Can the self-service check-in machine replace the front desk?

No. 1. Irreplaceability of hotel front desk.

The biggest function of the self-service check-in machine is to check in and check out, but the hotel front desk he "replaces" has some functions that the self-service check-in machine can't realize.

As the front desk of the hotel, it plays the role of a bridge between the hotel and its customers. There are all kinds of guests, including those with children and those who are drunk.

In the face of these guests, the front desk can make correct operations, such as providing value-added services for guests and helping group customers set discounts.

However, when faced with these problems, the self-service registration machine can only provide customers with a cold screen. What guests want when they come to the hotel is a warm feeling, but when they come, they may lose interest in the cold screen in an instant.

Second, the standardization of the system.

Under normal circumstances, the operator of the self-service check-in machine has no software platform, so if a hotel wants to use the self-service check-in, it must first connect with the management platform of the self-service check-in machine, so that customers can receive messages at the front desk after checking in with the self-service check-in machine, so as to avoid the inconvenience caused by repeated check-in at the front desk.

In addition to the hotel management platform, it is also necessary to dock the hotel door lock system. Only after docking can we correctly write the room information reserved by the guests and ensure that the guests can open the door.

In addition, the registration machine also needs to be connected with the ID card data interface of the public security department. Only after obtaining the ID card data interface of the public security department can the guest's ID card information be correctly identified and uploaded to the public security system.