123 15 complaints about hotels not refunding. What kind do you choose?

In this case, you can choose the hotel and catering service category to make a complaint.

The consumer paid all the money in advance at the time of booking, but has not yet checked in. The hotel has not fulfilled its contractual obligations and has not assumed corresponding responsibilities. If the customer can't check in because of the change of itinerary, which leads to the failure to perform the contract, the merchant should face up to the problems encountered by the customer and negotiate with the customer on the basis of equality to change or cancel the reservation contract.