Hotel room cleaning program flow

VIP Room-Back Room-Living Room-Longju-Vacant Room

Preparatory work/about to start work

Check whether the work car is clean and the supplies are complete.

Put the room cleaning toolbox at the bottom of the work car, and put cleaning tools such as detergent, toilet brush and scouring pad inside.

Prepare a rag and five pieces (two dry and three wet).

Get the vacuum cleaner ready. It is forbidden to use linen as a rag.

Knock and open the door

knock at the door

Knock on the door three times, every 3-5 seconds, not too loud, and report your identity as "Hello, waiter".

Don't knock on the door with other objects, and don't peep into the room through the door mirror; No matter what the room conditions are, you must knock on the door according to the specifications)

Wait outside the door for 10 seconds and listen to the movement in the room. If there is no response, repeat the above procedure twice.

open the door

Take out the key and open the door. Keep your hand on the handle and open the door about 15cm.

Report your identity: "Hello, waiter".

Open the door and be careful not to push the door hard.

If you find a guest resting, you should quit immediately and close the door gently.

If the guest is in the room, he should greet the guest and ask the guest's permission before working. )

Enter the room

Plug in the card to get electricity.

Record the status and time of entering the room on the room cleaning report.

Open the window ventilation

Open all the curtains and open the window for ventilation.

Take away the room linen

All guest room sheets in the room must be taken away.

(Bed sheets, quilt covers, pillowcases, face towels, bath towels, floor towels)

patrol inspection

Check all lighting equipment to see if they are in good condition and effective.

Patrol and check the room facilities, repair the damaged equipment and facilities in time, and record them in the cleaning report.

If you find the left-behind items, you should report and record them immediately. Please refer to the procedures for handling left-behind items.

Check the TV and turn off the power with the remote control.

Adjust the air conditioning temperature setting, 26 degrees in summer and 20 degrees in winter, and turn it off.

clear away the rubbish

Take out the trash cans and ashtrays in the room and throw them out.

Before dumping, check whether there are documents or valuables in the trash can and whether there are unlit cigarette butts in the ashtray. Include that garbage in the toilet.

Clean the trash can and replace it with a new garbage bag.