What is the service concept of Holiday Inn Express?

The service concept should be customer-oriented: in front of the guests, under the premise of not violating the national laws, make the guests get satisfied and surprised services; Respect the uniqueness of customers, although service is not everything, it is also doing its best; Never say "no" easily, the customer is always right, and consider the problem from the customer's standpoint; Smiling family service has better emotional input in service.