Personal experience of the front desk business work content

Personal experience of the front desk business: 5 essays

When we have some ideas, we can usually write down an article, so that we can update and iterate our ideas at any time. How to write a good experience? The following is my personal experience model essay on the work content of front desk business, welcome to read!

Personal experience: Essay on the business model of the front desk 1 All aspects of hotel work, daily chores, patience and care are needed to do a good job in the hotel, insist on doing your own work and complete the task perfectly.

The past year has been full, busy and happy. On the occasion of this new year, in retrospect, in the almost five months since I came to our hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have been able to finish my work independently and never know anything about the reception work at the front desk of the hotel. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First, like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.

Second, pay attention to the image. The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the training of front desk business knowledge. Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

4. English at the front desk. Some English skills at the front desk are the basic requirements for each of our receptionist, so as to serve foreign guests well. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Essay on the business model of the front desk 2 Personal experience of the work content I have grown a lot from my previous efforts at the front desk of the barber shop. As a receptionist, I can perform my duties well in the barber shop, and I can also seriously complete the tasks assigned by the barber shop manager. After all, I need to actively strive for any opportunity at work, which also means that the accumulation of any experience can improve my ability. Now let me briefly summarize my performance at the front desk of the barber shop.

Seriously receive customers who come to the barber shop and provide good service to each other. I know that every customer who comes to spend can accumulate a lot of contacts for himself, so I will actively explore and do a good job as a receptionist. Whenever customers come, I will actively promote the barber shop business to each other. I will listen carefully to customers' needs and treat others sincerely, which is what I need to do in my work to show our honest service. I have won the trust and understanding of many customers in a long time by serving customers with my heart and satisfying each other. In addition, in the barber shop business, I will try my best to meet the needs of customers, and I can also correctly understand my ability and give it back to the manager in time, that is, I can take the initiative to ask the manager for advice where my authority is not enough, and I can also carefully record the customer's suggestions to the barber shop and give them back to the manager.

It is very important to promote the business of barbershop, so that more customers can apply for membership in our store. It is very important to improve the profit of barber shop by applying for membership. Therefore, I will ask every customer who comes to the barber shop whether it is necessary to apply for membership, introduce the benefits of membership to each other, and try to get customers to apply for membership. Moreover, I can control the psychological needs of customers so as not to cause their disgust. In my opinion, excessive publicity will only disgust customers. Therefore, I attach great importance to marketing skills, so that customers will be willing to listen to their own explanations, and I will do the same in the process of applying for membership business.

Actively do a good job in cashier work and strive to improve work efficiency. Because the barber shop is small, I will also be a cashier, which also means that my duties are very important and I need to improve my work efficiency. So I will do a good job as a cashier and strengthen my understanding of my responsibilities, which will not only ensure the smooth completion of the cashier's work, but also improve my work efficiency. This effort is also to avoid customers getting bored while waiting. And I will also pay attention to the creation of the environment, so that customers can wait patiently, at least when they are busy, they can immerse themselves in our TV programs or music, and try their best to meet the needs of customers to charge their mobile phones or ask for wifi passwords.

I can do a good job at the front desk because I pay attention to all details, so I will try my best to do my job well and improve my service level in the future, hoping to bring more benefits to the barber shop in the future.

Essay on the business model at the front desk 3. Personal experience and work for another year in a blink of an eye. According to the manager's work arrangement, I am mainly responsible for the daily operation of the hotel front desk and the training of the hotel. Now I will make a summary report on my work.

I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the manager's daily work, which requires me to have a strong sense of work, correct working attitude, fast working efficiency and comprehensive efforts. My daily duties are:

1, execute the instructions given by the manager and manage the employees.

2, supervise the waiter to serve the guests, organize the staff on-site deployment, to ensure the quality of service.

3. Check the gfd, manners and working attitude of subordinate waiters, lead subordinate employees to do a good job in hygiene and cleaning, and strictly record the attendance of employees in this class.

4, responsible for the recipients of services required items, fill in the recipients list for safekeeping.

5. Hold a pre-shift meeting regularly every day to convey the instructions and notices of our store and various departments, summarize the work situation and precautions of the previous shift, and put forward the service requirements of each position.

6. Regularly check the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes there will be mistakes in my work, and I will take them as a warning and make persistent efforts in my future work.

Personal experience of the business model of the front desk 4 New Year's Day has come, and a year has passed unconsciously. This year, there is bitterness, bitterness and sweetness. Every day, we sincerely serve the public, touch the public with sincerity, reap a share with hard work, and win the recognition and respect of customers while paying sweat. The current work is summarized as follows:

As front-line employees, we should strengthen our business skills, so that we can be handy in our work and better provide convenient, fast and accurate services to our customers. With customer satisfaction and business development as the goal, we will do a good job in service and establish a good window image of enthusiastic service, so that every customer will be happy and satisfied.

As we all know, within the jurisdiction of the _ _ Union, the credit union is a busy point. During the peak season, the average business volume per person per day will reach more than 200. Therefore, such a working environment forces me to constantly remind myself to be serious in my work and operate in strict accordance with various rules and regulations. I have been insisting on myself for a year, and with my efforts, I personally did not have a liability accident.

While doing my job well, I made a rule for myself in my mind: three people must have my teacher, and we must do everything possible to learn what we can't, and master the credit accounting statements as soon as possible, so as to make people without me and people without me. In mid-September this year, I was lucky enough to participate in the business skills competition. The elites I met in the competition were both happy and stressed, and the results were not outstanding. While summing up experience, I also cheer for myself. Tomorrow, I must be on the podium of honor. In the same month, I also participated in the communication and study meeting of Tonglian Station organized by the Municipal Associated Press. Through this meeting, I learned a lot, while affirming my achievements, I also realized my own shortcomings. Although there are more than ten recommendations, I am determined to strengthen my literary accomplishment and contribute to the development of Tonglian Station.

Over the past year, under the leadership of the unit leaders and the care and guidance of my colleagues, I have actively participated in the study of political theory and business knowledge, consciously abided by laws and regulations and various rules and regulations of the unit, and at the same time studied business knowledge diligently to continuously improve my work skills. Looking back on my work in the past year, I have a clear conscience. At work, I am loyal to my duties and do my best. Banks belong to the service industry, and my job makes me face many customers every day. To this end, I often remind myself that being kind to others is being kind to myself. In the busy work, I still insist on sincere smile service, patiently and meticulously answer customers' questions, and I try my best to tolerate unreasonable customers.

Personal experience of the work content of the front desk business model essay 5. The basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20__, started to be the front desk in June, knowing that the front desk is the first person to show the company's image. At work, in strict accordance with the requirements of the company, treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before coming to our franchise store, although I had some experience in reception at the front desk and made some achievements, I still had some shortcomings. For example, in terms of comprehensive quality, the degree of ideological emancipation is not enough, learning and service are not enough, and there is still a certain gap compared with experienced colleagues. Responsibility and professionalism need to be further improved, and service concept needs to be further deepened. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will be strict with myself, improve myself, embody myself and realize my value in the new year. I will study business knowledge harder. Constantly improve their professional theoretical level and working time ability, abide by the company's relevant work system, and treat their work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. Communicate with colleagues more, solve problems in work and do your job well. Facing the new year, I will do my job well with a more positive working attitude and a more enthusiastic working style.

I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company! Work is like a revolution. Only when the goal has faith can we have enough motivation to struggle. 20__ years is a year of adjustment and transformation for me. In this year, I stepped into this sacred, complex and colorful society. In my future work, I will work hard towards this goal, one small step a year and one big step every three years.

The 20__ New Year is a challenging year. With the deepening of my work, I am confident to show my higher level and achieve higher goals. In order to achieve the company's goals, I am ready to meet the challenges, and I am confident to do better! Finally, I wish you all good health, good luck and high work in the new year. I wish the company's performance is booming and bullish. Thank you.