Traditional Culture Encyclopedia - Hotel franchise - What should I do if I accidentally spill soup, vegetable juice and wine on my guest's clothes during the hotel service?
What should I do if I accidentally spill soup, vegetable juice and wine on my guest's clothes during the hotel service?
Apologize to the guest first, and then ask about the texture of the clothes, whether they can be wiped or simply treated. Inform the senior leaders at the first time to appease the guests and let them feel enough attention. Throughout the process, the staff should show expressions and words of apology. According to the guest's reaction, make compensation or discount consumption.
- Previous article:On which app was Jeju Island Hotel booked?
- Next article:Encyclopedia of housewarming blessings (general 100 sentence)
- Related articles
- Where to go to Anshan hot spring? The water quality is better. Is there a single room for couples? What is the price?
- What does "404" mean?
- How to get from Hangzhou East Railway Station to Hangzhou Kazuki Watanabe musician International Hotel?
- Where can I book Qinhuangdao Hotel?
- Salary of Room Service Manager in Shanghai Five-star Hotel
- Index of Wang Huibin's Works and Comments
- The hotel was not cleaned.
- Where is the Jiming Temple a good place to play?
- How many guests can Jianyang Vienna Hotel accommodate?
- What does the room number of Vienna Hotel begin with?