Annual work summary, a hotel security, share 5 articles.

Day after day, year after year, in the past year, I worked hard, I had many unforgettable experiences and overcame many difficulties. Smart people in the workplace know that it is self-evident that it is important to make a summary of hotel security work once a year. If you want a raise and promotion, it is particularly necessary to fully develop yourself through annual summary. Is there a good way to conduct an annual review of hotel security? The following is the column "Annual Work Summary, A Hotel Security" that I collected for you. I hope it will be helpful to your study.

Annual work summary of hotel security (1) Review the past year. With the concern of hotel leaders and the cooperation of various departments, our department has done some work in strengthening hotel safety management, perfecting category system, carrying out safety patrol inspection, building service brand and organizing learning. The following is a summary of my annual work as a hotel security guard.

First, further improve and perfect the security system.

1, organize the implementation

Since 10 took over the security department on June 5438+00, according to the needs of hotel security and fire protection, a fire prevention committee was established. Now that personnel have changed, the fire prevention Committee has been readjusted. The general manager is the director of the Fire Prevention Committee, the deputy general manager is the deputy director, and the managers of all departments are members. According to the principle of who is in charge and who is responsible, a three-level safety management target responsibility book has been implemented.

2. System implementation

In order to ensure the safety of the hotel, we have established a set of safety system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. To this end, we have established a fire alarm and fire disposal plan, post responsibility system for key posts, post responsibility system for gate posts, post responsibility system for patrol posts, post responsibility system for parking lots, emergency support procedures, and key post files for fire control.

3, publicity and education implementation

In order to make fire safety work deeply rooted in people's hearts and enhance employees' awareness of fire safety, we have conducted fire safety publicity, education and training for employees in a planned and multi-form manner. Since the beginning of this year, our department has trained employees how to use fire extinguishers 150 times, participated in the fire safety knowledge test 170 times, watched the fire safety video materials 140 times, and distributed fire safety knowledge to all departments. Make employees understand the basic measures and methods of fire prevention, and improve the vigilance of fire prevention.

Second, the implementation of security checks to ensure hotel safety.

In order to implement the fire safety work, we carry out the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday, Wednesday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy task of the restaurant decoration construction site on the second floor, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor at the scene, and at the same time implemented the hot work approval system, so that we did not do hot work without approval and without operation certificate, and really implemented the safety work.

Since taking over, we have carried out more than 200 safety patrol inspections and organized four major safety inspections every two months. During the safety inspections, we found 13 unsafe factors:

Example: the fire extinguisher is out of date, the kitchen operation room is not equipped with a fire blanket, and the fire hydrant lacks accessories. In view of the problems found, we have issued a rectification notice and ordered it to rectify within a time limit. Except for some fire extinguishers, all the others have been rectified.

At the same time, the guest information registration system stipulated by the public security bureau and the police station shall be implemented, so as to register carefully and upload it in time.

Annual Work Summary of Hotel Security Staff (Part II) In 20xx years, with the strong support and care of hotel leaders at all levels, with the cooperation of other departments and the efforts of all staff, the security department successfully completed all security work of the hotel. As well as the daily work and some temporary tasks undertaken by the department, the work of the department has also achieved certain results. Generally speaking, the security sector has gradually moved towards regularization, and the development trend is good. However, there are still some shortcomings in its work. We will summarize the work in the past year, foster strengths and avoid weaknesses, and lay a solid foundation for the work in the coming year.

1. Public safety

Hotel safety is the most basic guarantee of hotel management, which is closely related to the development of the hotel. In daily work, the security department always insists on patrol inspection according to the hotel system, and checks the important facilities and key areas of the hotel every day to ensure safety and no accidents. In order to ensure the safety of the hotel, the department has formulated a series of work plans and safety emergency plans, which have played a very good role in the hotel safety work. Our department has a clear responsibility to employees, so that each team member can tighten the string of "safety" ideologically, determine the key areas of safety work, and under the guidance of Dong Lei Branch, start from each link, carefully check, find and eliminate potential safety hazards in time, and nip in the bud. Our hotel is located in a prime location and is a well-known enterprise. Coupled with all kinds of catering, accommodation and entertainment, there is a large flow of people every day and there are more hotel guests. On the one hand, from the internal training, in line with the principle that the guests are right for whatever reason, and then carefully ask about the situation to try to satisfy the guests. On the other hand, we keep close contact with the sub-bureau and respond to emergencies at any time. We tried our best to persuade the troublemakers to leave. If you really can't, hand them over to the public security organs to avoid personal injury. In the whole year, we cooperated with the public security organs to arrest 5 suspects and rescue 2 MLM organization controllers.

In maintaining hotel order, the department started by parking at the door. By studying on Mondays, Wednesdays and Fridays, watching teaching CDs, and hiring traffic police to conduct vehicle command training on Tuesdays and Thursdays, the staff's duty movements are standardized, the parking and access of vehicles in front of the door are effectively guaranteed, and a good external environment is created for the hotel's operation. Then, increase internal patrol, and timely check, track and clean up idle personnel and suspicious personnel. At the same time, monitoring equipment was installed in key parts, which greatly improved the internal security environment. This has greatly improved the public order of the hotel. Through the joint efforts of all staff, the hotel has no accidents and no public security criminal cases, which ensures the normal operation of the hotel.

2. Fire safety

Safety responsibility is more important than Mount Tai, and fire control has always been the focus of hotel work. In order to do a good job in fire control and escort the safe operation. In line with the idea of putting prevention first, we implement the responsibility system for fire safety, and make sure that the department manager is the first responsible person for department safety. Organize a fire inspection once a month to eliminate fire hazards in time. A detailed maintenance plan was made, and various fire-fighting facilities were inspected, maintained and maintained. In March this year, the fire-fighting equipment of the whole museum was inspected and pressurized, and the fire-fighting emergency facilities of the hotel were replaced and supplemented in time from June to September to ensure the normal operation of all the equipment. After the East District was transformed into a VIP building, the hotel attached great importance to fire safety and newly equipped the fire protection facilities of the VIP building. This year 10, the fire control acceptance was carried out and passed. In view of the present situation of the hotel, we have worked out a detailed and feasible fire fighting plan and evacuation emergency plan, and actively contacted the Lin Wei Fire Brigade. In June, we had a fire drill in the library. Throughout the year, * * * organized six fire safety trainings and four fire drills, with more than 300 trainees. One day in mid-June this year165438+1October, Rowley, an employee of the entertainment department, was engaged in health care work when he suddenly smelled a burning smell, which gradually became stronger. Because I have been trained at ordinary times, I will report any problems with my instinctive reaction in time. The security department of the engineering department immediately cooperated with the inspection of the private room, and finally found the burning point between the ceiling and the floor interlayer, which was originally caused by the aging grounding of the wire. Found the dangerous source, eliminated the hidden danger in time, and let a disaster disappear in the bud. Due to a lot of meticulous prevention and control work, the hotel fire safety situation is good this year, and no fire safety accidents have occurred.

Annual work summary, a hotel security (part III), the new year is coming. To sum up, by 20xx, our department will strive to achieve the overall management goal of "promoting quality by service, creating brand by quality and seeking development by brand" around the hotel's annual work and combining with our actual situation. Do a good job in public security and fire safety, strengthen the safety training of hotel employees, actively coordinate the work of various departments, work hard and innovate. Our department has always taken "prevention first, combining prevention with elimination" as the guiding principle, adhered to the image of prevention and treatment by groups, stood in line, and strengthened internal management. Through the efforts of all staff, unity and cooperation, hard work, the hotel's security work has been successfully completed.

Generally speaking, our work in the past year has many good aspects and many shortcomings. In order to foster strengths and avoid weaknesses in future work and lay a good foundation for next year's work, the work this year is summarized as follows:

First, the assessment indicators have been fully completed.

In 20xx, under the guidance of hotel leaders at all levels and with the joint efforts of all staff, our security department successfully completed the security task for the whole year. The integrity rate of fire control facilities and equipment reached xx% in the whole year. Conduct fire safety training for employees in all departments of the hotel.

Second, the safety work

Safety work is the foundation of enterprise survival. Under the guidance of Yang Zong, the general manager of the hotel, our department adheres to the policy of "safety first, prevention first" and earnestly and solidly completes various safety precautions.

1, public security

Safety is the most basic guarantee of hotel management, which is closely related to the development of the hotel. Yang Zong, general manager of the hotel, attaches great importance to safety work and emphasizes the need to strengthen safety management. In daily work, the security department always insists on patrol inspection according to the hotel system, and checks the important facilities and key areas of the hotel every day to ensure safety and no accidents. Under the guidance of hotel leaders, check carefully, discover and eliminate potential safety hazards in time, and nip in the bud.

In maintaining the order of the hotel, the department first starts with vehicle parking. Organize team training and learning to improve the professional level of employees; Conduct military training and vehicle command training every Friday, standardize employees' duty movements, effectively ensure that vehicles are parked in place, enter and leave in an orderly manner, and create a good external environment for hotel operations. Strengthen internal monitoring patrol, track and clean up idle suspicious personnel in time, and install monitoring equipment in key parts at the same time, which greatly improves the internal security environment. This has greatly improved the public order of the hotel. And adhere to the "customer is the object of service" as the purpose, patiently and meticulously do a good job.

10, the authorities required the tourism industry to implement a visit registration system and require tourists to register. In the case of serious shortage of manpower, the headquarters adjusted the shifts in time, integrated three shifts into two shifts, and arranged special personnel to register in the elevator hall of the lobby to successfully complete the task.

2, fire safety

Safety responsibility is more important than Mount Tai, and fire control work has always been the focus of hotel safety work. Based on the idea of putting prevention first, the fire safety responsibility system is implemented, and the department manager is determined as the first person responsible for department safety. Organize a fire inspection once a month to eliminate fire hazards in time. Joint fire protection maintenance company inspects, maintains and maintains various fire protection facilities. This year 10, the fire brigade inspected the fire-fighting equipment of the whole hotel. During this inspection, the fire brigade put forward rectification opinions on some fire-fighting facilities in the hotel. After receiving the rectification opinions, the department immediately rectified the problems raised in the opinions and reformed the fire-fighting facilities involved as required.

At the same time, the department took this fire safety inspection as an opportunity to learn lessons and experience, and regularly organized personnel to inspect, repair and maintain the fire facilities and equipment, so as to keep the fire facilities and equipment in good condition for a long time, ensure that they are not stuck at critical moments, and ensure the safety of hotel personnel's lives and property. In xx, we started to do it according to the requirements of the "four capabilities" construction of fire safety, and all of them were put in place to ensure the normal operation of all equipment. Xx menstrual area fire brigade, city fire brigade inspection, and obtain the certificate. At this stage, the production of acrylic fire signs is being implemented.

In xx, our hotel conducted actual fire drills, and organized six fire safety trainings in the hotel throughout the year, with more than 700 trainees. At the same time, the department requires to check the fire-fighting equipment in the hotel at least twice a day, and the equipment that has not been used for a long time will be put into trial operation once a month. Find problems and solve them in time, ensure that all equipment and facilities are in the best running state at all times, and strengthen the maintenance of fire control facilities and equipment. Patrol and inspect the key parts of the hotel frequently. Adhere to the safety inspection of restaurants and kitchens. Deal with the fire accident in garbage house in time, handle the accident in the bud, handle the hidden dangers found in time, and report those that cannot be handled truthfully.

Third, do a good job in training and improve the quality of players.

1. In order to build a high-quality security team and retain outstanding talents for the department, the training for all employees has been strengthened. Weekly departmental study gives employees a sense of belonging and identity, and lets employees know how to serve customers; The weekly military training has changed the players and established a new image. The quality and professional skills of employees have been improved to a certain extent. Through the training of employees, the service consciousness, etiquette and courtesy, and public security and fire control knowledge of all employees have been enhanced. Post operation is further standardized. In view of the irregular operation of individual personnel in commanding vehicles, saluting and other services, the standards were unified and the idea of serving customers was obviously strengthened. During the inspection of the parking lot, the security guards repeatedly found that the windows were not closed, the doors were not locked, and valuables such as gold bars, tobacco and alcohol were stored in the car. When you find your wallet in the parking lot, give it to the assistant manager in the lobby in time! Fully embodies the good professionalism of our employees! Has been well received by hotel customers!

Fourth, daily work

As a functional department of the hotel, we also undertake some daily work of the hotel. Due to the characteristics of security work, security is the first contact point between hotels and guests, and security must have high-quality service concept and effective hospitality methods. Starting from the principle of service first, individuals can solve their needs immediately and need other departments to take the initiative to contact them to prevent guests from running more. Feedback the guests' opinions to the hotel leaders in time. Over the past year, while performing its duties, the security department has been praised by guests many times for opening doors, opening umbrellas and helping the elderly and taking care of the young.

In order to strengthen teamwork, the department arranges personnel to cooperate with the Human Resources Department to conduct fire fighting training and military training for each new employee and intern. There are many male employees in the security department, and all security personnel can focus on the overall situation of the hotel and carry forward the spirit of not being afraid of hardship and fatigue. When there is a team, you can help the bellman move the luggage, the finance department adjusts the warehouse, and the food and beverage take-out moves the tables and chairs.

Strengthen cost control: the department is seriously short of staff for one year, with an average of five staff per month, which greatly reduces the salary cost, advocates team members to enhance their awareness of environmental protection and energy conservation, reduces the waste of water and electricity resources, and reduces commodity consumption.

Verb (abbreviation for verb) parking lot income

This year, xxx cars entered the parking lot, and xxx cars incurred expenses. Collected free parking tickets: xx hotel tickets, xx grand banquet tickets, xx lily tickets, xxx cooking tickets. * * * The parking fee is RMB xxx.

Six, shortcomings in the work

In this year, although the work of the security department has made certain achievements, there are still some problems, and the shortcomings need to be profoundly summarized and corrected. Summarizing the first work has the following shortcomings:

1, the intensity of safety education and the sound implementation of various rules and regulations are not enough.

2. A few employees have poor awareness of prevention, can't be fully self-disciplined according to the standards, and their thoughts are paralyzed, which leads to the theft of xx room on xx day, which has a negative impact on the reputation of the hotel.

The quality of the players is uneven, and the next step needs to be improved. The image quality of team members needs to be further improved to adapt to the development trend of the hotel.

4. The work of the department still lacks execution, so it is necessary to strengthen employee education; There is still a big gap between the work of the department and the requirements of hotel leaders, and further efforts are needed; The management level of the department needs to be improved to adapt to the development trend of the hotel.

5. There are still some defects in the monitoring equipment of the hotel, which can't play a good monitoring role and need to be improved.

6. Fire fighting needs to be strengthened.

All the shortcomings need to be seriously considered and summarized and improved in the future.

Seven. 20xx work plan

Some achievements have been made in safety work this year, which is inseparable from the support of hotel leaders and the cooperation of various departments. There is no small matter in safe work. In the future work, we should always keep a clear head, strictly manage and require, proceed from reality, fundamentally solve the problems that existed last year, and strive to nip the accident in the bud; At the same time, the good aspects should also be maintained. All staff of the department will continue to work hard to ensure the safety of hotel personnel and property.

Although our department has made some achievements this year, there are still some shortcomings. There is still a gap from the requirements of hotel leaders. We should attach great importance to these shortcomings and deficiencies. In the future work, we will correct and make up for the shortcomings in time, combine the actual situation of the department, foster strengths and avoid weaknesses, establish the image of hotel security, and improve the internal construction of the security department.

Continuously improve and perfect in the future work. I believe that with the efforts of the leaders of X Hotel and all the staff of the department, we will achieve better results in the coming year and live up to the expectations and love of leaders at all levels. Looking forward to 20xx, we are full of confidence. We will make persistent efforts, strive for perfection, strive for more meticulous and solid security work next year, and strive to build a safe and harmonious hotel.

Summary of the annual work, the hotel security officer (Chapter 4) has been fortunate to join the _ _ hotel security department for 20 years, and gained the present ability in his work. Now that xx years have passed, I have many ideas and places to reflect on my work in the past year. As a security guard, we must constantly reflect on ourselves and improve ourselves in our work, so as to keep up with the development of the hotel, meet the requirements of the _ _ _ hotel and fulfill the responsibility of defending the safety of the _ _ _ hotel!

Looking back on this year, under the guidance of the hotel leaders and the command of the security captain, I also have a lot to sum up and reflect on in my work. To this end, at the end of this year, I made the following summary of my work:

I. Work situation

In terms of work, I actively obey the arrangement of the leaders, conscientiously complete my responsible work area and work, and seriously and responsibly bring the best service to every customer who comes to the _ _ _ hotel. And after work, I will also carefully check the work situation and try my best to prevent any mistakes and problems. In this year's work, my accuracy and carefulness have been praised by the leaders.

But at work, I also have many bad habits and problems. For example, it is easy to relax when there are no guests at work, sometimes you will be distracted unexpectedly, or you will encounter some unexpected problems, which will be more serious because you can't handle them at the first time because of insufficient processing ability.

In addition, my knowledge of hotel safety, requirements and fire fighting is not comprehensive, which will lead to loopholes in my work.

Second, the exercise and study situation

After work, our team has been carrying out strict exercise. Exercise regularly every day to keep us healthy. And there will be competition and contest in the group! But this is not everything we are after. As a hotel security guard, you should not only have a strong physique, but also have enough knowledge and awareness of various situations.

The first thing we learn is our own clothes. As hotel security guards, we are also a part of the hotel environment! So there are strict requirements on dress. We should not only ensure uniform clothing, but also dress neatly and cleanly, as well as our own spirit, all of which need to be done well.

In addition, we should learn some reception skills, and all kinds of safety knowledge in security work are our learning goals!

Among them, the most important thing is fire knowledge! In addition to understanding and learning to use the fire-fighting equipment in all areas of the hotel, we must also ensure that all safety passages are unblocked and there are no potential safety hazards in all areas! This is all our necessary knowledge and responsibility!

Now, a year has passed and my work has made great progress. I have also dealt with many conflicts and contradictions among customers alone, protecting the safety and image of the hotel. Now that the new year is coming, I will work hard and make greater contributions to the hotel!

Annual Work Summary (Chapter 5) Hotel security, a new year, it's time to summarize the work in previous years and look forward to the coming year.

I have been working in xx community before, and I was transferred to xx Hotel as lobby security in 20xx because of my work. First contact with hotel security work in xx Hotel. Some jobs in the community are completely different from those in hotels, so I told myself to study hard.

Our hotel is a non-traditional hotel, and some traditional practices don't work here. I'm completely in trouble again Fortunately, there are several close players around me who encourage us to work together and finally smooth out the working conditions here. In the first half of the year here, we suffered and suffered, but every time we can hear a thankyou or thank you from our guests, our hearts are still full of joy. Because there are many foreigners here, we have also learned many daily English expressions, such as thank you, smoking, no parking and so on.

There are two bars in the hotel. Every weekend, the bar business is very hot, so the parking lot is always busy until 2-3 am. Because the parking lot is very small and the hotel is close to the roadside, many people who pass by the car to rub the parking space have to tell the owner that they are thirsty every day, because the hotel has regulations that people who don't come to the hotel are not allowed to park with the parking lot. Every Friday and Saturday, there are three other people on duty from the hotel in the xx bar downstairs. They usually can't go back to the dormitory until 4 am. In the unloading area of the underground garage of the hotel, two people are added to work the night shift every day. 12 hours Although I was very tired, everyone didn't complain. The manager of the hotel security department has also given us great help, both at work and in personal affairs. There is only one thank you here to express our gratitude.

After working here for more than half a year, there are still some unsatisfactory places. Party A shall deduct the service fee from the players who fail to deliver their posts as required. Because the team members failed to communicate with the owner in the parking lot, they were reported to the police station by the owner. Although they have not suffered any losses, they still deserve our attention in the future. The night shift players fell asleep on the sofa in the lobby and were photographed by the lobby manager.

As we all know, the staff in the security industry are very active. When I was here, many people came and went. Although I am personally the captain of this project, and I haven't been able to recruit a few staff for the hotel, the hotel has sent staff to my project in the case of shortage of staff. These are all things that happened in the past six months. Therefore, next year, we must strengthen the governance of these aspects, try not to let these things happen, and hope that the hotel will pay more attention to this project of the hotel and make its project better and better.

The above is a summary of my work this year.

20xx years have passed, and 20xx years are coming. The new year means new opportunities and challenges. I firmly believe that under the wise decision of hotel leaders, the hotel's tomorrow will be better. As a member of the hotel, I will, as always, wholeheartedly contribute to the hotel in next year's work. Finally, I wish the hotel a prosperous business and rich financial resources.