Being trapped in the shower room naked for 2 hours, asking for a written apology was rejected? How did MUJI react to this matter?

A customer was trapped naked in the shower room for 2 hours and asked for a written apology, but Muji refused. Muji said that this has happened before, but the door can be pulled open directly. This response made many netizens feel speechless, because everyone thought it was a sign of disrespect for customers. The customer found that the door wouldn't open when he was taking a bath in the hotel. It took him a lot of effort to contact the front desk with a smart watch. This series of phenomena had a bad influence on him.

It is normal to ask the other party to apologize for such a problem, but the hotel manager said they could not apologize in writing. They said they could force the door open, so they thought it was the customer's own fault. But netizens who have stayed in the hotel know that the shower space in the hotel is very small. If the intensity is too strong, the glass may break. On the contrary, it will cause more serious harm to yourself, so it is normal for customers not to make efforts at will.

Moreover, netizens also expressed doubts about the hotel's response, because this gentleman is an adult man and can't open the door under forced circumstances, let alone some children or ladies. Moreover, after contacting the front desk of the hotel, the hotel sent staff to open the door, but at this time the staff could not open the glass door of the bathroom. It was not until the staff at the back brought the tools that the shower door was opened, so as long as the hotel manager responded, the door would not open.

The hotel said that the water stop in the shower room itself is sealed, and it will be easily adsorbed on the glass when it is wet by water. Moreover, the hotel staff also conducted a series of tests and found that the door could be opened directly, so the manager thought that this person could shut himself in for two hours, which was really exaggerated. Under the investigation of this gentleman, they directly said that the official seal of the hotel was not in China, so they passed the buck. This series of practices is really uncomfortable. Many netizens said that they would not continue to support MUJI in the future.