Annual work summary of front desk reception

Summary is a written material that reviews and analyzes the work, study or thinking situation in a certain period in the past, and makes an objective evaluation. It can guide us in the next stage of study and work life, so that Let’s take some time to write a summary. But what are the requirements for a summary? The following is the annual work summary of the front desk reception that I collected for everyone. It is for reference only. Let’s take a look. Annual work summary of front desk reception 1

1. The basic content of front desk work.

The front desk job is a position that requires patience and responsibility. A passionate and positive work attitude is very important. In June 20xx, I started working as a front desk receptionist. I know that the receptionist is the first person to show the company's image. At work, we strictly follow the company's requirements, treat every visiting customer enthusiastically, and enthusiastically guide them to the relevant office. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen patiently to the customer's inquiries and answer them accordingly to the best of your ability.

2. Experience and lessons learned from front desk work.

Before coming to our store, although I had experience working as a receptionist and achieved certain results, there were still some shortcomings. For example, in terms of overall quality, the main reason was that my ideological emancipation was not enough. Learning and service are not enough. Compared with experienced colleagues, there is still a certain gap. The sense of responsibility and professionalism need to be further improved, and the service concept needs to be further deepened. In the future work, I must seriously sum up my experience, overcome my shortcomings, and strive to do a better job.

3. The next step of the front desk work.

Based on my love for reception work, in the new year, I will strictly demand myself, improve myself, reflect myself, and realize my own value. I will work harder to learn business knowledge. Continuously improve your professional theoretical level and working ability, abide by the company's relevant work systems, and treat work actively and down-to-earth. Strive to improve the quality of work and strengthen the sense of responsibility and professionalism for work. Communicate more with colleagues, solve problems that arise at work, and do your job well. Facing the new year, I will do my job well with a more positive work attitude and more enthusiastic work style.

I will further and better demonstrate my strengths, overcome my shortcomings, and use my strengths to avoid weaknesses. Unite with the company and colleagues to create better work performance for the company! Work is like revolution. Only when you have faith in a goal will you have sufficient motivation to strive for it. Personally, 20xx is a year of adjustment and transformation. In this year In 2001, I stepped into this sacred, complex and colorful society. In the future work, I will work towards this goal, one small step a year, and a big step three years ago, to achieve it.

20xx, the new year is a challenging year. As the work progresses, I am confident that I can show myself to a higher level and achieve higher goals. In order to strive to achieve the company's goals, I am ready to meet the challenges and have the confidence to do better service! Finally, I wish everyone good health, all the best, good work, and the company's performance in the new year. It’s getting better and better, thank you all. Front desk reception annual work summary 2

In 20xx, under the correct leadership of the central leadership, with the strong support and cooperation of various departments, and with the joint efforts of department employees, the hotel front desk focused on sales management , carried out work by focusing on internal management, reducing costs, strengthening business training, caring for employees' lives, etc., successfully completed the annual business goals, and achieved remarkable results in various tasks. The main work at the end of the year is summarized as follows:

1. Operational situation

The annual planned task was xx million yuan, and the actual completion was xx million yuan, with an excess of xx million yuan, (including individual customer stores) Income of xx million yuan, average room price xx yuan/room), accounting for xx% of room revenue. After completing the plan xx, the income increased by xx million yuan compared with the same period.

2. Main tasks

1. Strengthen business training and improve employee quality

Over the past year, we have mainly focused on service skills as the training focus and strictly followed the training We plan to carry out training work and assess employees in stages. At the same time, we have strengthened on-the-job practical training to enable employees to apply what they have learned. Strengthen business training, take each batch of reception tasks seriously, and formulate detailed training plans and reception plans according to different stages and different teams. All staff in the front office know that only by constantly enriching themselves can they complete various reception tasks in a down-to-earth manner. In the case of limited personnel, we require managers to visit the front lines to guide work, identify problems, provide feedback, and make timely adjustments through consultation to meet service standards.

2. Make every effort to strengthen the construction of the staff and do a good job in service guarantee

Over the past year, we have always made reservations and reception services a priority. By rationally arranging rooms, increasing occupancy rates, and providing warm and satisfactory services, we can retain every guest in the hotel. In the year, through the collective efforts of the front office staff, we successfully completed the reception of xx large, medium and small meetings, such as xx meeting, xx meeting, xx meeting. When receiving these large meetings, due to the large number of participants, the check-out time was not long. Unification, this puts forward higher requirements for our reception work. We often work overtime. When receiving military region meetings, due to the high reception standards of xx, we do not dare to be negligent in each reception. We often work overtime and everyone does not A trace of complaint, a complaint, but still devoted to work with enthusiasm.

3. Carry out high-quality service activities in a solid and effective manner

The high-quality service activities officially kicked off on x, xx. Our department actively organized employees to learn, understand the spirit, and conduct A series of professional skills training has been carried out, which has greatly improved employees' service awareness and service skills. At the same time, a series of work processes and work standards have been formulated and reported to make various front office services better and smoother, and the standards clearer. To make services more refined and standardized, through this high-quality service activity, a scramble situation was gradually formed among employees, which greatly enhanced employees' work enthusiasm.

4. Care about the lives of employees and create a relaxed and happy working atmosphere

The front office work is complex and involves a wide range of areas, and employees are under high work pressure. In view of this characteristic, the front office department always It emphasizes the need to care about the lives of employees, whether from department managers to supervisors, they can effectively solve difficulties for employees. During festivals, the management staff will take the initiative to remind them to call home to greet their parents, send them fruits when they are sick, and take the initiative to help them when they encounter difficulties in life, so that they can feel the warmth of collective mutual help and mutual love.

In order to relieve the pressure caused by work and enhance cohesion, the department often talks to them and encourages them so that they can face the new job in a better working condition. At the same time, we require managers to set an example both in terms of business capabilities and how they behave. When encountering difficulties, they must be on the front line with service staff to motivate employees, reduce employees’ work pressure, and cultivate unity and shared joy among managers* The good atmosphere of **suffering makes employees fully trust the department, so that employees can maintain a stable and healthy mentality and ensure the quality of customer service.

3. Shortcomings in the work

1. The training effect is not good

After we trained the employees, the employees also understood the training content. Deeper understanding, but due to the lack of a unified supervision mechanism, the training is a blank sheet of paper. Although everyone understands and understands it, in actual work, it is not done enough, which invisibly affects the quality of service.

2. Service quality and service level need to be improved

The frequent turnover of front office employees has greatly affected the service quality. It takes three months for a new employee to join the company. Only by probation can you be fully proficient in all the tasks of this position. However, some employees resigned after they were just proficient in their jobs, resulting in the loss of personnel. The supervision of appearance, courtesy and etiquette in daily work was not enough. This has resulted in a situation where fishing takes three days and drying nets two days. We must increase inspections in daily work and form a good habit.

IV. 20xx work plan

1. Pay attention to customer needs, actively and truly reflect customer needs to superior leaders, and provide a basis for leaders to adjust strategic ideas;

2. Continue to strengthen training, improve the overall quality of employees, and improve service quality;

3. Really care about employees, stabilize the workforce, and reduce employee mobility;

4. Pay attention to the service details of employees, start with details, and provide customers with satisfactory and thoughtful services;

5. Improve the work processes and work standards of each position, and implement high-quality service activities to achieve quality standardization, standardization, and refinement Service;

Although we have achieved certain results in our work in 20xx, we will not be proud, lax, or lazy. The work next year will be more arduous. We will carry forward our achievements and work with fuller enthusiasm. Devote yourself to work and strive to complete various tasks throughout the year. We are confident that under the correct leadership of leaders at all levels and with the joint efforts of all employees, the center will have an even more brilliant future. Front desk reception annual work summary 3

Through this year's work, I found that it is easy to be a salesperson, but it is not easy to be a qualified salesperson. This is really different from my previous work on the machine line. Through work, I know that the basis for a qualified salesperson is skilled business knowledge and business skills. In order to adapt to work as quickly as possible, in addition to consulting with experienced salesmen and participating in company on-the-job training, I also took the initiative to study and ponder online. The hard work paid off. In a short period of time, I was able to start business on my own and see when serving customers. I feel proud when a customer smiles satisfied with my work.

I think the job of a salesperson is sacred. It is not only a bridge and link to connect customers, but also a heart-to-heart bridge between customers and us. At work, I adhere to the company's service concept of "customer first, serve with heart", warmly and sincerely receive every customer, so that customers can come happy and leave satisfied, so that they can truly and truly enjoy Our high-quality, efficient service. With the rapid development of the communications industry, market competition has become increasingly fierce. Some customers focus on immediate interests and frequently dismantle their phones and cancel their services. I see it in my eyes and am anxious in my heart. If I lose a customer, I will lose an income and a trust. In order to retain as many users as possible, I patiently explained our brand advantages and reputation advantages, and actively promoted new business. Some customers kept their original numbers and left with satisfaction after my patient and detailed explanation. But some customers don't listen to your explanation at all, shouting at you and swearing at you. I think my grievances are nothing. As long as the interests of our company are not harmed, it doesn't matter if users vent. This kind of thing often happens in the daily work cycle, but I always keep in mind the service tenet of our company: "Customer first, serve with heart". I build a heart-to-heart bridge with my customers with my sincerity and sincerity.

As China moves towards an information society, the telephone has become an increasingly important communication tool for people. It can not only meet people's real needs for language communication, but also satisfy people's entertainment, leisure, business, Learning and other levels of needs. This requires our salespeople not only to have a solid business foundation, but also to understand the needs of customers, feedback information to the company in a timely manner, and meet their higher-level needs based on customer needs.

To this end, I often read information about new business, understand the new situation, and grasp new trends. When the business is not busy, I also communicate with customers, solicit their opinions and suggestions, and provide timely feedback to the company to truly understand customers. Provide what customers need.

The business hall is an important external window for our telecommunications industry. The quality of service directly affects the image of the company. During this year, as a salesperson, I am full of enthusiasm for work and have a solid business foundation. I strive to be "quick in eyes, quick in thinking, and quick in speaking" to maintain high-quality services. Keep the business hall management system in mind, and consciously abide by various rules and regulations formulated by the company during work. Everything is in the interests of the company and customers. The business hall is the "window" that displays the corporate image of China Telecom and embodies the spiritual outlook and comprehensive quality of our "telecom people". I always pay attention to the appearance, be the hand that displays this window, and the flowers that decorate this window.

Salesperson is the most common and ordinary position in an enterprise. The business window faces many customers every day and strives to be enthusiastic, kind and patient with each customer. The business should be handled quickly and accurately. As the forefront of the company, it represents the company's image and maintains its advantages in market competition. Each of our employees is the conveyor of the company's image and a symbol of the company's hope and vitality.

To do one thing, love one thing, to excel in one thing, and to be perfect in one thing is the purpose of my work, and to be a qualified salesperson is my self-positioning. Front desk reception annual work summary 4

Time flies so fast. In the blink of an eye, the internship at the Wenzhou 4S store has ended. During this month, I learned a lot, not only about work, but also about a lot of principles of life, which benefited me a lot. As a young man who has just entered society, he knows nothing and has no social experience. However, with the help of friends and colleagues, I quickly integrated into this new environment, which will be very beneficial for me to enter a new job in the future. In addition, I also learned how to better communicate with others, how to better state my opinions, and how to persuade others to agree with my opinions. I believe these valuable experiences will become the most important cornerstone for my future success. Internship is an experience that every college graduate must have. It allows us to understand society in practice, allows us to learn a lot of knowledge that we cannot learn in class, and also opens up our horizons, increases our knowledge, and provides us with more knowledge in the future. A solid foundation has been laid for serving the society well.

Wenzhou Walter Automobile Sales and Service Co., Ltd. was established in March 20XX. It is the first sales and service center and special after-sales service center in Wenzhou authorized by Shanghai General Motors and a special maintenance center of General Motors in the United States. A 4S enterprise integrating vehicle sales, vehicle maintenance, new second-hand cars, parts supply and information, and certification feedback. The company will pursue perfection, keep pace with the times, continue to innovate, open up the future, seek development in competition, continue to face difficulties, be customer-centric, meet and exceed customer expectations, and provide better quality to more and wider car users. , Better service!

The main job of the front desk is to receive customers, transfer phone calls, send and receive faxes, make copies and register, and have a general understanding of personnel coming and going. The general process is to make an appointment and register; receive environmental inspection; listen carefully to the customer's story and record the maintenance requirements in detail; supervise the progress of the maintenance process; final inspection before delivery; description of delivery time; and follow-up service. This is very important for vehicle maintenance in the workshop. The quality of customer service at the front desk directly determines the quality of the entire car maintenance, so the front desk is the beginning of vehicle service.

During this social practice, I learned a lot from working at the front desk, how to receive customers, how to get along with customers, what kind of customers say what kind of words, and how to deal with others. This is very important for us to find after graduation and entering the society. Suitable work is very important. The biggest gain from this practice is to know what we can do in the future and set goals.

So I want to thank many people, thank you, thank you, thank you for giving me this opportunity to learn, thank you! Front desk reception annual work summary 5

I have been working for a few months, In the past few months, I have felt a lot: moved, angry, happy, helpless, guilty, awakened, repentant, and hopeful... I will continue to maintain the good aspects. Here are just a few A brief summary of the points that I need to continue to work on to remind myself:

1. Front desk reception

I feel that some places are not good enough, for example, When parents come to pick up their children, they cannot guarantee that the lobby at the front desk will be quiet; sometimes some children gather around the computer at the front desk, which can leave a messy impression on parents. Parents who have worked all day are already very tired. When they come to Ziyue and see the chaos, they will feel very upset. Over time, I began to think of leaving Ziyue. The future work goal is to ensure that the front desk hall is quiet and tidy before 18:30. No students are allowed to go to the front desk computer except for checking information. Take your children to play outside.

Whether it is a telephone consultation or a consultation in person, be sure to record the consultant’s child information, contact number, etc., remember! I have missed it many times!

2. Picking up students

When picking up students, parents who come to consult should smile, answer calmly and introduce them actively, and finally try to record the information of the consulter's child. I always forget this.

3. Dinner

When ordering, the two dishes should be light and the other heavy. The meat and vegetable dishes and soup should be changed every day. No chili peppers should be added. Pay attention to which dishes the children like to eat. , children don’t like those dishes, so be careful when ordering. It’s hard to agree on, as long as most kids like it. You can’t just do everything to the children! That's hurting them!

4. Materials

When materials are insufficient, please inform Teacher Chen in time to purchase them. It is important to know the approximate location and quantity of supplies so that teachers can get them quickly when they need them. Remember to replenish purified water and toilet paper in time. This is not good enough. Sometimes other teachers or children come to me and say that the toilet paper is out or the water is out. We must prevent this from happening in the future!

5. Finance

Completed within the specified time. while ensuring quality. Register the business that occurs in a timely and accurate manner every day, so that there will be no omissions or wrong items. A good memory is worse than a bad pen.

Do things in an orderly manner, prioritize, think twice before acting, do everything sooner rather than later, finish today's work, don't procrastinate, and improve efficiency. Only in this way can things be done well and progress can be made. Front desk reception annual work summary 6

Time always flies by. During the three months of working in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and the new job of the front desk. position, conscientiously performed their job responsibilities, and worked hard to complete various tasks. The study and work situation in the past three months are summarized as follows:

1. Work content

In these three months, I used methods such as watching, asking, and learning, I have a preliminary understanding of the specific business knowledge of the company's front desk clerk.

First, summarize all my specific work contents:

1. Responsible for answering and transferring calls at the front desk, doing a good job, carefully recording important matters and communicating them to relevant personnel without omissions or delays;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service standards, and maintain good etiquette and courtesy;

3. Responsible for the sanitation and cleanliness of the company's front lobby and tables and chairs Place them and keep them neat and clean;

4. Send documents to leaders at all levels, sign and receive documents, send and receive newspapers and periodicals;

5. Print and copy office documents, send and receive faxes, and make office documents Forms, etc.;

6. Contact the company’s project department personnel and send and receive internal company documents;

7. Other tasks arranged by the leader for delivery.

2. Work harvest and experience

(1) Learn in practice and strive to adapt to work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I was able to learn in a short period of time. During this time, I became familiar with the work content of the front desk and the functions of various departments of the company. It also allowed me to quickly complete the transition from student to staff.

It is said that the front desk is the window for the company’s external image. In just three months, I have gained a new understanding and understanding of this sentence. When receiving guests from the company, I must greet them with courtesy, answer and transfer phone calls in a kind manner, handle daily affairs in the office building carefully, and treat my colleagues with humility and sincerity...Everything makes me learn at work, and I am learning. progress and benefit a lot.

(2) Learn the company’s corporate culture and improve yourself. Only when I joined the Sino-Great Wall Group did I truly understand the connotation of the ten words "diligence, professionalism, confidence, vitality and innovation". I felt this culture from the dedication of leaders and colleagues. In such a good working atmosphere , I will also use these ten words as a guideline to ask myself to devote myself to work with a positive and optimistic work attitude, do my job well, discover deficiencies in the work in a timely manner, communicate with the department in a timely manner, and listen carefully Listen to the opinions of leaders and colleagues, strive to do a good job, and be a qualified and competent employee. This has always been the goal and direction of future work efforts.

(3) Expand your knowledge and constantly improve yourself. Three months of work also gave me a sense of crisis. During my work, I will receive some information and more professional calls from clients, so relying solely on the knowledge I have now and my understanding of the company is not enough. I want to work in the future. You should also constantly recharge yourself, broaden your knowledge, and reduce gaps and mistakes in your work. When I first enter the workplace, it is inevitable that I will make some small mistakes that need to be corrected by my leaders; but as a lesson from the past and a teacher from the future, these experiences have also made me mature and consider more comprehensively when dealing with various problems to prevent similar mistakes from happening. .

3. Future Plans

During this period of work, I have learned a lot and gained a lot of insights. I am very grateful to the company leaders and colleagues for their concern and help. Seeing the company I am deeply proud of the rapid development of the company. In the future work, I will work hard to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in new learning, and do a good job with a humble attitude and full enthusiasm. My own job is to give full play to my potential and contribute to the construction and development of the company! Front desk reception annual work summary 7

First of all, in terms of professional skills, under the strict teaching and supervision of the master, from the beginning of being completely unfamiliar with the job responsibilities and content to gradually understanding and becoming familiar with it, From reading the "Front Desk Service Operating Standards" to actual operations, from "behind the scenes" to "in front of the curtain", it is not only an improvement in one's own skills, but also a manifestation of responsibility for guests. Among them, all the old employees have taken the trouble to provide me with help, and I would like to thank you all from the bottom of my heart. Every time I receive a customer, every time I answer a phone call, it is a new challenge for me.

Without rich reception experience and unfamiliarity with the business, I obviously have the disadvantage of low work efficiency in actual operation, and my operation is also slightly stiff.

Secondly, what impressed me deeply was the corporate culture of xx. Various types and levels of skills and hotel culture-related knowledge training allowed me to see that an enterprise in progress is not only a company The incentive system is also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of the areas that I am very interested in. The flexible scores and points, as well as bonuses, not only bind the salary to personal performance and development potential, but also fully consider the hotel's occupancy rate. and business conditions. There is also something called "problem-solving culture", which is the ability to provide knowledge to help customers solve problems. "Golden Key" is a typical example, and it is also what I focused on during this internship. Satisfaction plus surprise, completing impossible tasks.

From another perspective, xx Hotel has deficiencies in hardware facilities. It has been more than ten years since its opening. The guest rooms are slightly narrow and the facilities are aging. Although some guest rooms have been renovated. It is decorated, but the layout is difficult to change. I believe that the only way to make up for the shortcomings of the hardware facilities is by providing better services to guests. Furthermore, through the internship at the front desk, I found that employees are highly mobile, especially employees from other places. Perhaps this is a common phenomenon in hotels, but this will inevitably cause the loss of talent and waste of resources, requiring the hotel to invest more time. and energy to continuously train new employees. Front Desk Annual Work Summary 8

The work summary is a review of the work of the past year or period of time, what has been learned, what achievements have been made, and what shortcomings have been discovered. How to write about the work of receptionist at the car 4S store? In fact, there is no so-called absolute model for work summary, but there is still a rule to follow. 192job Automotive Talent Network has compiled some tips for writing summary of receptionist work at the front desk.

1. Daily work description of front desk reception

Reception and guidance of visitors, and cooperate with the personnel department to register applicant information;

⑴ Responsible for the front desk telephone number Answer and transfer, do a good job in incoming consultation work, carefully record important matters and convey them to relevant personnel without omissions or delays;

⑵ Responsible for the reception, basic consultation and introduction of visiting customers, and strictly implement the company's reception requirements Service standards and maintain good etiquette and courtesy;

⑶ Responsible for the sanitation and arrangement of tables and chairs in the company’s front desk hall, and keeping them neat and clean;

The above job description can be based on your own To write about your work, be sure to describe your daily work content in an organized manner.

2. Harvest and experience of reception work

Learn in practice and work hard to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company’s operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I was able to learn in a short period of time. During this time, I became familiar with the work content of the front desk and the functions of various departments of the company. It also allowed me to quickly complete the transition from student to staff.

It is said that the front desk is the window for the company’s external image. In just three months, I have gained a new understanding and understanding of this sentence. When receiving guests from the company, I must greet them with courtesy, answer and transfer phone calls in a kind manner, handle daily affairs in the office building carefully and carefully, treat my colleagues with humility and sincerity, etc., every little bit makes me learn at work and learn in the process. progress and benefit a lot. Write down some of your experiences in reception work, as well as what you gained from your work.

3. Shortcomings of work

I am not careful enough in doing things, do not consider the problem comprehensively, and sometimes forget everything. At present, the company has a large turnover of personnel, and there are many and frequent people coming in and out, so some omissions have occurred.

Having the courage to admit your shortcomings can make others feel your humble personality.

4. Work plan

When writing a work summary, one of the more important items is your work plan.

Write your work plan for next month, the second half of the year, and next year.

5. Final summary

Although the work of the front desk is sometimes relatively trivial, everything big and small must be done seriously. So I will do everything with my heart. Thanks to the department leaders for their teachings and the opportunity given to me by the company. I will strengthen my study and work hard in the days to come!

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The past 20xx year was a fulfilling, busy and happy year. On the occasion of the New Year, looking back on the journey, in the almost 5 months since I came to our x hotel, as a newly hired employee, with the care and help of our front office department leaders and colleagues, I have grown from I didn't know anything about the receptionist work in the hotel, but I am now able to work independently. From being afraid to speak to being able to communicate with customers freely! I would like to sincerely thank the department leaders and colleagues who helped me, thank you! Now I will make a summary of the work in the past five months.

The front desk is the starting point for displaying the hotel's image and services. For guests, the front desk is the first step for them to contact our hotel. It is the first impression of the hotel and the facade of the hotel, which is very important. Therefore, the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests starts from welcoming guests at the front desk. A good start is half the success. With an understanding of its importance, we must do our job seriously. Therefore, I have been strictly following the hotel's regulations in the past 5 months. To sum up, it can be summarized in the following five aspects: