Looking for some hotel knowledge questions.

1. Multiple-choice questions (each question is 1 point, ***5 points)

1. Usually, a comprehensive housekeeping department should include at least departments.

A. Front office and housekeeping department B. Front office and laundry department

C. Housekeeping department and laundry department D. Housekeeping department and engineering department

2. The “cut-off date” that is expected to be specified for group booking customers such as travel agencies.

A. Deadline for room reservation reservation B. Deadline for room reservation reservation

C. Latest date for travelers to check out D. Latest date for settlement of food, food, etc.

3. Temporary reservations are also called "pre-bookings". Usually hotels reserve rooms for such guests.

A. 6:00 pm on the day of reservation B. 12:00 pm on the next day of reservation

C. 4:00 pm on the next day D. 6:00 pm on the scheduled arrival day 00

4. To protect the interests of the hotel and guests, accommodation will be refused.

A. Those who do not pay a deposit when making a reservation B. Those who do not hold an ID card or passport

C. Those who repeatedly make requests to the hotel D. Those who refuse to pay the deposit without making a reservation

5. When decorating the bedroom, you should consider colors, patterns, wall decorations, curtains, furniture and other aspects.

A. Room flexibility B. Construction cost

C. Employee workload D. Flooring materials

2. True or false question (judge true or false, and briefly Explain the reason. Each question is worth 3 points, ***15 points)

1. Under any circumstances, including when employees go out to perform tasks, the keys may not be released without the approval of the housekeeping manager.

2. The "dry powder cleaning method" is suitable for carpets of any degree of dirt. Its characteristics are that it will not make the carpet overly wet and will not shrink. Therefore, it is a commonly used carpet washing method in hotels.

3. The guest made a reservation over the phone, and the hotel agreed to accept it, but did not send a confirmation letter. When the guest arrived, no room was available. This situation should be regarded as an accurate reservation, so the hotel should bear the liability for breach of contract. .

4. In the interests of the hotel, regardless of the room occupancy, if the credit of the travel agency and other booking units is very low, the reservations made by them should be rejected.

5. The type and quantity of comprehensive service facilities in a hotel are generally determined by the number of guest rooms.

3. Noun explanation (each question is 3 points, ***9 points)

1.F.I.T

2.Mail Rack

4. Short answer questions (8 points each, maximum 16 points)

1. What is the connotation of "service first"?

2. Briefly describe the precautions and maintenance methods when purchasing mattresses.

5. Essay questions (15 points)

Describe the purpose, categories and methods of hotel employee performance evaluation

6. Calculation questions (40 points)

In 1997, Jinjiang Hotel's guest occupancy rate and double occupancy rate both reached the predetermined targets, and the guest room rental income was 50,756,922 yuan. This year ***, we received 170,320 guests of all types, including 53,569 short-term individual guests; 60,503 group guests; and 56,248 long-term guests. The double-occupancy rates of guest rooms for the above types of guests are 20%, 92% and 2% respectively. Please complete the data in the table and test the economic benefits of the housekeeping department in that year based on the ideal average room price.