How long can I get a refund if there is a problem with the transfer system?

1. If it is transferred from Ping An Bank debit card account to another bank account, the funds have not arrived:

① If the payee information is correct: the transfer channels and methods are different, and the collection time limit is different, you can check whether the transfer time limit is exceeded. If the time limit is exceeded, the funds will not be returned. You can contact the payee's account opening branch in the background to check whether there is an account loss report. If it is personal online banking or Ping An Pocket Bank APP transfer, you can query the instruction number through the transfer record and provide the instruction number to the receiving bank to query the account receipt.

② If the payee information is filled in incorrectly: you need to contact the payee's bank to confirm whether there is a refund and the time limit for the refund, and pay attention to whether there is a refund, and then re-operate the transfer after receiving the refund.

2. If it is transferred from another bank to our debit card account, the funds haven't arrived yet: We can't know the transfer method of the transfer bank, so you can contact the transfer bank to confirm whether the transfer information is correct and the time limit for receipt. When the Bank receives the funds, as long as the debit card account status is normal and the payee information is correct, the system will automatically process and record it in real time; If the payee's information is incorrect, so that it cannot be recorded, our system will automatically return it to the transfer-out bank.

If you need to consult Ping An Bank, you can click the link below to select the online customer service icon in the upper right corner of the homepage or follow the official account of Ping An Bank WeChat (pingan_bank) for consultation.

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Reply time: 202 1-07- 19. Please refer to the latest business changes announced by Ping An Bank in official website.

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