How to manage the warehouse of hotel housekeeping department

1. Housekeeping department secretary and warehouse keeper are responsible for purchasing items. The warehouse keeper is responsible for purchasing or contacting the treasury of the finance department to order all kinds of materials, drinks and snacks needed by the housekeeping department for daily business, and the secretary is responsible for purchasing other miscellaneous items.

2. The storekeeper of housekeeping department should keep close contact with big warehouse of finance department, master the material dynamics of big warehouse housekeeping department of finance department and constantly adjust it to ensure that the materials are sufficient and effective.

(2) Storage of goods

1. Articles, equipment, drinks, snacks, etc. Except for office supplies, linens, uniforms and accessories purchased by housekeeping department for the maintenance of laundry room and PA equipment and facilities shall be received and distributed by the warehouse keeper, and each division shall not accept and use them by itself.

2. The storekeeper shall fill in the Warehouse Material Application Form on Mondays and Tuesdays according to the normal service cycle of articles, the average consumption rate of rooms and the predicted weekly occupancy rate. After being signed and approved by the housekeeping manager, the storekeeper shall extract enough articles for this week's distribution from the warehouse of the finance department to the warehouse of the housekeeping department, and make records in strict accordance with the storage requirements of articles.

(3) Distribution of goods

1, guest supplies distribution

(1) The storekeeper distributes guest supplies on every floor every Wednesday and Thursday.

(2) On Wednesdays and Thursdays, the foreman of each floor fills in the statistical table of floor guest supplies according to the room occupancy rate, and uses this table to collect guest supplies.

(3) The warehouse keeper should fill in the actual delivered quantity in the corresponding column of the guest goods statistics table on the floor when distributing the guest goods, and sign with the consignee for confirmation respectively. After delivery, properly keep the original vouchers of monthly guest goods inventory.

(4) The guest's articles taken away or damaged by the guest shall be reissued by the miscellaneous notice at the front desk.

(5) The guest's articles taken away or damaged by the guest and refused to be compensated by the guest shall be reissued by the Miscellaneous Notice issued by the lobby manager or the front office manager. According to the relevant financial documents, the front desk receptionist can issue a miscellaneous notice with a reduction amount of 10 yuan; The reduction amount of miscellaneous notice will take effect when it is issued by the lobby manager in 50 yuan; The amount of relief within 50- 100 yuan shall be signed by the front office manager (the authority of the deputy front office manager to sign the relief is the same as that of the lobby manager). 100-the amount of relief within 600 yuan shall take effect after being signed by the front office manager, the finance manager and the deputy general manager in charge of the guest room; If the cancellation amount is above 600 yuan, it will only take effect if it is issued by the general manager. (The above limit is for each transaction)

When issuing the miscellaneous notice of tax reduction and exemption, the warehouse keeper must carefully examine the authority of signing the tax exemption and shall not issue it beyond his authority.

(7) The warehouse copy of Miscellaneous Notice is effectively yellow, and other copies are regarded as invalid. If Coptis chinensis is lost, it must be replaced by other copies and signed by the floor supervisor and housekeeping manager.

(8) The warehouse keeper should check the lockers on each floor on Tuesday of the first week of each month. If the guest's articles are too much, the warehouse keeper has the right to deduct them from the application amount of the floor foreman this week, so as to reasonably control the operating cost and material consumption. If illegal use is found during the inspection, the warehouse keeper will directly report to the housekeeping manager, who will make corresponding punishment.

(9) The warehouse keeper should strictly control the use of guest goods, especially low-value consumables, and regularly count the average consumption rate. If the actual material consumption index of any floor is obviously higher than the average consumption rate, it should be reported to the housekeeping manager after analysis without reasonable reasons, and the cost management responsibility of relevant personnel should be investigated.

(10) The warehouse keeper should always pay attention to the shelf life of varieties with shelf life in low-value consumables. One and a half months before the warranty period, we should organize the replacement and contact the purchasing department about the replacement. Ensure that the guest items stored in the warehouse and used on the floor are within the effective use period.

2. Distribution of drinks and snacks

(1) The storekeeper distributes drinks and snacks to all floors every Friday.

(2) The floor foreman receives drinks with the wine list posted at the front desk and miscellaneous notices, and the executive floor foreman receives drinks for the guests free of charge on the executive floor with the wine list signed and approved by the floor supervisor according to the sales policy of the building.

(3) The valid link of "wine list" warehouse is a red link, and other links are deemed invalid. If the red couplets are lost, drinks and snacks must be filled with other couplets, which can only be filled after being signed by the floor supervisor and the housekeeping manager.

(4) According to the occupancy rate of the room, the floor foreman can register in the free mineral water collection register and receive minerals free of charge as needed.

(5) If there is any wine evasion or the guest refuses to pay, the miscellaneous notice issued by the lobby manager or the front office manager shall be used to supplement the wine collection.

(6) The warehouse keeper shall make an inventory of wine cabinets on each floor at least once a month, and the inventory date and floor shall not be notified in advance. If fraud is found in the inspection, the warehouse keeper will report directly to the housekeeping manager, who will make corresponding punishment.

(7) The storekeeper shall cooperate with the Finance Department to regularly check the wine storehouse every month, and after the check, submit the wine list, miscellaneous notice and daily report of wine consumption in the guest room mini-bar to the Finance Department for verification.

(8) The warehouse keeper controls the usage of free mineral water, instant coffee, tea bags, Baodian sugar and free drinks on the executive floor every month in combination with the room occupancy rate and average consumption rate. If the actual consumption is obviously different from the reasonable budget, the warehouse keeper should analyze and find out the reasons and report to the housekeeping manager when necessary.

5. Distribution of other items

(1) The warehouse keeper shall replenish the reserves of drinks, snacks and guest goods in the room center before 16: 30 every day. The above reserves are only used for the night shift on the floor, and shall not be used in the morning shift without special reasons.

(2) The battery reserve is stored in the guest room center and distributed by the clerk. The principle is to trade in the old for the new.

(3) When the foreman receives the damaged articles and appliances, he should fill in the Application Form for Reporting the Loss of Room Supplies, and after being signed by the supervisor and the room manager, he should hold the Application Form for Reporting the Loss of Room Supplies and the damaged articles (or sundries) to collect the articles. On the last day of the end of each month, the warehouse keeper counts the goods reported as damaged in that month, reports them to the housekeeping manager, and evaluates the employees on this basis.

(4) The warehouse keeper shall equip the employees of each division with working tools according to the work needs. In addition, if it needs to be used due to damage, wear or consumption, the principle of replacing the old with the new; If the working equipment is damaged due to non-work reasons, the new product can be replaced only after the price compensation. If you need to get more work utensils due to the increase of workload or personnel, you should get the approval of the housekeeping manager before you can get them.

(4) Precautions for receiving items

1. Other valid vouchers used in the warehouse miscellaneous notice shall not be altered or altered. Once discovered, it will be regarded as fraud and punished. If the document is inconsistent with the real object due to the work error of the relevant department, the warehouse keeper should handle it equally according to the financial procedures as appropriate after obtaining the consent of the supervisor or department manager. If the problem still cannot be solved, please ask the relevant departments to correct it.

2. If the employees of the relevant departments lose the valid credentials of the Miscellaneous Notice or other applied items, so that they can't collect the items and drinks according to the normal procedures, they can copy other credentials, which will be signed by the managers of both parties, and then signed by the supervisor.

3. When the guest's damaged or contaminated articles are replaced due to the relief of miscellaneous notices, the damaged or contaminated articles (or sundries) should be returned before replacement.

4. All items in the warehouse shall not be checked out. In case of special circumstances, the manager must apply in writing and get the approval of the housekeeping manager before borrowing it.

5. When picking up articles from the warehouse, the recipient must personally pick them up and sign the corresponding register for confirmation, and no one else may sign them.

6, each division recipients warehouse items, warehouse management personnel in principle can be issued according to the number of recipients application. If there is a big gap between the application quantity and the room occupancy rate, or the warehouse keeper has doubts about the application quantity, purpose and service cycle, the warehouse keeper should give a reasonable explanation, otherwise, the warehouse keeper has the right to postpone or refuse the distribution, and explain the situation to the housekeeping manager, who will make the final decision.

7. The warehouse keeper shall effectively manage and control the items and operating costs of the housekeeping department under the premise of strictly observing the relevant financial and safety regulations of the building and these detailed rules, and actively cooperate with the work of each division of the housekeeping department as much as possible.

8. All staff of Housekeeping Department shall abide by the above regulations. If there is any violation or fraud, once found, it will be dealt with seriously.