Traditional Culture Encyclopedia - Hotel franchise - Conference service standards and processes

Conference service standards and processes

The conference service standards and processes are as follows:

Conference service standards:

1. The conference tables and chairs should be placed neatly and in a straight line. The cover cup should be placed on the coaster, at the upper right of the seat, with the cup handle facing the right, and the placement position should be in a straight line. There is one ashtray for three people, and it is placed in a straight line with the cup.

2. Half an hour before the meeting starts, prepare enough boiled water, debug the stereo, turn on the lighting and adjust the air conditioning temperature (flexible control).

3, check whether the table shape meets the requirements, the table should be clean and tidy, all kinds of appliances are clean and complete, and the placement meets the standards.

4, according to the requirements of the guests, put the signs in a specific location.

5. The waiter waited at the door in high spirits 3 minutes before the meeting. The VIP meeting arrived at the post one hour before the meeting and greeted at the door in high spirits.

6. Water sign guidance and welcome service.

7. When the guests come to the conference room, the attendant should say hello to the guests politely and enthusiastically: "Hello, please come in!" " , and gestured to invite guests to enter the meeting room and take their seats.

conference service process includes pre-conference service preparation, during-conference service, after-conference service and reception of major conferences.

the importance of conference services

first, it can help the conference to run smoothly

the conference contains many levels, among which there will be many levels that can help the conference to run smoothly. Therefore, if the conference can be done well, it can be carried out successfully, which is very crucial for the conference, so the necessity of the conference can be reflected in this place. If it is not done well, it will be difficult for the conference to run smoothly.

Second, it can improve the overall quality and level of the conference.

If a conference does a good job, the overall level of the conference will be improved. Since all the people who present the conference are technical professionals, they can consider the characteristics of the conference and the needs of customers, and then make the conference more technical and professional, so the overall level of the conference will be improved.