Traditional Culture Encyclopedia - Hotel franchise - What should I do if I accidentally spill soup, vegetable juice and wine on my guest's clothes during the hotel service?

What should I do if I accidentally spill soup, vegetable juice and wine on my guest's clothes during the hotel service?

Apologize to the guest first, and then ask about the texture of the clothes, whether they can be wiped or simply treated. Inform the senior leaders at the first time to appease the guests and let them feel enough attention. Throughout the process, the staff should show expressions and words of apology. According to the guest's reaction, make compensation or discount consumption.