Hotel Spoken English 900: Service and Dinner Service

Here is your steak, salad and red wine, sir. Please enjoy. Here is your steak, salad and red wine, sir. Please enjoy yourself. W: Excuse me, may I take your plate? Excuse me, may I clear up the dishes? G: Sure, go ahead. All right, go ahead. W: May I show you the dessert menu? Would you like to see the dessert menu? G: ok. All right. W: Here you are. Take a look. G: I'd like a chocolate pudding. I want a chocolate pudding. W: Your chocolate pudding, sir. Shall I bring your coffee now or later? Here is your chocolate pudding, sir. Shall I serve you coffee now or later? G: later, thank you. Come later. G: May I have the bill, please? Please give me coffee. May I have the bill, please? Please give me coffee. W: Certainly, sir. (After a while) Here is your coffee. Is everything all right? Yes, sir. (After a while) Here is your coffee. Are you satisfied with everything? G: Fine, thanks. Fine, thank you.

Common sentence patterns treasure chest

1. Service term 1) This is very popular. Please care for others. The dish is very hot. Please be careful. May I move this plate to one side? May I move the plate aside? May I serve you now? May I serve now? 4) This kind of food is best eaten while it is hot. This food is eaten while it is hot. 5) Would you like rice/coffee/… now or later? Shall I serve you rice/coffee? , or later? 6) China people's practice is to serve food first and then serve soup; If you like, we will serve you soup first. According to China's way, the dishes are served first and then the soup is served; If you like, we can serve soup first. Shall I serve now or after your meal? Shall I serve you now or after your meal? Would you like some dessert? Would you like some sweets? 9) Would you like any appetizers with drinks? Would you like an appetizer to go with your wine? This is our hot towel. This is your hot towel. Your meal will be ready soon. Your order will be ready soon. Would you like an aperitif with your meal? Would you like some table wine? Shall I bring some garlic and ginger? Can I buy some ginger and garlic? Can I exchange this plate for a smaller one? Can I transfer this to a small plate? May I have another spoon/glass/bowl? Can I have an extra spoon/cup/bowl? Really? May I have some toothpicks? Can I have some toothpicks? 17) How was the meal? /Is everything all right? /Is everything to your satisfaction? Do you like your meal? May I take your plate? May I take this plate? May I clear the table for you? May I clear the table for you? 20) Anything else? Do you want anything else? 2 1) I'm afraid we don't accept traveler's checks. I'm afraid we don't accept tips. It's against our rules. Thank you anyway. I'm afraid we can't accept tips. It's against the rules. Thank you anyway. 23) One bill or separate bills? Should I pay together or separately? 24) Can I change a dish? Can I change dishes? 25) Can I cancel? Can I cancel it?

2. Complaint and Handling 1) How long do I have to wait until my xx? How long will it take to get to xx? 2) I ordered a spaghetti, but I got a macaroni! I ordered spaghetti and it turned out to be macaroni. T order this fish. I didn't order this fish. 4) It takes too long. We've waited too long. My meal hasn't come yet. Why did it take so long? My food hasn't come yet. Why wait so long? 6) The meat is too tough. This meat is too hard. The chicken is overcooked. It is as tough as leather. This chicken is so hard that it shakes like leather. This glass/bowl/plate is cracked. This cup/bowl/plate is cracked. I'm terribly sorry. Is there anything I can do? I'm really sorry. Is there anything I can do? 10) I seem to have served the wrong dish. I seem to have served the wrong dish. Ll get you another one. I'll get you the last one. 12) is very comprehensive. /That's free. It's free. 13) is free. No charge. Please accept our apologies.