Traditional Culture Encyclopedia - Hotel franchise - Did you get a free upgrade?
Did you get a free upgrade?
In some cases, the hotel will take the initiative to provide guests with free room upgrade services according to factors such as their reservation, check-in history and membership level. For example, if the guest is a frequent visitor or senior member of the hotel, or the hotel has a higher-level room left, the hotel may take the initiative to provide room upgrade service for the guest to improve customer satisfaction and loyalty. However, if guests want to get a free room upgrade, they can also take the initiative to ask the hotel. This usually requires communication with the hotel front desk or customer service staff before or at check-in. When making requests, guests can politely express their wishes and explain their reasons, such as celebrating special occasions and needing a better rest environment. The hotel will consider whether to provide free room upgrade service according to the actual situation and guests' needs.
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