Etiquette of hotel waiters

A hotel is a dining place for guests. Hotel waiters must not only master business skills, but also abide by various etiquette in service, so that guests can not only eat well, but also eat well. joy. Below I have compiled some information for you, I hope it can help you!

Safety Etiquette

1 Accident Prevention

When hotel employees perform a certain service, You must pay attention to the safety of everyone around you anytime and anywhere. You should always regard yourself as a member of the hotel safety team and report various unsafe factors in a timely manner. You must abide by rules, regulations and operating procedures at work. Never be careless and distracted, have a safety awareness in your mind, take precautions before they happen, and know how to use safety tools.

2 Report to the Upward

No matter who is injured, even if it is very minor, they should report it to the Upward immediately so that the injured can get the help they deserve. and care.

3 Be careful in the hotel

In the hotel, keep to the right when walking in the corridor. Do not run and be reckless to avoid being injured by collision at the corner. Be careful when entering and exiting the door. Slow down and pay attention to whether there are people or objects on the other side. When opening the window, move slowly. Do not push the glass directly with your hands. Use the window handle to prevent debris from being knocked off the window sill. It is strictly forbidden to joke around at work, as sometimes joking can cause harmful injuries.

4 Be careful when using the device. If you find a defective device, you should report it to the relevant personnel in time for timely repair. When using the device, you must strictly abide by the operating procedures and safety regulations.

5 Act within your ability

If there is physical labor in the hotel, such as when carrying heavy objects, you should pay attention to your posture, act within your ability, and do not constantly reuse a certain part of the muscle. , which can easily cause fatigue.

6 Be careful about fire

The biggest danger in a hotel is fire. Whether it is an old-style hotel or a new-style hotel, you should pay attention to fire prevention. There are potential threats of fire in hotels, such as guests smoking, fuel pipes in the kitchen, gas tanks, boiler rooms, wires, etc. Fires must be prevented and eradicated, and vigilance must be raised to protect lives.

7 Be careful of burns

Some devices and utensils in the hotel can cause serious burns, such as hot plates and bowls. If you are not careful, you will burn your fingers and the people around you. It may also burn guests, and freshly cooked soup is a potential source of burns.

Do not run or jump when serving, especially when delivering hot fluids. Be even more careful when passing through a crowded restaurant. If a burn occurs, you should seek medical treatment immediately.

8 Be careful about choking

In restaurants, food choking is a cause of accidental death. If no first aid measures are taken, the choking person will die within 4 minutes. die. Under normal circumstances, a person who is choking will have the following symptoms in sequence: panic, unable to breathe, unable to speak, and slumped down.

9 Accident Report

When the accident subsides, a detailed report on the accident should be written immediately, such as the location, extent and casualties of the accident.

Hotel waiters should pay attention to hygiene etiquette

1 Personal hygiene

The personal hygiene of hotel employees is of top priority. Employees should pay special attention to personal hygiene, cut nails and wash hands. , comb your hair and wear neat work clothes.

2 Environmental sanitation

In hotels, we also need to pay attention to environmental sanitation. If the hotel's environmental sanitation is not up to standard, guests will lose their appetite when eating, let alone lose their appetite. Environmental sanitation also includes creating a good dining environment.

3 Tableware Hygiene

Pay attention to cleaning and disinfecting the tableware in the hotel after use. Do not let the bowls and plates be full of stains, which is unbearable to see and affects appetite.

4 Food Hygiene

Pay attention to food hygiene, separate raw and cooked kitchen knives, and do not use rotten food, which may cause food poisoning in guests.

Welcoming etiquette for hotel waiters

1 Arrive on time on time

Five minutes before the start of the meal, wait at the post in charge of the meal and greet the guests. Hotel Most services are done while standing, so pay attention to your posture when standing guard.

2 Say hello with a smile and welcome the guests

When the guests enter the hotel, the hotel manager on duty or the full-time greeter should stand at the door of the hotel to greet the guests. The guests will be greeted by the warm smile of the host. And form a good impression. While smiling, you should also greet them warmly, such as "Hello", "Welcome to dine", etc.

3 Should not be indifferent to guests

Perhaps the hotel is indeed very busy, and every employee is busy and overwhelmed, but this cannot be used as a reason for not greeting guests. If hotel staff are indeed busy, the situation should be explained clearly. If the guests only see the waiters walking back and forth in front of them and ignore them, the guests will be very disappointed or even angry.

4 Help guests pick up things

Help guests take off their coats, take umbrellas and packages, and put these things in appropriate places, but be sure to obtain the guest’s consent first. If If the guest thinks it is not possible or is not used to others helping to pick up things, there is no need to stick to the hotel's welcome rules and etiquette.

5 Ask the guest if he has a reservation

Ask the guest if he has a reservation according to the situation, and verify the number of people. If it is indeed a reservation. The greeter should be armed with a clean menu. The wine list goes in front of the guests and leads them to the table.

6 Ladies first in pulling up chairs

Introduce the guests to the dining table, pull out the chairs first, and help the ladies to sit down according to the principle of ladies first. After the guests sit down, then Use a gentle push from the back to help guests move their chairs closer to the table. Taking away excess tableware and chairs or replenishing insufficient ones in advance will give guests the impression that the table is specially prepared for them.

7 After the guest takes the order and sits down, the menu should be presented to the guest for ordering. When the guest orders, the waiter should stand on the left side of the guest, keep a certain distance from the guest, and bend slightly at the waist. Hold the menu book in hand, listen carefully to the names of the dishes selected by the guests, and wait for the opportunity to introduce the dishes to the guests. If the dish you ordered has been temporarily sold out, you should immediately apologize to the guest and tactfully suggest other similar dishes to the guest. If some cooking times are longer, the reason should be explained to the guests. Waiters should look attentive, answer all questions, be patient with every question, and proactively promote sales.

When the guest has finished ordering, he must review the recorded dishes. If they are accurate, send the order sheet to the kitchen for meal preparation, and send the order sheet to the cashier for settlement.