Hotel management training experience

Hotel management training experience (3 articles)

When we have new thoughts about life or things, we can record them in our experience, so that we can constantly update our thoughts. . So how to write the experience appropriately? Below is the hotel management training experience (3 articles) that I compiled for you. Welcome to read, I hope you will like it.

Hotel management training experience (3 articles) 1

Time flies so fast, and the ten-month internship time has passed in the blink of an eye. During this period, I learned a lot of things that I couldn't learn in school, and I also realized a lot of my own shortcomings. I feel that I have gained a lot. The following is a summary of my work during the internship and some of my own experiences.

When I first arrived at xx Group-xx Industrial Co., Ltd., I was relatively unfamiliar with everything around me, and I was also anxious about the position I was about to join. After a day of on-the-job training, I had a preliminary understanding of some positions, and also understood that the knowledge I learned in school was completely different from the internship I faced. Under the leadership of old employees, I came into contact with my work. On the first day of work, I discovered my shortcomings, lack of ability to communicate with others, and lack of communication methods. You will meet all kinds of people and leaders at work. You need to meet their needs in different ways. This requires you to flexibly use some problem-solving methods. These things are all learned in school. What I can’t learn, I learned some experiences during the internship.

I have always believed in the principle that "learning is like sailing against the current. If you don't advance, you will retreat." After a period of study and repeated practice, I finally have some achievements of my own and have been praised and valued by the leaders. I am still very excited when I think about it now. This suddenly made me feel motivated to work harder. I also have some understanding of my job. I am in a group that integrates conferences, restaurants, and hotels. It is a group that serves some leaders. All I need is to do some pre-meeting, during-meeting, and in-meeting reviews. Later preparation.

Slowly, I adapted to the working atmosphere here. Through my own efforts, I was honored to be awarded the title of "Excellent Employee" during my tenure. I set myself with stricter standards. In my work, I will come into contact with a large number of leaders. The first thing I learned is some basic etiquette. I need to learn to say hello and say hello to others. The simplest sentence "Hello, leader" will make the leader think you are very polite, and you will become different. The second is work attitude. There are some details that are easily overlooked at work, and it is often these details that determine success or failure. Sometimes we carefully prepare a meeting, and everyone works hard to prepare what is needed before the meeting. As a result, because of some details, others said that we are not serious about our work, so we must be serious about our work. The third is learning. During the internship, you need various skills to improve yourself. From not knowing how to use computers, to finally being able to skillfully use some software to print the documents needed for work. I think this is the meaning of internship. In school There is no chance to be exposed to these. Don't miss any learning opportunity during the internship. You will find that you will become a lot more enriched in the end. The last thing is to deal with others. As a student, you face nothing more than teachers and students. At work, we face colleagues, leaders and some complex relationships. Whether you are communicating with leaders or colleagues, you must handle it properly, communicate more, and learn to think from others' perspective.

Looking back on my internship life, I have deep feelings and fruitful gains. During the internship, I deeply felt the superficiality of the knowledge I had learned and the lack of knowledge in practical application. In the beginning, I was unable to start some tasks and was at a loss, which made me feel very sad. I always thought I was doing well in school, but once I got into work, I realized how little I understood. Only then did I truly realize the meaning of endless learning.

Internship is an experience that every college student must have. It has allowed me to learn a lot of knowledge that I cannot learn in class. It has also broadened my horizons and increased my knowledge. I believe that my ten-month internship It will lay a solid foundation for me to move further into society in the future. Hotel management training experience (3 articles) 2

It has been almost four months since my internship in the hotel. This is my first time doing an internship, so I have a lot of experience:

1. The outside world is wonderful, but the outside world is helpless

Different jobs have different work etiquette and work disciplines, but they are similar. As a front-line hotel waiter, you should possess certain basic qualities. First of all, you must have good grooming, your uniform is clean and smooth, and your nails and hair are neat and tidy. Second, you must smile and pay attention to etiquette and courtesy when serving; you must also pay attention to your image even when there are no guests. Third, be responsible, united and cooperative. It was difficult for me to accept the sudden change in roles. A college student became a social worker. Regardless of whether we want to work in the tourism industry in the future, we must face and accept this internship with a positive attitude. We have family members who love us at home, and we have teachers who care about us at school. We have never seriously thought about our responsibilities. It was only during our internship that we discovered that everything was actually hard-won. There is a saying that goes like this: The world outside is wonderful, but the world outside is helpless. On the university campus, students help each other and learn book knowledge; while in the workplace, everyone works hard to support their families and get higher pay and promotions, and there is fierce competition everywhere. Only through personal experience can we understand the complexity of society and understand ourselves. We are still just children. Through internships, I feel that I have grown up and my psychological quality has improved to a certain extent. It allows us to adapt to society and understand the relationship between academic qualifications and work ability.

2. Interpersonal relationships and communication skills

When working in a hotel, we must learn to deal with relationships with leaders, colleagues, and guests. Communication between people is an art, and we must learn to be flexible when communicating with others. When working, we will meet all kinds of guests, even foreigners. I usually feel a lot of pressure when I start to communicate with them, and sometimes I sweat nervously, but it is precisely because of contact and communication with them that I have exercised my language expression skills and learned how to communicate with them. Many guests will call or inquire about the hotel in person. After solving their doubts through my introduction and explanation, I feel a sense of accomplishment. For me, learning how to behave is undoubtedly the best reward I have ever received.

3. Pain and happiness

During the internship, I was very fortunate to have met a group of good colleagues. The hotel staff are generally locals, and they are all about the same age as us, and most are even younger than us. We are already big sisters among xx employees. From the first meeting, I have been deeply attracted by these cute little girls. During our training, the on-the-job reception and explanation were also demonstrated to us many times. When we first started working, they took good care of us and knew that we were not used to it. Many times they would let us rest without taking any rest. If we had anything we didn’t understand, they would explain it to us carefully and patiently, and sometimes they would explain it to us. Take the initiative to tell us the precautions at work to prevent us from making mistakes. When we do something wrong, they will not blame us, but encourage us. My colleagues knew that we couldn’t go home often to have live-in meals and were not nutritious enough, so they specially invited us to their homes many times and treated us to dinner. We couldn’t go home to celebrate the New Year, and they asked us to eat at home on New Year’s Eve. I remembered all of this one by one. From the bottom of my heart, thank you, my lovely colleagues. The most profound one was at the end of XX, when I got gastroenteritis. I vomited for two days and had diarrhea. For two consecutive nights, my colleagues and the director took me out to see a doctor in the county town during working hours. Because I was not feeling well, my duties If the work cannot be done well, they will help me finish it. Although they are not my family, they all take good care of me. I would like to say thank you here.

In the restaurant, people can recognize me at a glance as a student studying. When I ask them why, they always say they can tell it from my face. Haha... Maybe people who have never experienced society have experienced unknown experiences like mine! I didn't hold back because I had no experience with them, I believed I could do as well as they did. My work is very complex, and my working hours are irregular. Although the hours are a bit long, I, being a passionate and young person, do not feel overly tired at all. I think this is an inspiration, enlightening life, and getting in touch with society.

I remember our manager said that the school is a small society, but I always feel that innocence and sincerity are indispensable on campus. Even though they are technical secondary school students, students still maintain their identity as students. When I walked into the company and came into contact with all kinds of customers, colleagues, bosses, etc., the relationships were very complicated, but I had to face everything I had never faced before. I remember that one of the problems reflected at the job fair held in our school was that there is a certain gap between students' practical ability and theoretical learning in school. During this internship, I felt this deeply. In school, there is a lot of theoretical learning, but in fact it is multi-faceted and almost covers everything; but in actual work, you may encounter situations that you have not learned in books, and you may not be able to use the knowledge in books at all. . But after all, we are a part of society, we must communicate with society and contribute to society.

In the blink of an eye, more than two months of internship have passed, in these short two months. I realized that in order to clarify my goals, I must get along well with my colleagues and have good communication with my guests. At the same time, during the internship, I can flexibly apply the theoretical knowledge I learned into practice. Here, I would like to thank the school teachers for their earnest guidance and the hotel leaders for their great care.

Through this internship, I not only exercised my operational skills, but also made me realize that I should learn to be independent in society as soon as possible, dare to participate in social competition, dare to withstand social pressure, and make myself grow rapidly. Generally speaking, as a student who is about to graduate, this internship will become an important accumulation of capital in my life, whether in my future work or life. ;