It is said that Haidilao has a good service attitude. As a service industry, how can it be recognized?

Service quality not only affects the mood of guests, but also affects the reputation of the service industry. When the service attitude of a hotel is poor, no matter how delicious the food is, I don't think there will be business, because no one wants to spend money to look at other people's faces.

As the saying goes, "the guest is God", so whether an industry can be recognized by people depends on its service quality and whether the service can be put in place, so that guests can enjoy quality service and feel comfortable unconsciously. When a guest receives a service, the attitude of the service staff greatly affects the guest's impression of the whole service, even the whole hotel, and becomes an important factor for him to evaluate the service experience.

Therefore, it is necessary for the service industry to train doormen, bellboys, receptionists, guest rooms and catering service personnel, and ask them to respect the guests when serving, put the requirements of the guests first, fully understand the mentality and needs of the guests, and leave a good service experience for the guests. So how can we make the guests feel that the service attitude is good? This emphasizes the sincere attitude when serving food and the natural smile when meeting guests. Service personnel are not allowed to work with emotion, and should regard the guests as their close friends. Smile is an important external form of expressing attitude.

At present, many hotels are emphasizing smile service, but in fact, the smile in the service of many hotel employees is just a professional smile, giving guests a fake smile, which makes people uncomfortable and lacks emotion and affinity. High-quality hotel service pays great attention to details, and the details in place can often leave a deep impression on guests and increase the probability of repeat customers. Details that cannot be ignored are also very important for the service industry. In addition, the proper attitude also requires that the hotel service language should be civilized and polite. The basic requirement is to start with the word "please" and end with the word "thank you". Such a service industry will be recognized and accepted by people.