What do you think you can learn in a hotel?

1. Professional Ability

As a supervisor, you must master certain professional knowledge and abilities. As your management position continues to improve, the importance of professional abilities will gradually increase. reduce. As a grassroots supervisor, personal professional ability will be very important. You must be able to directly guide the practical work of your subordinates and be able to act as an agent for your subordinates' practical work. The source of professional ability is nothing more than two aspects: one is from books, and the other is from practical work. In actual work, you need to learn from your supervisor, your colleagues, and your subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.

2. Management ability

For a supervisor, management ability corresponds to professional ability. When your position requires more majors, relatively speaking, it requires you to have less management capabilities. On the contrary, the higher your position, the higher the management ability requirements. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work allocation ability, etc. Management ability comes from books, but more from practice. Therefore, to improve your management ability, you need to constantly reflect on your daily work, use your head to review your work from time to time, and summarize your work.

3. Communication skills

The so-called communication refers to clearing each other’s opinions. This kind of communication includes two aspects, communication between departments and communication within the department (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole. It will inevitably have contact with other departments, so communication is essential. The purpose of communication is not about who wins or loses, but to solve problems. The starting point for solving problems is the company's interests, and departmental interests are subordinate to the company's interests. Communication within the department is also very important. As a supervisor, you need to understand and master the problems in the work of subordinates, their ideological trends, and even problems in their lives, guide, assist, and care about them. On the contrary, you should also take the initiative to report to your supervisor. Reporting is also a kind of communication.

4. Cultivate the ability of subordinates

As a supervisor, cultivating subordinates is a basic and important task. No matter how big the unit you lead is, you must remember that the unit you lead is a whole and must use the power of the team to solve problems. Many supervisors are reluctant to delegate certain tasks to their subordinates, and for good reasons. If you leave it to your subordinates, you have to explain it to them. You may not understand it when you explain it. You need to repeat it and then review it. Rather than doing this, it is faster to do it yourself. But the key issue is that if things continue like this, you will always have things to do, and your subordinates will always do things that you think they can do well. It is the important responsibility of the supervisor to let subordinates know how to do things and be able to do things, and to teach subordinates to do things. The strength of a department is not the strength of the supervisor, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, an important responsibility is to train subordinates to become lions without having to turn yourself into a lion.

5. Work judgment ability

The so-called work ability, I personally think, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, one must first have a straightforward mind, or have good moral character. This is the basis for work judgment. Only by making correct judgments about what is right and wrong in worldly affairs can we distinguish right from wrong. Secondly, for the work you are engaged in, whether it is a big or small matter, what to do, how to do it, and who should do it, as a supervisor, you should have a clear judgment, or decision. In fact, the ability to judge work is a synthesis of the above four abilities. The embodiment of supervisory ability is the embodiment of the ability to judge work.

6. Learning ability

Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be a learning subject. There are two types of learning, one is book learning and the other is practical learning, and the two should be carried out alternately.

Only if you keep learning can you make better and faster progress and keep up with the development of society. When we enter society, we must take the initiative to learn and regard learning as a habit and a normal state of life. Learning should be extensive, professional, management, business, life, leisure, all kinds of things, it is all a kind of learning. The competition between people in the future will not be about your past abilities but your current abilities. It’s about how you study now. Your current study is the basis for your future competition.

7. Professional ethics

Dante has a saying: The defects of wisdom can be made up for by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether they are employees or supervisors, professional ethics come first. This is like for a person, health, wealth, status, love, etc. are all important, but health is "1" and everything else is "0". As long as "1" (health) exists, personal meaning can Infinitely large. For working people, professional ethics is the "1". Only with the existence of good professional ethics can the above-mentioned six abilities have meaning. For the company, only a qualified talent. Professional ethics is not equivalent to the centripetal force for the company, but as an employee, as a supervisor. Regardless of whether the company is good or not, regardless of the level of the position, regardless of the salary, being responsible for one's own career is a basic quality and the foundation of personal development. "Be a monk and ring the clock for a day." As long as you are in the company, you must ring the clock for a day.