What are the responsibilities of a hotel receptionist?

Their main responsibilities are:

1.

Execute the work arrangements of the administrative floor supervisor and complete the work effectively.

2.

Fill in the handover record book and hotel information board according to the standards, and follow up on the work items in the handover book.

3.

Complete the daily work processing and preparation work of this shift according to the shift requirements.

4.

Welcome all guests staying on the executive floor and assist guests with check-in procedures.

5.

Upload psb accurately according to psb upload requirements before the end of the shift.

6.

Maintain good working condition at all times and be ready to provide quality service to guests at any time.

7.

Ensure that the check-in registration form is filled out correctly and entered into the computer in a timely manner.

8.

Ensure that all guest registration cards, bills, credit card slips and other tickets are kept in a unified manner and stored in an orderly manner.

9.

Determine adequate inventory of all work-related items.

10.

Review the guest history files in the system, become familiar with the guest’s name, ensure the guest’s special requirements and preferences, and handle them in a timely manner.

11.

Ensure that guests are provided with efficient, prompt, convenient, accurate and courteous services during check-in and check-out procedures.

12.

Pay attention to guests’ opinions, suggestions and requests, record guest feedback in real time, take remedial measures to solve problems, handle and follow up promptly, and report to Report to superiors.

13.

Check the work area at any time to ensure that the work environment is clean and tidy.

14.

Ensure that equipment and facilities in the work area are taken care of, maintained in good condition, and faults reported promptly.

15.

Ensure compliance with the front office key management system.

16.

Complete all financial operations in strict accordance with the hotel's financial system, and find solutions to problems in a timely manner.

17.

Be proficient in operating the opera system and complete business operations according to the operating procedures.

18.

Work closely with the housekeeping department to understand the status of executive floor rooms.

19.

Understand and update information on hotel services, facilities and hotel promotions, and be able to accurately answer questions raised by guests.

20.

Ensure the daily preparations before meals on the administrative floor, and check the food on the dining table at any time during the meal to ensure the supply.

21.

After the meal is over, contact the relevant departments in a timely manner to complete the cleaning work, and ensure that the meal collection process does not affect the guests.

22.

Complete the daily linen inventory to ensure that the linen is complete in quantity and clean for use.

23.

Always pay attention to the situation in the lounge and provide services to guests in the lounge in a timely manner.

24.

Ensure that the meal preparation room is tidy, all supplies are placed as required, and used tableware is cleaned at any time to ensure that the meal preparation room is consistent.