the work, what methods and measures have been adopted, what effects have been achieved, etc. These are the main contents of the work and require more facts and data.

3. Experience and lessons

Through careful analysis of the practical process, we can find out experiences and lessons, discover regular things, and elevate perceptual familiarity to rational familiarity.

4. Future plans

How to carry forward achievements, correct mistakes, and prepare to achieve new achievements in the next step does not need to be as fussy as a plan, but these contents are generally indispensable.