Summary of the work of ordinary employees in the last quarter 202 1

Another quarter is about to pass, so we can sum up our work in this quarter, sum up our experience and shortcomings, and improve our work efficiency. The following is a summary of the work of ordinary employees in the last quarter 202 1 compiled by me for your reference only. Welcome to reading.

Summary of the work of ordinary employees in the last quarter 202 1 (1) Looking back on the second quarter just passed, with the correct leadership and strong support of the general manager and the help of colleagues from all departments of the hotel, we earnestly completed all the work assigned by the hotel and strictly performed our duties. On the occasion of xx, our work in the second quarter is summarized as follows:

First, set up a safety supervision team to enhance the overall image of the hotel.

In order to further improve the overall image and service quality of the hotel, under the leadership of the general manager, we set up a safety inspection team. We have improved the hotel inspection methods, continuously improved the service quality of all departments of the hotel by humanized inspection means, and implemented the daily, weekly and monthly inspection system, thus improving the level and intensity of supervision. In order to ensure the high quality and stability of the hotel service quality, the safety supervision team standardized the work of all departments and employees of the hotel, so that all employees maintained a consistent thinking and ensured that all work could be put in place, which fully reflected the "strict, detailed and practical" work style. Taking the survival and development of the enterprise as the fundamental premise, closely surrounding the company's interests, we insist on starting from bit by bit, infiltrating into every detail of the work, trying to do a lot of trivial and unremarkable things well, fulfilling our basic duties, improving service items, standardizing operating procedures, paying attention to detailed services, strengthening implementation, training and supervision, effectively supervising the management of various departments, and promoting the smooth development of the hotel service image.

Second, maintain internal and external contacts and promote the cooperative development of hotels.

1. Maintain and develop foreign relations.

At work, I always keep a good relationship with the outside world. Besides keeping in touch with relevant government departments, I have also established good communication with other brother hotels. Keep abreast of market information and policy development direction, learn from the successful experience of other hotels, learn their management methods and business strategies with an open mind, choose the best from the best and take the essence. While actively maintaining the cooperative relationship with the original regular customers, we will also establish and develop hotel customers and make contributions to the hotel business.

2. Coordinate and promote internal cooperation.

In dealing with daily things, give full play to the role of coordination, lubricate the relationship between departments, patiently help solve the difficulties of departments, and promote the coordinated development of the overall work of various departments and hotels. Strive to create a working atmosphere of unity and cooperation, drive all departments to take the interests of the hotel as the starting point, and Qi Xin will work together for scientific management, so that the work of the hotel and all departments can be carried out more smoothly.

3. Pay attention to large-scale reception activities.

When there is a large-scale conference or reception activity in the hotel, I attach great importance to it and personally receive it, and actively communicate with the person in charge of the other party and the person in charge of the hotel to understand the process, pay attention to the problems that arise, and urge timely improvement until the large-scale reception activity is a complete success.

Third, study hard after work and cultivate personal management literacy.

Use time to study books on hotel management, and combine the actual situation of hotel operation, management and service to keep pace with the times, improve quality and change ideas. The key of hotel management service is people's subjective initiative, people's mental state, loyalty and professionalism to the hotel, and the understanding and application of the connotation of management and service, which encourages and guides everyone to broaden their horizons, learn and forge ahead, and unite and cooperate. In the process of completing the hotel's business indicators, management objectives and reception tasks, realize your own value and feel the joy of life.

Fourth, do a good job in planning and actively preparing for the five-star re-evaluation work.

The hotel will welcome five-star reviews. According to the new standard of five-star re-evaluation, I carefully consulted and compared the hotel's current facilities, equipment and service quality, and made a work plan to meet the re-evaluation.

1. Find the problem and solve it.

In my daily work, I will pay more attention to supervision and management, find out the problems existing in the hotel's current work in time, summarize them, and put forward effective policies to guide all departments to standardize management, so as to reach the standard of re-evaluation. Strictly follow the high hotel service standards, actively learn from international advanced management experience, innovate constantly, seek the road of differentiated management, strengthen management, improve the functions of hotel equipment, and strive to improve the customer service awareness of hotel grassroots employees.

2. Management creates profits and service creates excellence.

By paying close attention to management, tapping the potential to reduce costs and rationally employing workers, the hotel advocates economy and strict control in terms of labor cost, energy cost, material consumption and procurement warehouse management. By introducing brand management, the hotel strengthens the training of "appearance, smile and greeting" in the employee handbook, strengthens the on-site supervision and quality inspection of management personnel, gradually improves the image of the reception department and post, and continuously improves the quality service level of employees.

3. Mobilize all staff and establish a sense of ownership.

Mobilize all hotel staff Qi Xin to work together to meet the five-star re-evaluation work. Create an atmosphere far away from home, establish employees' sense of ownership, take the interests and honor of the hotel above everything else as their own responsibility, and require every employee to firmly establish a sense of no trivial matters in their work, one is earnest and meticulous, and the other is to start from trivial matters. No matter when and where, we should be careful, be cautious and work hard to pass the five-star re-evaluation.

In the new third quarter, I will strictly follow the guidance of hotel leaders, keep up with the development of the times and the pace of the company on the basis of doing my daily work, and strive to learn all kinds of professional knowledge, improve my professional skills and improve my professional quality. Focus on the overall situation of the hotel, strengthen active learning, innovate ideas and methods, and tap potential capabilities. I firmly believe that the hotel will move towards a higher and better development direction.

Work summary of ordinary employees in last quarter 20021(ii) 202 1 in the second quarter, under the correct leadership of the company leaders and with the strong support and cooperation of all departments of the company, all employees of the management office consistently implemented their post responsibilities and standardized service requirements, and followed the service concept of "people-oriented, dedicated service". All the work was carried out smoothly, but there were also some shortcomings. Combined with the actual situation of the management office,

First of all, the basic scene

1. The management office has 65 employees, including supervisor 1 person, deputy supervisor 1 person, guard 1 person, deputy guard 1 person, 6 affairs administrators, maintenance team leader 1 person, 7 maintenance personnel and guards.

2. There are 38 merchants in the block, with xx6 superimposed and 32 in Area B; 19 households open houses; There are still seven buildings that have not opened, and the 10 building has not opened. Community ***7 10 households; 692 households; (Stay in 630 households; 62 rooms available); 18 store (13 business; 5 rooms are closed).

Second, the daily work

1. The management office held regular safety production meetings, supervised and inspected the safety production in the jurisdiction 15 times, and urged the merchants to rectify 15 times, all of which have been rectified. Hold regular meetings on production safety, follow up the fire safety inspection of merchants 12 times, and organize general cleaning 10 times.

2. The management office uses the morning meeting to timely convey the company's documents related to safety production, requiring employees to understand and master basic safety knowledge, so as to improve safety awareness in work and life.

3. The management office strictly implements the daily three-level inspection system, conducts daily management, supervision and guidance on all work, and promptly corrects and rectifies problems when found.

4. Issue the supervision and inspection of production safety in the jurisdiction to the merchants for 4 times, and issue the rectification notice 12 copies to the merchants with potential safety hazards in daily management. Urge merchants to rectify 12 times, and all rectifications have been completed. 10 copies of safety tips.

5. Company leaders went deep into the management office to guide safety production inspection 10 times.

6. Put up four safety production slogans in the block and carry out the safety prevention propaganda of "laying a solid safety foundation and promoting safety development", which has received positive response.

7. Conscientiously implement the problems pointed out by the Safety Committee of the rectification corporation in the first quarter, and organize all personnel of the management office to carry out special rectification actions for the investigation of hidden dangers in production safety for 7 times.

Third, safety precautions

1, reported 2 fights, theft 1, traffic accident 1, damage to public facilities 1, fire 1 (put out in time), and 3 courageous acts.

2, fire safety inspection, public * * * fire control facilities and equipment once a month, once a week, check out the problems timely notify the rectification.

3, enterprising to assist the management office to do a good job in production safety, and emphasize the implementation of production safety requirements and tasks. Instructed guards to patrol their posts at night for 24 times, organized training and anti-terrorism and explosion-proof military drills for 24 times, punished team members for dereliction of duty for 4 times, and spent the night parking fee 120 yuan.

4. In order to ensure the security of the guards themselves and strengthen safety precautions, the management office strengthened the night patrol, requiring the team members to wear stab-resistant clothes and hold riot sticks when patrolling duty.

5. Conduct uninterrupted safety inspection of facilities and equipment in the jurisdiction;

6. Correct the problems existing in the post inspection and work;

7. Standardize foreign vehicles and require them to park in designated locations to ensure smooth roads and no accidents;

8. Increase the sign-in inspection list in the monitoring dead corner, inspect every 2 hours 1 time, and require the monitor to implement the guard inspection and roll call system.

Fourth, the maintenance work

1, facilities and equipment maintenance for 3 times, weekly patrol inspection 1 time, handling 30 applications from owners and merchants for repair, daily patrol decoration 1 time, patrol * * * 63 times, and the maintenance team went to work for 98 times in the second quarter;

2. Strengthen the decoration management of the owner's shop, and inspect the decoration households every day to ensure that the owners and merchants of the community will not destroy the main structure of the house during the decoration process;

3. Repair and replace street lamps;

4. Track and implement the business of foundation sinking at any time;

5. Check the leakage of houses in this block;

6. Maintenance of public facilities and equipment.

Verb (abbreviation for verb) cleaning work

1. Greening and cleaning completed the drug spraying for 3 times in the jurisdiction, trimmed the green belts around the merchants, and comprehensively rectified the garbage bins, signs, sanitary corners and greening safety hazards for 8 times, achieving the expected results;

2, according to the work plan for daily cleaning and garbage removal;

3. Organize a centralized cleaning of large trash cans once a week, clean the white garbage in the green belt, and trim the dead leaves.

4. Cooperate with the company to complete the cleaning work of major festival-related activities and major reception tasks;

5. Clean the vacant room once a month, and keep it free of sundries and cobwebs.

Sixth, complete the scene

1. The guards held four meetings, focusing on the security of holidays.

2. Security personnel should pay special attention to the management of fire prevention, theft prevention and electricity safety during the xx Festival, and organize employees to conduct training and drills according to relevant requirements.

3. The management office issued a 12 warm reminder to merchants and residents, and made relevant requirements for hygiene, fire prevention and theft prevention, and polite reception during the xx Festival, and organized staff to prune the branches of the block;

4. The management office uses mobile services to publicize the knowledge of safety precautions, fire traffic, anti-terrorism and riot prevention to the merchants, tenants and owners in the jurisdiction, and strengthen the management of its own safety precautions, business premises, accommodation and other key parts.

5, the daily management of the management office, according to the work plan for the maintenance of facilities and equipment, to ensure the normal operation of the equipment in the block;

6. In order to ensure the clean and comfortable environment of the block, the daily cleaning of the management office has been well received by merchants and owners;

7. The management office shall organize the cleaning personnel to clean and clean the lampposts, landscape lights and identification signs from time to time; Clean the vacant room irregularly; Trim dead branches in time to prevent tiles from falling off;

8. In order to cooperate with the company's "Safe Production Month" activities, the management office responded positively and conducted monthly safety inspections on vacant houses and merchants in this block to eliminate potential safety hazards.