Traditional Culture Encyclopedia - Hotel franchise - What are the research methods for using business etiquette in hotels?
What are the research methods for using business etiquette in hotels?
Documentary research and field observation.
1. Literature research: Understand the basic concepts and principles of hotel business etiquette, as well as the conventions and requirements of international business etiquette by reading relevant books, research reports, academic papers and other literature.
2. On-site observation: Visit and observe high-end hotels with good business etiquette, observe the interaction process between hotel employees and guests, and understand behavior, appearance, communication methods, etc.
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