How to compensate for the loss of the 7-day room card?

Compensation for loss is based on the cost of the room card, which is generally RMB 50.

The compensation for this matter can be negotiated with the hotel. If the negotiation fails, it can be settled through litigation in the local grassroots people's court. Because the recharge portion of the room card has not been consumed, it is not considered a loss. Compensation refers to compensation for loss, damage or injury; compensation or compensation to the injured party.

Extended information:

Mr. Zhang asked for help from the Xuejia Branch of the New Taipei District Consumers Association, saying that when he checked into the Xuejiayi chain hotel in New Taipei District, he lost his room card. The merchant demanded compensation of 100 yuan on the grounds that "the amount of compensation has been clearly stated in the guest instructions." Mr. Zhang thinks the price is too high and really unreasonable.

People from the Consumers Association believe that consumers who lose their hotel room cards due to negligence should bear corresponding liability for compensation, but the compensation price cannot be unilaterally determined by the hotel. The compensation price is higher than the market price standard. is unreasonable and its content is invalid.

Hotel operators use their advantages in providing services and consumers’ reliance on their services to unilaterally require consumers to pay high prices through store notices, damage compensation forms, service guides, guest instructions, etc. The amount of compensation is several times or even more than the market price, which violates the principles of fairness and equal compensation.

The undue economic benefits obtained as a result increase the burden on consumers and are overbearing clauses in which liquidated damages or damages exceed the legal amount or a reasonable amount.

After on-site mediation by the Consumers Association, the merchant finally charged a 50 yuan fee for the lost room card. The New Taipei Consumers Association reminds consumers to safeguard their rights promptly when encountering "overlord clauses".

People's Daily Online-Changzhou man lost his room card when checking into a hotel and was compensated for 100 yuan