Traditional Culture Encyclopedia - Hotel franchise - What are the image characteristics of a qualified hotel public relations practitioner?
What are the image characteristics of a qualified hotel public relations practitioner?
Man is the creator of social wealth and the most active factor in production and business activities. All the management of the hotel is carried out around economic benefits and business activities. In the production process, employees' labor and quality service are the main body of hotel interest creation. Therefore, hotel personnel training must always adhere to the principle of "people-oriented, employees first", take the construction of staff as the focus of all hotel work, and select outstanding talents from employees as the quasi-echelon of management team, so that hotel management cadres can communicate more harmoniously and "metabolize" in an orderly manner today, which is conducive to personnel training, alternating old and new, and giving full play to the initiative, enthusiasm and creativity of employees. In this way, the human resources developed by enterprises can be continuously enriched and full of vitality, and the public visibility and influence will be significantly improved, which is conducive to the long-term and stable development of hotels.
Hotel image is gradually established in the process of production and operation through the management of all aspects of the hotel during its development. It is conceivable that a hotel without an image in the public mind cannot survive, and the image of the hotel is realized through the correct management of employees. The selection and training of hotel talents is an important management work to adjust the internal relations of hotels. Through on-the-job training, study abroad, practical assessment, job rotation and training, establishment of performance files of business backbones, quality testing, etc., comprehensive training of business backbones is carried out in a focused, planned and hierarchical manner, so as to continuously improve management ability, improve business level and develop good professional ethics, and reserve sufficient human resources for the long-term and stable development of hotels.
In a word, the hotel needs luxurious and comfortable hardware facilities and software management. The education and training of employees and the sublimation of employees' spiritual thoughts can be the fundamental guarantee of hotel development and longevity, the link and bridge to communicate with the public, and the embodiment of hotel corporate culture groups.
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