What should I do to enter an OTA order at the hotel front desk? What are the precautions?

OTA generally refers to booking customer orders on online travel platforms. Don't worry too much. The front desk work is very simple. If you do the following, you will basically not make big mistakes: receive 1 guests in time. No matter who the other party is, remember to be polite, basically do not quarrel or complain about two guests, and enter the identity information of the guests who will check in immediately into the hotel management system. 3 reservation entry. This is more troublesome, because many hotels will enter multiple online travel platforms (such as Ctrip, Meituan, Yilong, Zhu Fei, Dianping, etc.), and will ask the front desk to pay attention to the reservation information of these platforms immediately, and then manually enter the information of the reserved guests into the hotel management system, so be sure to read the reservation information and comments clearly and make no mistakes. If your hotel has many OTA orders, and you are worried about the mistake of manually entering OTA, I suggest you download a small software robot for Bo Wei. This software robot can replace this simple and repetitive manual entry work, and accurately enter the guest reservation of OTA platform into the hotel management system without worrying about manual typing mistakes. This software robot can run automatically according to your configuration. At present, our hotel is purchasing Bo Wei software robots to synchronize OTA orders to the hotel management system, so we don't have to worry about mistaking or omitting guest information.