What measures should the hotel take to ensure the right to be respected if it meets ethnic minority customers and religious guests?

In case of ethnic minority customers and religious guests, the hotel will take measures to protect the right to be respected:

1, welcome politely. Welcome the guests when they arrive, answer their questions and say goodbye when they leave. When welcoming guests or communicating with guests, smile, be sincere and polite, and use honorifics and gestures appropriately.

2. The host is at your convenience. Try to meet the requirements of guests who need special care, especially those with different religious beliefs and ethnic customs. Actively, enthusiastically and orderly receive guests' reservations. Fill in the check-in and dining procedures accurately and carefully to meet the requirements of the guests. Knock on the door before providing services such as cleaning the room, and get permission from the guests before entering. If there is a "Do Not Disturb" sign at the door of the room, you are not allowed to enter at will.

3. Respect privacy. Can't reveal any information about the guests; Don't touch or rummage through the guest's belongings; Without permission, you are not allowed to use the telephone, elevator, toilet and other facilities dedicated to guests.

Article 6 of the General Provisions of the Tourism Law stipulates that "tourism operators should operate in good faith, compete fairly, assume social responsibilities, and provide tourists with safe, healthy, hygienic and convenient tourism services". However, the rights granted to tourists in Articles 9, 10, 11 and 12 of Chapter II, such as the right to choose independently, the right to refuse compulsory transactions, the right to know, the right to require the performance of contracts as agreed, the right to respect personal dignity, national customs and religious beliefs, the right to rescue and protect personal and property safety, the right to claim compensation for infringement, and the right to enjoy convenience and preferential treatment for the disabled, the elderly and minors, can be considered indirectly.