How are hotel star ratings determined?

1. Scope

This standard specifies the principles, methods and requirements for star classification and evaluation of foreign-related tourism hotels.

This standard applies to the star classification and evaluation of foreign-related tourist hotels of various economic nature that have been open for more than one year, including hotels, hotels, resorts, etc.

Villages.

2. Quoted standards

The provisions contained in the following standards constitute provisions of this standard by being quoted in this standard. All versions shown were valid at the time of publication of this standard

. All standards are subject to revision and parties using this standard should explore the possibility of using the latest

version of the following standards.

LB/T001-1995 Public information graphic symbols for tourist hotels

3. Definitions and codes

3.1 Definition

3.1.1 Star rating

Stars are used to indicate the level and category of foreign-related tourist hotels.

3.1.2 Tourist hotel

A hotel that can receive tourists, business guests, vacation guests and various conferences.

3.2 Codename

The star rating is represented by a five-pointed star, one five-pointed star represents one star, two five-pointed stars represent two-star, and three five-pointed stars

means three stars, four five-pointed stars means four stars, and five five-pointed stars means five stars.

4. Classification and basis of star rating

4.1 Foreign-related tourist hotels are divided into five star categories, namely one-star, two-star, three-star, four-star, Five stars. The higher the star rating

the higher the grade of the hotel. The markings of this standard shall be implemented in accordance with the relevant marking standards.

4.2 The star rating is based on the hotel’s construction, decoration, facilities and equipment, management and service level. The specific assessment method

is based on the facilities and equipment assessment issued by the National Tourism Administration. Five standards including standards, facilities and equipment maintenance assessment standards, cleanliness assessment standards, service quality assessment standards, and guest opinion assessment standards are implemented.

5. Safety, health, environment and construction requirements

The construction, ancillary facilities and operation management of foreign-related tourist hotels should comply with the current standards for fire protection, safety, health and environmental protection

Relevant national regulations and standards.

6. Star rating conditions

6.1 One-star rating

6.1.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel.

6.1.2 The graphics of public accommodation in the hotel comply with LB/T001.

6.1.3 According to the local climate, there are heating and cooling equipment, and each area is well ventilated.

6.1.4 Front Office

a. There is a front office and a main service desk;

b. The main service desk has Chinese and English signs and is open 18 hours a day Personnel are on duty to provide reception, inquiry and checkout services;

c. Provide message service;

d. Provide foreign currency exchange services regularly;

e. The main service desk provides promotional materials for hotel services, hotel price lists, city transportation maps, and various transportation timetables;

f. Valuable items storage services are available;

g. Yes. Luggage trolleys for guest use and luggage service provided when necessary. There is a small luggage storage service;

h. There is a duty manager who can receive guests 16 hours a day;

i. There is a resting place for guests;

j. Can speak English Provide services. Various instructions and service texts must be expressed in both Chinese and English at least.

6.1.5 Guest Rooms

a. There are at least 29 rooms (sets) available for rent;

b. Well-decorated, with cushioned beds, Tables, chairs, bedside tables and other supporting furniture;

c. At least 75 guest rooms have bathrooms equipped with toilet bowls, basins, showers or bathtubs, and shower curtains.

In the guest rooms

There are separate male and female toilets on floors without toilets. The hotel has separate male and female bathrooms for guests.

There are private bathrooms with shower curtains. Take effective anti-slip measures. Cold water is supplied 24 hours and hot water is supplied 16 hours;

d. There are blackout curtains;

e. The guest rooms are equipped with hotel service guide, price list, and accommodation regulations;

f. Guest rooms and bathrooms are fully tidied once a day, and bed sheets and pillowcases are changed every other day;

g. Hot and cold drinking water is provided at 16 hours.

6.1.6 Restaurant

a. The total number of seats is suitable for the guest reception capacity;

b. There is a Chinese restaurant;

c. Restaurant supervisors and foremen can serve in English.

6.1.7 Kitchen

a. The location is reasonable;

b. The wall tiles should be no lower than 2m, and the floor should be covered with non-slip materials;

c. The cold dish room and pastry room are independently separated and have sufficient air-conditioning equipment. There are air disinfection facilities in the cold vegetable room;

d. The rough processing room is isolated from the operation room, and the temperature in the operation room is suitable;

e. There is sufficient cold storage;

f. The location of the dishwashing room is reasonable;

g. There are special facilities for placing temporary garbage and keeping them closed;

h. There is sound insulation between the kitchen and the dining room. Spring doors with separate entrances and exits for heat insulation and odor insulation;

i. Take effective measures to disinfect mosquitoes, flies, cockroaches and other pests.

6.1.8 Public *** area

a. There are public telephones that can make direct international and domestic calls, and are equipped with local telephone directories;

b. There are separate public bathrooms for men and women;

c. There are emergency lighting.

6.2 Two-star rating

6.2.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel.

6.2.2 The graphics of public accommodation in the hotel comply with LB/T001.

6.2.3 According to the local climate, there are heating and cooling equipment, and each area is well ventilated. 6.2.4 Front Office

a. There is a front office and main service desk that are suitable for the scale and star rating of the hotel;

b. The main service desk has Chinese and English signs and is available 24 hours a day There are staff on duty to provide reception, inquiry and checkout services;

c. Provide message services;

d. Provide foreign currency exchange services regularly;

e. The main service desk provides promotional materials for hotel services, hotel price lists, city transportation maps, introductions to the city's tourist attractions, various transportation timetables, and newspapers and periodicals suitable for guests;

f. Can accept domestic room and restaurant reservations;

g. There is a safe for valuables that guests can open by themselves;

h. There is a safe for guests to use Luggage trolleys and luggage service if necessary. There is a small luggage storage service;

i. There is a duty manager who can receive guests 16 hours a day;

j. There is a resting place for guests;

k. Ability to speak English Provide services. Various instructions and services should be expressed in at least Chinese and English simultaneously;

l. The switchboard operator can provide telephone services to guests in English.

6.2.5 Guest Rooms

a. There are at least 29 rooms (sets) available for rent;

b. Well-decorated, with cushioned beds, Tables, chairs, bedside tables and other supporting furniture, with sufficient lighting;

c. There is a bathroom equipped with a toilet bowl, basin, dressing mirror, shower or bathtub, and a shower curtain. Take effective

anti-slip measures. Cold water is supplied 24 hours a day, and hot water is supplied 18 hours a day;

d. There is a telephone, and domestic and international long-distance calls can be made through the switchboard. There are instructions for use next to the telephone;

e. There is a color TV;

f. There are anti-noise and sound insulation measures;

g. There are blackout curtains ;

h. There are stationery items suitable for the hotel's star rating.

There are hotel service guides, price lists, accommodation regulations, city traffic maps and tourist attraction introductions;

i. Guest rooms and bathrooms are fully tidied once a day, and bed sheets and bed sheets are changed daily. Pillowcase; j.Hot and cold drinking water is provided 24h.

k. Provide general laundry services;

l. Provide meal delivery services upon guest request.

6.2.6 Restaurants and Bars

a. The total number of seats is compatible with the guest room reception capacity;

b. There is a Chinese restaurant that can provide Chinese food. Guests must order no earlier than 20:00 after dinner;

c. There is a coffee shop (simple Western restaurant) that can provide Western breakfast. The opening hours of the coffee shop (or a restaurant) should not be less than

less than 12 hours and have clear opening hours;

d. Have facilities that can provide bar service;

e. Restaurant supervisors and foremen can serve in English.

6.1.7 Kitchen

a. Reasonable location;