What is the intelligence of the hotel?

According to the development trend of hotels at home and abroad, the future development trend of China hotels can be summarized as ten "changes". That is, networking, theme, affection, humanization, fashion, economy, simplification, refinement, green and intelligence.

1, network

Hotels pay more attention to the role of network, and the development of hotels should keep up with the development of network, which is one of the core elements of hotel management. The networking of hotels is manifested in the following aspects:

First, hotels attract tourists. With the popularity of the Internet, more and more tourists book hotels through the Internet.

The second is hotel management. Networks are divided into local area networks and wide area networks. The hotel's internal network can help hotel managers to fully grasp the hotel's operation and management.

The daily income and expenditure of the hotel can be reflected in the hotel management network in time, so that managers can know the overall situation of the hotel for the first time and make adjustments according to the situation to ensure the good operation of the hotel and the protection of interests.

Third, the customer database. There are not only files of guest history, but also rich service materials and information. Information about millions of customers. Not only the preferences of the guests, but also the nationality, occupation, age and other related information of the guests, so that guests can get personalized services tailored for them when they stay in the hotel.

The comprehensive implementation and promotion of networking is a global measure for hotels to adapt to the progress of human science and technology in the new century, so it is also the top priority of star-rated hotels' strategic consideration.

2. Themization

Most theme hotels in China are transformed from star-rated hotels, and successfully managed theme hotels are also star-rated, which shows that hotels with distinctive themes are a major trend in the development of star-rated hotels in the future, and smart hotels will definitely be the first among many hotels in the future.

Step 3 love

If the hotel wants to give guests a sense of intimacy, it should not set "boundaries" and "forbidden zones" for the service language. All languages that do not violate the principles of civilization should allow employees to play freely.

Step 4 educate

The hotel fully considers the needs of customers and provides the most humanized service.

5. Fashion

In a well-off society, life is becoming more and more fashionable, and hotels have followed suit. According to the economic development and tourists in the area where the hotel is located, it is either highly fashionable or fashionable in decoration. Fashion, in a word, is the integration of modern artistic elements in hotel design. Generally speaking, the avant-garde concept of design is highlighted from the aspects of color, line, material, light and decoration.

Fashion hotels are popular with young people, and the hotel's fashion caters to human aesthetic concepts.

Step 6 save

Economical does not mean that star-rated hotels should be like budget hotels, but a management concept and an operation mode that adapts to the increasingly fierce competition. Hotels should start with manpower and resources to reduce hotel operating costs.

Step 7 simplify

Simplicity means erasing flashy and jewels from the hotel hardware, removing red tape and overlapping bedsteads from the software, and returning the hotel to its beautiful style and elegant temperament. Just like people, the little rich love to show off, and the big rich don't make public. Simple, relaxed, private and affordable are the pursuit of the artistic conception of life by the vast majority of middle class. The simplicity of the hotel can make the guests staying in the hotel more chic.

8. Refining

The formation of any famous brand is the result of careful management and Excellence in every detail. No matter what you do, you should pay attention to small things, pay attention to details, do small things thoroughly, and achieve "details see the essence." Details determine success or failure, and hotels are no exception.

9. Apple with green skin

Greening is the inevitable trend of hotel development, especially now the environmental crisis is getting more and more serious, and human beings are facing a series of problems, such as ecological problems, energy problems and population problems, which affect the current quality of life and long-term sustainable development of human beings. The greening of hotels is more important. Moreover, as an enterprise, hotels have a moral mission.

Green includes green hotel management, green hotel management, green hotel guest consumption, green hotel project and so on. Specifically, hotels should try their best to reduce material and energy consumption and environmental pollution. Start with every detail.

10, intelligent

The development of hotels will gradually become intelligent. There are many smart hotels on the market at present. One-stop service provider of smart hotels, led by portable technology, is committed to the transformation of traditional hotels, making them more intelligent and bringing users a brand-new stay experience.